5/16: Nikki Quartararo (V7) - Moved from Swan for noise issues 5/18: John Breslin - Mandara Spa VIP 5/19: Pinsel (V7) - Past opportunity guest Chris Sloan - Meeting planner visit Robert Snyder - Tishman 5/20: Jacqueline Dole - Travel & Leisure freelance writer
Onestream software VIPs
Hope King - Axios' Senior Business Reporter
Betty Liu - Executive Vice Chairman of the NYSE
Michael Gapen - Managing Director, Morgan Stanley
Noel Goggin - CEO of Conga (SaaS company)
Matthew Rodgers Executive Vice President - Enterprise Management
Glenn Hopper - Founder of RoboCFO.ai
April GSS Recap
83
81.3
77.3
73.7
72.4
71.1
-4.66%
+1.83%
-2.05%
+1.3% higher than '25
-2.9% lower than '25
+1.7% higher than '25
GSS May dashboard
76.5
76.1
75.0
73.8
73.7
70.2
69.8
69.6
83
83.1
82.8
81.3
-8.24%
-1.45%
-0.29%
+0.14%
-2.05%
+0.36%
Weekly GSS Goals
5/4-5/10
5/11-5/17
84.3
82.6
78.7
76.6
76.4
72.4
72
72.3
70
66
65
65
Say this, not that
Say This:
Instead of:
You guys No problem I don't know
Your party My pleasure Let me find out an answer for you
operational reminders
celebrations
5/17: Ivan A - Amare 5/18: Greg M - Amare 5/19: Maria E - Amare 5/21: Elijah !!!
5/17: Francisca V - Housekeeping - 5 yrs 5/19: Miranda C!!! - 1 year 5/20: Luis H - Engineering - 2 yrs 5/22: Mikerlange C - Housekeeping - 3 yrs
10/10 Reviews
James Moses (10319)
Anita Groeneveld (11306)
"We LOVED our stay so much. The hotel was beautiful, incredibly clean and modern. We were upgraded to a pool facing room (Thank you!), and everything was just top-notch. Halfway through our trip, I had said, "Oh we're definitely coming back to this hotel next time we come!" which will probably be really soon. Thank you for an incredible stay."
"Beautiful Resort - SO CLEAN and kept up... friendly staff and close to all Disney has to offer."
Swan reserve
Manny
Created on February 17, 2026
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Transcript
Walt Disney World
Swan reserve
Front Office
Week of May 16th
Weekly info & EVENTS
5/16 - Vue Event @8:30 5/19 OneStream Software Executive Summit - Vue @8AM-1:30PM 5/20 Break - Vue @2PM-3PM 5/21 Sales Taster Meal - Vue @10AM-12PM West Orange High School Theatre Banquet - Vue @6PM-11PM 5/22 Sales Taster Meal - Vue @10AM-12:30PM Cast Rally - Pacific Ballroom (Dolphin) @9:30AM, 2PM, 4PM
5/16 - 83% 5/17 - 64% 5/18 - 97% 5/19 - 94% 5/20 - 64% 5/21 - 55% 5/22 - 76%
VIPs of note
5/16: Nikki Quartararo (V7) - Moved from Swan for noise issues 5/18: John Breslin - Mandara Spa VIP 5/19: Pinsel (V7) - Past opportunity guest Chris Sloan - Meeting planner visit Robert Snyder - Tishman 5/20: Jacqueline Dole - Travel & Leisure freelance writer
Onestream software VIPs
Hope King - Axios' Senior Business Reporter
Betty Liu - Executive Vice Chairman of the NYSE
Michael Gapen - Managing Director, Morgan Stanley
Noel Goggin - CEO of Conga (SaaS company)
Matthew Rodgers Executive Vice President - Enterprise Management
Glenn Hopper - Founder of RoboCFO.ai
April GSS Recap
83
81.3
77.3
73.7
72.4
71.1
-4.66%
+1.83%
-2.05%
+1.3% higher than '25
-2.9% lower than '25
+1.7% higher than '25
GSS May dashboard
76.5
76.1
75.0
73.8
73.7
70.2
69.8
69.6
83
83.1
82.8
81.3
-8.24%
-1.45%
-0.29%
+0.14%
-2.05%
+0.36%
Weekly GSS Goals
5/4-5/10
5/11-5/17
84.3
82.6
78.7
76.6
76.4
72.4
72
72.3
70
66
65
65
Say this, not that
Say This:
Instead of:
You guys No problem I don't know
Your party My pleasure Let me find out an answer for you
operational reminders
celebrations
5/17: Ivan A - Amare 5/18: Greg M - Amare 5/19: Maria E - Amare 5/21: Elijah !!!
5/17: Francisca V - Housekeeping - 5 yrs 5/19: Miranda C!!! - 1 year 5/20: Luis H - Engineering - 2 yrs 5/22: Mikerlange C - Housekeeping - 3 yrs
10/10 Reviews
James Moses (10319)
Anita Groeneveld (11306)
"We LOVED our stay so much. The hotel was beautiful, incredibly clean and modern. We were upgraded to a pool facing room (Thank you!), and everything was just top-notch. Halfway through our trip, I had said, "Oh we're definitely coming back to this hotel next time we come!" which will probably be really soon. Thank you for an incredible stay."
"Beautiful Resort - SO CLEAN and kept up... friendly staff and close to all Disney has to offer."