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Compliance

Cameron Stickley

Created on February 27, 2026

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Transcript

Example 1 - FOBTs
27/01/2026
Current YTD Stakes: £2,090. 00
No SRRs Logged
03/02/2026
Example 1 - FOBTs
Current YTD Stakes: £4,064.00

AMCO Called Customer had incident and police were phoned. Customer was gambling for 6 hours, and spent £1,974 .00

04/02/2026
Example 1 - FOBTs
Current YTD Stakes: £5,738.00
07/02/2026
Example 1 - FOBTs
Current YTD Stakes: £7,893.50
No SRRs Logged
13/02/2026
Example 1 - FOBTs
Current YTD Stakes: £8,493.50
No SRRs Logged
15/02/2026
Example 1 - FOBTs
Current YTD Stakes: £10,163.50
16/02/2026
Example 1 - FOBTs
Current YTD Stakes: £10,818.00
20/02/2026
Example 1 - FOBTs
Current YTD Stakes: £12,552.60

Emailed: "I have had a affordability email for him this morning of £3000 losses in the past 30 days. " "I believe this guy is chasing losses and is getting angry over this. So, can we consider a banning notice please?"

Example 1 - FOBTs
Day 1: £2,090. 00
Day 2: £4,064.00
1st Day of SRRs
Day 3: £5,738.00
2nd Day of SRRs
Day 4: £7,893.50
Day 5: £8,493.50
Day 6: £10,163.50
3rd Day of SRRs
Day 7: £10,818.00
4th Day of SRRs
Day 8: £12,552.60
5th day of SRRs
Example 1 - FOBTs
  • When should we have offered a Self Assessment?
  • When should we have offered self exclusion?
  • When should we have logged an ISAR?
  • When should we have logged an enhanced interaction?
  • When should we have shown FOBT limits?
Example 2 - SSBTS
12/01/2026
Current YTD Stakes: £14,572.73
Time Betting: 14:18 - 17:23
14/01/2026
Example 2 - SSBTS
Current YTD Stakes: £36,306.30
Time Betting: 12:21 - 17:27
16/01/2026
Example 2 - SSBTS
Current YTD Stakes: £37,878.80
Time Betting: 14:16 - 21:49
No SRRs Logged
17/01/2026
Example 2 - SSBTS
Current YTD Stakes: £51,129.47
Time Betting: 10:24 - 19:11
18/01/2026
Example 2 - SSBTS
Current YTD Stakes: £76,421.42
Time Betting: 09:04 - 18:59
19/01/2026
Example 2 - SSBTS
Current YTD Stakes: £79,051.42
Time Betting: 11:54 - 12:18
No SRRs Logged
20/01/2026
Example 2 - SSBTS
Current YTD Stakes: £79,696.87
Time Betting: 18:47 - 20:01
No SRRs Logged
21/01/2026
Example 2 - SSBTS
Current YTD Stakes: £109,065.94
Time Betting: 12:24 - 18:58

Area Team noticed the following spike in SSBT Report and requested Enhanced SRR with appropriate leaflets along with an ISAR to be logged.

Example 2 - SSBTS
Day 1: £14,572.73
1st Day of SRRs
Day 2: £36,306.30
2nd Day of SRRs
Day 3: £37,878.80
Day 4: £51,129.47
3rd Day of SRRs
Day 5: £76,421.42
4th Day of SRRs
Day 6: £79,051.42
Day 7: £79,696.87
Day 8: £109,065.94
5th Day of SRRs
Example 2 - SSBTS
  • When should we have offered a Self Assessment?
  • When should we have offered self exclusion?
  • When should we have logged an ISAR?
  • When should we have logged an enhanced interaction?
Going Forward
1 Unprompted SRR per staff member per week (as a minimum) should be very easily achievable. 1 per shift is doable with floorwalking being effectively used and keeps track of regulars behaviour. Unprompted interactions for an 8 week period shown in chart. Make the SRR good quality too - these are important and protect the license of your shops.
Task
Please complete the following form - click link button below