Feedback Guard 101: Safeguarding Your Data
Start
Safeguard the integrity of your feedback and unlock its full potential.
In this mini-course, you’ll learn how to access device-specific settings that help ensure your data stays accurate, reliable, and decision-ready. You’ll gain the confidence to move beyond isolated spikes, recognize meaningful customer patterns, and transform everyday feedback into a trustworthy foundation for smarter, more informed business decisions. This course will take 15-20 minutes, and you will recieve a certificate at the end.
Select your Smiley product to unlock its unique settings and ensure your feedback stays accurate, meaningful, and ready to drive better decisions.
Select your product
Our Smileys
Smiley Digital
Smiley Terminal
Smiley Sign
Smiley Touch
Analytics
Services
Smileys
Smiley Touch
Filter Spam in Open Responses
Customers with Demographics
Change Navigation Speed
Change Navigation Speed
Set Delay Between Responses
Set Delay Between Responses
Additional Info
Additional Info
Additional Info
Additional Info
Improve Data Quality with Accurate Opening Hours
Children in your location?Click here for helpful feedback tips.
Smiley Terminal
Filter Irrelevant Button Presses
Improve Data Quality with Accurate Opening Hours
Set a response interval
Audio
Additional Info
Children in your location?Click here for helpful feedback tips.
Smiley Digital
Filter Spam in Open Responses
Improve Data Quality with Accurate Opening Hours
Survey Display Frequency Settings
Adjust Pop-Up Frequency
Smiley Sign
Improve Data Quality with Accurate Opening Hours
Customize Survey Display Frequency
Filter Spam in Open Responses
01:00
Click here to learn more about Sleep Mode
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Complete the course
Safeguarding Data Feedback
Thank you for utilizing the HappyOrNot Feedback Guard 101: Safeguarding Your Data. Before you go, we'd love to hear from you - click on the smileys to the right to give your course feedback. Click "Complete" below to get your certificate!
If your package includes the demographics feature, you can filter out specific age groups from the results. Demographics data collection is an add-on feature. Your HappyOrNot contact person can tell you more how to enable it.
Play
The default navigation speed depends on how many follow-up options the survey has: 2–4 follow-up options: 8 seconds 5 follow-up options: 10 seconds 6 follow-up options: 12 seconds You can also adjust the speed for each experience point: Extra Slow (4× default) Slow (0.5× default) Default Fast (1.66× default) Tip: Choose a slower speed in places where respondents may need more time (like hospitals or senior living communities). Use a faster speed in busy locations (like airports) to collect more feedback efficiently.
The sleep mode is automatically on when the survey is not active. We recommend setting the opening hours based on when people are present at the location. How to turn the sleep mode off: If you do not want to use the sleep mode on your Smiley Touch, set the survey to 'Always Open' or start at 00:00 (12 am) and to end at 00:00 (12 am). The survey will be active 24 hours. Important! To ensure the longevity of the Smiley Touch and reduce energy usage, we suggest avoiding 24-hour surveys if possible. Allowing the device a brief pause for a cooling-down period helps maintain its performance and can extend its lifespan.
Audio
Set a delay
Add a delay to an existing survey 1. Go to Admin > Surveys and click the survey name. 2. Find the experience point and click the gear icon. 3. Select Force a break between responses and then Save.
Filter results based on age and gender
1. In Analytics, go to the Details page. 2. Select the All demographics filter at the top of the page. 3. Select which age and gender groups you want to include in the results. Click Select all to select/unselect all categories, or an individual age/gender group to select/unselect it. Categories shown in green are selected (included in the report) and categories shown in black are not.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Audio
Change Navigation Speed
To change the navigation speed for an existing survey: 1. Go to Admin > Surveys and find the correct survey and experience point. 2. Next to the experience point, select the Settings icon. 3. Adjust the Smiley Touch UI navigation speed. 4. Select Save. 5. Do this to all experience points where you want to adjust the speed. You can also change the default experience point settings if you want to have a specific UI speed in all surveys created to that experience point.
Open Feedback Spam Filter – Simple Overview Sometimes, open feedback from Smiley Touch or Smiley Digital can be accidental, irrelevant, or spam. The spam filter uses machine learning trained on real customer feedback to automatically detect and filter out low-quality responses. Examples of spam include: -Very short responses (like greetings or single words) -Nonsense text that doesn’t form real language -Rows of emojis or random symbols The filter works across most languages because feedback is automatically translated for analysis. Important: The basic spam filter does not remove swear words or offensive language. To filter that type of content, you need to enable Open Feedback Categorization.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Remember
Title
Good placement
Title
Communicate
children are also customers
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Within the Experience Point and Survey Settings, you can customize how frequently a survey is displayed to returning visitors. We offer several frequency options to help you balance data collection with a seamless user experience.
Our Pop-up format offers a seamless way to capture digital feedback, featuring fully adjustable frequency settings to manage how often users are prompted.
By default the delay is 10 seconds but HappyOrNot Support is able to adjust it if needed. * Note that adding a longer delay between surveys creates friction for all feedback givers, which can lead to fewer responses in general. We recommend that you use this only in experience points that have issues with people leaving multiple feedback responses.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
NOTE: Smiley Terminals always record and save every single button press ad the data is only filtered out in Analytics and reports, which means if you change the interval for a survey, all data in that survey in Analytics will also change to reflect it. Example: With a response interval of 5 seconds, if the buttons are pressed 4 times within 5 seconds, only the first button press will be included in the reports, and the other 3 will be excluded.
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Remember
Title
Title
Good placement
Title
Communicate
Children are also customer
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Remember
Title
Good placement
Title
Communicate
children are also customers
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Within the Experience Point and Survey Settings, you can customize how frequently a survey is displayed to returning visitors. We offer several frequency options to help you balance data collection with a seamless user experience.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Filter out irrelevant button presses
1. Go to Admin > Experience points and search for the relevant group or experience point. 2. Select Settings. 3. Under Default survey settings select Edit. 4. Under Smiley Terminal select the desired interval. The interval can be 1 second, 2 seconds, 3 seconds, 5 seconds, 10 seconds, 15 seconds, or 30 seconds. NOTE: Changing the interval for an experience point only affects surveys that are created after the change. To change the interval for an ongoing survey, do it in the survey settings.
Feedback Guard 101: Safeguarding Your Data
HappyOrNot
Created on February 19, 2026
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Transcript
Feedback Guard 101: Safeguarding Your Data
Start
Safeguard the integrity of your feedback and unlock its full potential.
In this mini-course, you’ll learn how to access device-specific settings that help ensure your data stays accurate, reliable, and decision-ready. You’ll gain the confidence to move beyond isolated spikes, recognize meaningful customer patterns, and transform everyday feedback into a trustworthy foundation for smarter, more informed business decisions. This course will take 15-20 minutes, and you will recieve a certificate at the end.
Select your Smiley product to unlock its unique settings and ensure your feedback stays accurate, meaningful, and ready to drive better decisions.
Select your product
Our Smileys
Smiley Digital
Smiley Terminal
Smiley Sign
Smiley Touch
Analytics
Services
Smileys
Smiley Touch
Filter Spam in Open Responses
Customers with Demographics
Change Navigation Speed
Change Navigation Speed
Set Delay Between Responses
Set Delay Between Responses
Additional Info
Additional Info
Additional Info
Additional Info
Improve Data Quality with Accurate Opening Hours
Children in your location?Click here for helpful feedback tips.
Smiley Terminal
Filter Irrelevant Button Presses
Improve Data Quality with Accurate Opening Hours
Set a response interval
Audio
Additional Info
Children in your location?Click here for helpful feedback tips.
Smiley Digital
Filter Spam in Open Responses
Improve Data Quality with Accurate Opening Hours
Survey Display Frequency Settings
Adjust Pop-Up Frequency
Smiley Sign
Improve Data Quality with Accurate Opening Hours
Customize Survey Display Frequency
Filter Spam in Open Responses
01:00
Click here to learn more about Sleep Mode
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Complete the course
Safeguarding Data Feedback
Thank you for utilizing the HappyOrNot Feedback Guard 101: Safeguarding Your Data. Before you go, we'd love to hear from you - click on the smileys to the right to give your course feedback. Click "Complete" below to get your certificate!
If your package includes the demographics feature, you can filter out specific age groups from the results. Demographics data collection is an add-on feature. Your HappyOrNot contact person can tell you more how to enable it.
Play
The default navigation speed depends on how many follow-up options the survey has: 2–4 follow-up options: 8 seconds 5 follow-up options: 10 seconds 6 follow-up options: 12 seconds You can also adjust the speed for each experience point: Extra Slow (4× default) Slow (0.5× default) Default Fast (1.66× default) Tip: Choose a slower speed in places where respondents may need more time (like hospitals or senior living communities). Use a faster speed in busy locations (like airports) to collect more feedback efficiently.
The sleep mode is automatically on when the survey is not active. We recommend setting the opening hours based on when people are present at the location. How to turn the sleep mode off: If you do not want to use the sleep mode on your Smiley Touch, set the survey to 'Always Open' or start at 00:00 (12 am) and to end at 00:00 (12 am). The survey will be active 24 hours. Important! To ensure the longevity of the Smiley Touch and reduce energy usage, we suggest avoiding 24-hour surveys if possible. Allowing the device a brief pause for a cooling-down period helps maintain its performance and can extend its lifespan.
Audio
Set a delay
Add a delay to an existing survey 1. Go to Admin > Surveys and click the survey name. 2. Find the experience point and click the gear icon. 3. Select Force a break between responses and then Save.
Filter results based on age and gender
1. In Analytics, go to the Details page. 2. Select the All demographics filter at the top of the page. 3. Select which age and gender groups you want to include in the results. Click Select all to select/unselect all categories, or an individual age/gender group to select/unselect it. Categories shown in green are selected (included in the report) and categories shown in black are not.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Audio
Change Navigation Speed
To change the navigation speed for an existing survey: 1. Go to Admin > Surveys and find the correct survey and experience point. 2. Next to the experience point, select the Settings icon. 3. Adjust the Smiley Touch UI navigation speed. 4. Select Save. 5. Do this to all experience points where you want to adjust the speed. You can also change the default experience point settings if you want to have a specific UI speed in all surveys created to that experience point.
Open Feedback Spam Filter – Simple Overview Sometimes, open feedback from Smiley Touch or Smiley Digital can be accidental, irrelevant, or spam. The spam filter uses machine learning trained on real customer feedback to automatically detect and filter out low-quality responses. Examples of spam include: -Very short responses (like greetings or single words) -Nonsense text that doesn’t form real language -Rows of emojis or random symbols The filter works across most languages because feedback is automatically translated for analysis. Important: The basic spam filter does not remove swear words or offensive language. To filter that type of content, you need to enable Open Feedback Categorization.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Remember
Title
Good placement
Title
Communicate
children are also customers
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Within the Experience Point and Survey Settings, you can customize how frequently a survey is displayed to returning visitors. We offer several frequency options to help you balance data collection with a seamless user experience.
Our Pop-up format offers a seamless way to capture digital feedback, featuring fully adjustable frequency settings to manage how often users are prompted.
By default the delay is 10 seconds but HappyOrNot Support is able to adjust it if needed. * Note that adding a longer delay between surveys creates friction for all feedback givers, which can lead to fewer responses in general. We recommend that you use this only in experience points that have issues with people leaving multiple feedback responses.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
NOTE: Smiley Terminals always record and save every single button press ad the data is only filtered out in Analytics and reports, which means if you change the interval for a survey, all data in that survey in Analytics will also change to reflect it. Example: With a response interval of 5 seconds, if the buttons are pressed 4 times within 5 seconds, only the first button press will be included in the reports, and the other 3 will be excluded.
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Remember
Title
Title
Good placement
Title
Communicate
Children are also customer
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Proper placement maximizes feedback and helps prevent misuse. Position the Smileys where only relevant customers can respond, and reducing wait times can also help minimize unintended button presses.
Clearly communicating the purpose of the Smileys encourages more meaningful feedback and reduces misuse. Staff reminders and sharing results help reinforce that feedback is used to improve the customer experience.
Bored kids pressing the buttons is still feedback. Happy kids mean happy parents. Offering toys or activities keeps children engaged and reduces random button presses.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Remember
Title
Good placement
Title
Communicate
children are also customers
can prevent misuse
what the Smileys are for
Write a brief description here
Write a brief description here
Write a brief description here
Within the Experience Point and Survey Settings, you can customize how frequently a survey is displayed to returning visitors. We offer several frequency options to help you balance data collection with a seamless user experience.
Setting the correct hours of operation ensures your reports reflect only the feedback collected when your location is actually open. This helps keep your data cleaner and easier to interpret by removing empty hours and filtering out accidental responses that may occur outside business hours. As a result, your reports more accurately represent the true customer experience during operating times.
Click the clock icon for a video on adjusting hours and active days.
Filter out irrelevant button presses
1. Go to Admin > Experience points and search for the relevant group or experience point. 2. Select Settings. 3. Under Default survey settings select Edit. 4. Under Smiley Terminal select the desired interval. The interval can be 1 second, 2 seconds, 3 seconds, 5 seconds, 10 seconds, 15 seconds, or 30 seconds. NOTE: Changing the interval for an experience point only affects surveys that are created after the change. To change the interval for an ongoing survey, do it in the survey settings.