5/10: Brian Tyler (V1) - McKesson CEO Elizabeth Powers (V1) - McKesson Director of Corporate Events Mandy McKenna (V1) - McKesson VP Events, Brand Marketing & Communications Dan Unger - Tishman Amanda Smith - Marriott VIP Michael Williams - McKesson VP of Communications Jay Schaefer - McKesson Sr. Director of Marketing Operations Teri Mitchell - McKesson Director of Communictions 5/13: Ed Yung - Tishman 5/14: Jessica Clark (V1) - Events Planning Visit Hanna Mantel - Events Planning Visit
5/10 McKesson VIPs
Brian Tyler (V1) - McKesson CEO
Elizabeth Powers (V1) - McKesson Director of Corporate Events
Jay Schaefer - McKesson Sr. Director of Marketing Operations
Teri Mitchell - McKesson Director of Communictions
April GSS Recap
83
81.3
77.3
73.7
72.4
71.1
-4.66%
+1.83%
-2.05%
+1.3% higher than '25
-2.9% lower than '25
+1.7% higher than '25
GSS May dashboard
76.5
76.1
75.6
75
73.6
73.7
69.8
83
83.2
81.5
82.8
64.3
-1.96%
-0.66%
-7.88%
-0.14%
-1.81%
+0.48%
Weekly GSS Goals
4/27-5/3
5/4-5/10
88.4
81.3
81.1
75.8
75.3
73.7
71.4
71.1
70
66.7
65
65
Say this, not that
Say This:
Instead of:
You guys No problem I don't know
Your party My pleasure Let me find out an answer for you
operational reminders
celebrations
5/12: Yassine M - Amare
5/11: Nicole M - Housekeeping - 5 Years
10/10 Reviews
Daniel Romanach (6319)
Lisa Halstead (5305)
"Everyone staff member was extremely kind, helpful, & energetic. The room was spotless and welcoming, and the bed was super comfortable. I enjoyed Grounds coffee, the poolside restaurant was also amazing food, fresh, and the atmosphere was beautiful. I will stay here over other Disney properties in a heartbeat."
"It is everything I enjoy about the autograph collection within an excellent location in Disney World"
Swan reserve
Manny
Created on February 17, 2026
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Transcript
Walt Disney World
Swan reserve
Front Office
Week of May 9th
Weekly info & EVENTS
5/9 Vue Event @8:30 5/13 Vue Event @8:30 5/15 Miles & Kim Wedding - Vue @6PM-10PM Dinner - Inlet @7:30PM-8:30PM
5/9 - 99% 5/10 - 73% 5/11 - 95% 5/12 - 97% 5/13 - 92% 5/14 - 76% 5/15 - 81%
VIPs of note
5/10: Brian Tyler (V1) - McKesson CEO Elizabeth Powers (V1) - McKesson Director of Corporate Events Mandy McKenna (V1) - McKesson VP Events, Brand Marketing & Communications Dan Unger - Tishman Amanda Smith - Marriott VIP Michael Williams - McKesson VP of Communications Jay Schaefer - McKesson Sr. Director of Marketing Operations Teri Mitchell - McKesson Director of Communictions 5/13: Ed Yung - Tishman 5/14: Jessica Clark (V1) - Events Planning Visit Hanna Mantel - Events Planning Visit
5/10 McKesson VIPs
Brian Tyler (V1) - McKesson CEO
Elizabeth Powers (V1) - McKesson Director of Corporate Events
Michael Williams - McKesson VP of Communications
Mandy McKenna (V1) - McKesson VP Events, Brand Marketing & Communications
Jay Schaefer - McKesson Sr. Director of Marketing Operations
Teri Mitchell - McKesson Director of Communictions
April GSS Recap
83
81.3
77.3
73.7
72.4
71.1
-4.66%
+1.83%
-2.05%
+1.3% higher than '25
-2.9% lower than '25
+1.7% higher than '25
GSS May dashboard
76.5
76.1
75.6
75
73.6
73.7
69.8
83
83.2
81.5
82.8
64.3
-1.96%
-0.66%
-7.88%
-0.14%
-1.81%
+0.48%
Weekly GSS Goals
4/27-5/3
5/4-5/10
88.4
81.3
81.1
75.8
75.3
73.7
71.4
71.1
70
66.7
65
65
Say this, not that
Say This:
Instead of:
You guys No problem I don't know
Your party My pleasure Let me find out an answer for you
operational reminders
celebrations
5/12: Yassine M - Amare
5/11: Nicole M - Housekeeping - 5 Years
10/10 Reviews
Daniel Romanach (6319)
Lisa Halstead (5305)
"Everyone staff member was extremely kind, helpful, & energetic. The room was spotless and welcoming, and the bed was super comfortable. I enjoyed Grounds coffee, the poolside restaurant was also amazing food, fresh, and the atmosphere was beautiful. I will stay here over other Disney properties in a heartbeat."
"It is everything I enjoy about the autograph collection within an excellent location in Disney World"