¡ESTA BIEN! GROUP S.A.S
SERVICE PORTFOLIO
INDEX
Strategic Direction
Policies
- Occupational Health and Safety (OHS) Policy
- Environmental Policy
- Quality Policy
Corporate Values
Service
- Service cycle
- Contact
- Added Value
Strategic Direction
Mission
We are a passionate and committed team, allies of the Call Center, dedicated to providing effective and personalized solutions in geolocation, sales, customer service, and collections for national and international companies, ensuring customer satisfaction.
Vision
To be local leaders by the year 2030, providing comprehensive solutions in geolocation, sales, and business management; recognized for our innovation, human quality, and operational excellence. We move toward a future where technology and innovation drive continuous improvement.
History
At ¡ESTA BIEN! GROUP SAS, we are a passionate and committed team dedicated to offering exceptional service. Founded in 2022 as a call center partner, we established our mission to offer effective and personalized solutions, always guaranteeing the satisfaction of our clients.
POLICIES
Occupational Health and Safety (OHS) Policy
At ESTA BIEN GROUP SAS, we ensure safe working conditions under ISO 45001 by maintaining a safe workplace, preventing stress and fatigue, providing annual OHS training, conducting periodic medical evaluations, promoting work–life balance, and continuously improving our system through audits, incident reviews, and employee feedback.
Environmetal Policy
At ESTA BIEN GROUP SAS, we protect the environment in line with ISO 14001 by reducing our environmental impact, using energy and resources efficiently, managing waste responsibly, promoting environmental awareness, and continuously improving through impact assessments, indicator monitoring, and policy updates.
Quality Policy
At ESTA BIEN GROUP SAS, we uphold and enhance service quality under ISO 9001 by ensuring efficient sales processes, delivering personalized customer service, improving internal processes continuously, promoting innovation, and monitoring performance through satisfaction assessments, indicator tracking, and ongoing updates to the quality management system.
CORPORATE VALUES
CORPORATE VALUES
Empathy
Honesty
Commitment
Excellence
Teamwork
Innovation
SERVICES
SERVICES
Customer and market insights
Sales
Strategies, coaching, and analytics
Personalized support, multichannel service, satisfaction analysis
Collections
Customer Service
Customized strategies
SERVICE CYCLE
A. Virtual service cycle:
B. In-person service cycle:
1. Initial contact 2. Greeting 3. Customer verification 4. Active listening 5. Management and solution 6. Confirmation 7. Closing 8. System registration
1. Reception 2. Identifying request 3. Assignment 4. Management 5. Verification 6. Farewell
ADDED VALUE
ADDED VALUE
What does good service mean for ESTA BIEN GROUP SAS? Good service means assisting clients with precision, empathy, and speed. Services Offered:
- Integral Call Center (CIIU 8220)
- Customer service
SAC
Basic
CONTACT
Facebook: Esta Bien BPO Instagram:@estabienbpo Tiktok: @estabienbpo Whatsapp: +57 350 4035240 E- mail: estabiengroupsas@gmail.com Web site: estabien.com.co Adress: CALLE 127 A # 71 A Suba
TEAMWORK
Promote collaboration and mutual support among team members.
Teamwork
Promote collaboration and mutual support among team members.
HONESTY
Act with transparency in all operations..
INNOVATION
Continuously seek new ways to improve processes and services offered.
COMMITMENT
Fulfill agreements and responsibilities acquired with clients and collaborators..
EXCELLENCE
Establish high quality standards in the development of our processes and services.
EMPATHY
Understand and address customers' needs with sensitivity.
SERVICE PORTFOLIO
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Transcript
¡ESTA BIEN! GROUP S.A.S
SERVICE PORTFOLIO
INDEX
Strategic Direction
Policies
Corporate Values
Service
Strategic Direction
Mission
We are a passionate and committed team, allies of the Call Center, dedicated to providing effective and personalized solutions in geolocation, sales, customer service, and collections for national and international companies, ensuring customer satisfaction.
Vision
To be local leaders by the year 2030, providing comprehensive solutions in geolocation, sales, and business management; recognized for our innovation, human quality, and operational excellence. We move toward a future where technology and innovation drive continuous improvement.
History
At ¡ESTA BIEN! GROUP SAS, we are a passionate and committed team dedicated to offering exceptional service. Founded in 2022 as a call center partner, we established our mission to offer effective and personalized solutions, always guaranteeing the satisfaction of our clients.
POLICIES
Occupational Health and Safety (OHS) Policy
At ESTA BIEN GROUP SAS, we ensure safe working conditions under ISO 45001 by maintaining a safe workplace, preventing stress and fatigue, providing annual OHS training, conducting periodic medical evaluations, promoting work–life balance, and continuously improving our system through audits, incident reviews, and employee feedback.
Environmetal Policy
At ESTA BIEN GROUP SAS, we protect the environment in line with ISO 14001 by reducing our environmental impact, using energy and resources efficiently, managing waste responsibly, promoting environmental awareness, and continuously improving through impact assessments, indicator monitoring, and policy updates.
Quality Policy
At ESTA BIEN GROUP SAS, we uphold and enhance service quality under ISO 9001 by ensuring efficient sales processes, delivering personalized customer service, improving internal processes continuously, promoting innovation, and monitoring performance through satisfaction assessments, indicator tracking, and ongoing updates to the quality management system.
CORPORATE VALUES
CORPORATE VALUES
Empathy
Honesty
Commitment
Excellence
Teamwork
Innovation
SERVICES
SERVICES
Customer and market insights
Sales
Strategies, coaching, and analytics
Personalized support, multichannel service, satisfaction analysis
Collections
Customer Service
Customized strategies
SERVICE CYCLE
A. Virtual service cycle:
B. In-person service cycle:
1. Initial contact 2. Greeting 3. Customer verification 4. Active listening 5. Management and solution 6. Confirmation 7. Closing 8. System registration
1. Reception 2. Identifying request 3. Assignment 4. Management 5. Verification 6. Farewell
ADDED VALUE
ADDED VALUE
What does good service mean for ESTA BIEN GROUP SAS? Good service means assisting clients with precision, empathy, and speed. Services Offered:
CONTACT
Facebook: Esta Bien BPO Instagram:@estabienbpo Tiktok: @estabienbpo Whatsapp: +57 350 4035240 E- mail: estabiengroupsas@gmail.com Web site: estabien.com.co Adress: CALLE 127 A # 71 A Suba
TEAMWORK
Promote collaboration and mutual support among team members.
Teamwork
Promote collaboration and mutual support among team members.
HONESTY
Act with transparency in all operations..
INNOVATION
Continuously seek new ways to improve processes and services offered.
COMMITMENT
Fulfill agreements and responsibilities acquired with clients and collaborators..
EXCELLENCE
Establish high quality standards in the development of our processes and services.
EMPATHY
Understand and address customers' needs with sensitivity.