Imani Tidwell - ILDT 5340
Conflict Resolution Simulation
Hello, I'm Robert
Hello, I'm Lisa
start
What are we going to learn?
For this session you will:1). Identify effective responses to common workplace scenarios
continue
Scenario
You are a manager in a virtual professional role. You manage a team of atleast nine indivudals. Meetings are held virtually.
continue
Robert, we have tried your idea last week and it's not helping our overall goal. Our clients want answers now. We can't just sit around waiting, something must be done now.
Lisa, I think it's importnant that we gather data so that we can pinpoint exactly what is causing the issue with our clients with the current process we have in place. These things take time.
Well, I think our current processes are fine. We've been using the same software and systems for years. I say, if it's not broke don't fix it!
continue
What is the best response?
Ignore the situation and continue the meeting.
Pause the conversation and acknowledge both perspectives before inviting each person to share their view.
Tell both colleagues to stop arguing so the meeting can continue.
A colleague sends an email that seems abrupt and critical about your recent report. You feel frustrated and believe the message was unfair because you put a lot of work into the report.
continue
What option is the best?
Defend yourself by responding immediately with an email noting how much time and effort you put into the report.
Ignore the email because the report has already been sent. You've done your part so why respond?
Request clarification through conversation. Ask to discuss the feedback in a brief meeting
You are in a virtual meeting and your teammates are having a disagreement.
Paul I don't think you should work this assignment. Our deadline is around the corner. You should focus on should complete the older tasks that are in backlog.
No, Kim, I don't agree. I have contributed the most to this project and I have already built a rapport with the customer. Maybe YOU should take on the backlog assignment.
continue
Choose the best response
Offer to facilitate a conversation to clarify roles and expectations
Continue the meeting without addressing the disagreement
Immediately interrupt the conversation and ask why can't they get along?
Congratulations!
Now you know how to: - Identify effective responses to common workplace scenarios
- Apply a communication/conflict strategy to a situation
- Reflect on decision-making and adjust approaches
Conflict Resolution Simulation_Tidwell
Imani Tidwell
Created on February 21, 2026
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Transcript
Imani Tidwell - ILDT 5340
Conflict Resolution Simulation
Hello, I'm Robert
Hello, I'm Lisa
start
What are we going to learn?
For this session you will:1). Identify effective responses to common workplace scenarios
continue
Scenario
You are a manager in a virtual professional role. You manage a team of atleast nine indivudals. Meetings are held virtually.
continue
Robert, we have tried your idea last week and it's not helping our overall goal. Our clients want answers now. We can't just sit around waiting, something must be done now.
Lisa, I think it's importnant that we gather data so that we can pinpoint exactly what is causing the issue with our clients with the current process we have in place. These things take time.
Well, I think our current processes are fine. We've been using the same software and systems for years. I say, if it's not broke don't fix it!
continue
What is the best response?
Ignore the situation and continue the meeting.
Pause the conversation and acknowledge both perspectives before inviting each person to share their view.
Tell both colleagues to stop arguing so the meeting can continue.
A colleague sends an email that seems abrupt and critical about your recent report. You feel frustrated and believe the message was unfair because you put a lot of work into the report.
continue
What option is the best?
Defend yourself by responding immediately with an email noting how much time and effort you put into the report.
Ignore the email because the report has already been sent. You've done your part so why respond?
Request clarification through conversation. Ask to discuss the feedback in a brief meeting
You are in a virtual meeting and your teammates are having a disagreement.
Paul I don't think you should work this assignment. Our deadline is around the corner. You should focus on should complete the older tasks that are in backlog.
No, Kim, I don't agree. I have contributed the most to this project and I have already built a rapport with the customer. Maybe YOU should take on the backlog assignment.
continue
Choose the best response
Offer to facilitate a conversation to clarify roles and expectations
Continue the meeting without addressing the disagreement
Immediately interrupt the conversation and ask why can't they get along?
Congratulations!
Now you know how to:- Identify effective responses to common workplace scenarios
- Apply a communication/conflict strategy to a situation
- Reflect on decision-making and adjust approaches