Make Their Day
Intro to Friendliness
Press play and let's Make Their Day
SAMPLE ONLY
Why Friendliness Makes a Difference
Friendliness
Treating every Guest and every Team Member like a friend.
How We Show Up
Click on each card to learn more
Greet Everyone With a Smile
Make Small Talk Count
Pay attention and show them you care about what they’re saying
Say something kind or thoughtful, just be yourself!
Make eye contact and greet them like you would a friend
Actively Listen
Say Thank You With Sincerity
Offer Help Before It's Asked
Let people speak, hear them out, and keep it positive
Look for ways to make it easier for them
Let them know you appreciate them being here
Respect Others
We Bring the Friendliness
Whether you’re on the Patio, on the line, or running the shift, you shape how it feels to be here.
A warm welcome, a quick “I’ve got you!” to another Team Member, that’s friendliness!
Guests feel it. Your team feels it!
And it only happens when we choose to bring it.
Think About This
Press play to see how we show up with friendliness
VIDEO PENDING APPROVAL
Let's Practice: Friendliness Drag & Drop Activity
Drag each behavior into the correct box:
Friendliness in Action
Missed Opportunity
Every shift is made up of small moments. The choices you make in those moments shape the experience.
Let's Go!
Friendliness in Action
Missed Opportunity
Taking a Guest's order without eye contact
Greeting Guests warmly and thanking them for coming in
Noticing a Guest shaking their cup and asking them if they'd like a refill
Giving Guests the right of way in walkways
Walking past a Guest who looks confused
Walking past a Team Member who needs help
Correcting a Guest's order without an apology or appreciation
Helping a parent with kids by carrying their tray to the table
Hearing Guests celebrate a special occasion and surprising them with a slice of cake
Watching a Guest carry out a large order by themselves
Keep Going
Press play and let's Make Their Day
UNDER CONSTRUCTION ADD AI AVATAR TO CLOSE OUT FRIENDLINESS
Friendliness Creates Lifelong FansLoyal Guests come back, share their experience, and help our brand grow. Small moments today build lifelong fans tomorrow.
Guest Have Choices Guests have many choices for how they spend their time and money. How we treat them shapes how they feel while they are here. A friendly experience makes their visit memorable and worth choosing again.
You might be the only positive interaction a Guest or Team Member has today. And that’s what makes friendliness so important.
Friendliness Feels GoodWhen you make your team’s day better, it makes your day better too! Good energy spreads fast, and the way you show up comes right back to you.
Time's up!
The available time to complete the activity has run out. You can try again whenever you want.
Start Over
It Brings Them BackOur unrivaled food gets Guests in the door. A welcoming experience brings them back. When Guests feel valued, they remember it and keep coming back.
Make Their Day - Intro to Friendliness
Anissa Nunez
Created on February 11, 2026
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Microlearning: When to Use Chat, Meetings or Email
View
Microlearning: Graphic Design
View
Microlearning: Enhance Your Wellness and Reduce Stress
View
Microlearning: Teaching Innovation with AI
View
Microlearning: Design Learning Modules
View
Word Search: Corporate Culture
View
Professional quiz mobile
Explore all templates
Transcript
Make Their Day
Intro to Friendliness
Press play and let's Make Their Day
SAMPLE ONLY
Why Friendliness Makes a Difference
Friendliness
Treating every Guest and every Team Member like a friend.
How We Show Up
Click on each card to learn more
Greet Everyone With a Smile
Make Small Talk Count
Pay attention and show them you care about what they’re saying
Say something kind or thoughtful, just be yourself!
Make eye contact and greet them like you would a friend
Actively Listen
Say Thank You With Sincerity
Offer Help Before It's Asked
Let people speak, hear them out, and keep it positive
Look for ways to make it easier for them
Let them know you appreciate them being here
Respect Others
We Bring the Friendliness
Whether you’re on the Patio, on the line, or running the shift, you shape how it feels to be here.
A warm welcome, a quick “I’ve got you!” to another Team Member, that’s friendliness!
Guests feel it. Your team feels it!
And it only happens when we choose to bring it.
Think About This
Press play to see how we show up with friendliness
VIDEO PENDING APPROVAL
Let's Practice: Friendliness Drag & Drop Activity
Drag each behavior into the correct box:
Friendliness in Action
Missed Opportunity
Every shift is made up of small moments. The choices you make in those moments shape the experience.
Let's Go!
Friendliness in Action
Missed Opportunity
Taking a Guest's order without eye contact
Greeting Guests warmly and thanking them for coming in
Noticing a Guest shaking their cup and asking them if they'd like a refill
Giving Guests the right of way in walkways
Walking past a Guest who looks confused
Walking past a Team Member who needs help
Correcting a Guest's order without an apology or appreciation
Helping a parent with kids by carrying their tray to the table
Hearing Guests celebrate a special occasion and surprising them with a slice of cake
Watching a Guest carry out a large order by themselves
Keep Going
Press play and let's Make Their Day
UNDER CONSTRUCTION ADD AI AVATAR TO CLOSE OUT FRIENDLINESS
Friendliness Creates Lifelong FansLoyal Guests come back, share their experience, and help our brand grow. Small moments today build lifelong fans tomorrow.
Guest Have Choices Guests have many choices for how they spend their time and money. How we treat them shapes how they feel while they are here. A friendly experience makes their visit memorable and worth choosing again.
You might be the only positive interaction a Guest or Team Member has today. And that’s what makes friendliness so important.
Friendliness Feels GoodWhen you make your team’s day better, it makes your day better too! Good energy spreads fast, and the way you show up comes right back to you.
Time's up!
The available time to complete the activity has run out. You can try again whenever you want.
Start Over
It Brings Them BackOur unrivaled food gets Guests in the door. A welcoming experience brings them back. When Guests feel valued, they remember it and keep coming back.