Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
How would you respond? Select a response below.
Response 1: Escrow is money that’s set aside to pay things like property taxes and insurance on your behalf.
Response 2: That's a great question! I’ll connect you with Mortgage Servicing, who can review your account and provide you details specific to your loan.
Response 3: I’ll transfer you to Mortgage Lending to help answer your escrow question.
Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
Response 1: Escrow is money that’s set aside to pay things like property taxes and insurance on your behalf.
Not quite. While this explanation is accurate, questions about escrow on an existing mortgage should be handled by Mortgage Servicing, who can review the member’s specific loan details.
Feedback:
Retry
Member scenario
Correct!
Good job. Mortgage Servicing supports members with questions about existing mortgages, including escrow balances, payments, and statements.
Response 2: That's a great question! I’ll connect you with Mortgage Servicing, who can review your account and provide you details specific to your loan.
You’ve completed this interaction. You may exit this activity and continue with the course or retry.
Retry
Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
Response 3: I’ll transfer you to Mortgage Lending to help answer your escrow question.
Not quite. Mortgage Lending assists with new mortgage applications and loans in progress, not questions about existing mortgage accounts.
Feedback:
Retry
Loans Scenario
LCE
Created on February 26, 2026
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Transcript
Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
How would you respond? Select a response below.
Response 1: Escrow is money that’s set aside to pay things like property taxes and insurance on your behalf.
Response 2: That's a great question! I’ll connect you with Mortgage Servicing, who can review your account and provide you details specific to your loan.
Response 3: I’ll transfer you to Mortgage Lending to help answer your escrow question.
Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
Response 1: Escrow is money that’s set aside to pay things like property taxes and insurance on your behalf.
Not quite. While this explanation is accurate, questions about escrow on an existing mortgage should be handled by Mortgage Servicing, who can review the member’s specific loan details.
Feedback:
Retry
Member scenario
Correct!
Good job. Mortgage Servicing supports members with questions about existing mortgages, including escrow balances, payments, and statements.
Response 2: That's a great question! I’ll connect you with Mortgage Servicing, who can review your account and provide you details specific to your loan.
You’ve completed this interaction. You may exit this activity and continue with the course or retry.
Retry
Member scenario
I recently bought my first home and I’m reviewing my mortgage statement. I see money being set aside for escrow.
Response 3: I’ll transfer you to Mortgage Lending to help answer your escrow question.
Not quite. Mortgage Lending assists with new mortgage applications and loans in progress, not questions about existing mortgage accounts.
Feedback:
Retry