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Part 2-NHO Module 2- Personas

Erin Santoro

Created on February 17, 2026

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Transcript

Module 2

Personas Continued

Putting it all together...

  • Personas provide insight into our customers’ challenges, preferences, and expectations
  • They guide product and service design by aligning decisions with the needs of diverse healthcare stakeholders
  • They strengthen Healthesystems’ ability to deliver innovative, user‑friendly, and inclusive solutions

Knowledge Check

Use what you've learned about personas to answer the following questions and scenarios.

Question 1

Directions: Select the best choice from the answers below.

Question 2

Directions: Select the best choice from the answers below.

Question 3

Directions: Select the best choice from the answers below.

Question 4

Directions: Select true or false about the statement below.

Question 5

Directions: Select the best choice(s) from the answers below. Select all that apply.

You have finished this module!

You may now exit out of the course!