13thLesson
Conversational Business English lessons
start
Star Stories
Warm up
- Can someone be a good leader but bad at operations?
- What happens when operations fails at a company?
- Which is worse: bad strategy or bad execution?
Star Stories
Practice: Star Stories
Tell me about a time something went wrong operationally.
Star Stories
Practice (Cont.)
In your previous answer:- What was the situation? - What was the task you were responsible for? - What was the action you took? - What was the result of the action? - What leadership principles did your story show?
Work Scenarios
Practice: Work Scenario
A shipment of 5,000 units was supposed to arrive today. The supplier just informed you it is delayed by 10 days due to a production error.Your biggest client expects the delivery in 3 days. If you miss the deadline, you may lose the client.What would you do in this scenario?
Work Scenarios
Practice: Work Scenario (cont)
- What risks or constraints would you be facing?
- What would your options be?
- What would be some short-term solutions?
- What would be some long-term solutions?
Work Scenarios
Practice: Work Scenario
You are the Operations Manager at a fast-growing company. However, customer complaints are increasing, response time is slow, and team morale is dropping.What is the root problem? What should you address first?What KPIs would you track?
Work Scenarios
Practice: Work Scenario
Customer retention dropped 20% this quarter.How would you identify the root cause? What KPIs would you track?What solution would you propose?
03
Progress
Which of your Star Stories do you think is the strongest?Which one do you think could still be improved?
01
Vocabulary Refresher
We will review the following words below and their meanings. Use the 4 words to create sentences about your work in operations.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Root Cause
Turnaround time
Capacity
Prioritize
Escalate
Compliance
Cross-functional
Streamline
Stakeholder
Bottleneck
Workflow
Backlog
Title
Title
Title
Title
To focus on something, because it is important
To raise a concern to someone in a leadership position
A team's ability to complete a project in a certain amount of time
Following company procedures and rules
The reason for something or the source of a problem
To make things more efficient
A key person who is important to a project
A challenge or obstacle
The process that someone follows
A list of work that needs to be finished
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here
Work that is collaborative or works across departments
How long it takes to complete a task
03
At Home Practice
Continue practing your star stories.
08
Thank you!
See you in the next lesson :)
Montse's 13th Lesson | Preply (50 min)
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Transcript
13thLesson
Conversational Business English lessons
start
Star Stories
Warm up
Star Stories
Practice: Star Stories
Tell me about a time something went wrong operationally.
Star Stories
Practice (Cont.)
In your previous answer:- What was the situation? - What was the task you were responsible for? - What was the action you took? - What was the result of the action? - What leadership principles did your story show?
Work Scenarios
Practice: Work Scenario
A shipment of 5,000 units was supposed to arrive today. The supplier just informed you it is delayed by 10 days due to a production error.Your biggest client expects the delivery in 3 days. If you miss the deadline, you may lose the client.What would you do in this scenario?
Work Scenarios
Practice: Work Scenario (cont)
Work Scenarios
Practice: Work Scenario
You are the Operations Manager at a fast-growing company. However, customer complaints are increasing, response time is slow, and team morale is dropping.What is the root problem? What should you address first?What KPIs would you track?
Work Scenarios
Practice: Work Scenario
Customer retention dropped 20% this quarter.How would you identify the root cause? What KPIs would you track?What solution would you propose?
03
Progress
Which of your Star Stories do you think is the strongest?Which one do you think could still be improved?
01
Vocabulary Refresher
We will review the following words below and their meanings. Use the 4 words to create sentences about your work in operations.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Root Cause
Turnaround time
Capacity
Prioritize
Escalate
Compliance
Cross-functional
Streamline
Stakeholder
Bottleneck
Workflow
Backlog
Title
Title
Title
Title
To focus on something, because it is important
To raise a concern to someone in a leadership position
A team's ability to complete a project in a certain amount of time
Following company procedures and rules
The reason for something or the source of a problem
To make things more efficient
A key person who is important to a project
A challenge or obstacle
The process that someone follows
A list of work that needs to be finished
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here
Work that is collaborative or works across departments
How long it takes to complete a task
03
At Home Practice
Continue practing your star stories.
08
Thank you!
See you in the next lesson :)