Postponing a trip allows for new dates, but it does not reduce the existing cancellation fee. If a client postpones while in a high-penalty bracket, that percentage "locks in" as their new minimum.
Scenario: Flexibity
Scenario: Fees NEVER reset
If a client is fairly certain (95%) of new dates but needs a few months to be 100% sure, encourage the postponement now.
A client postpones 50 days before travel (75% penalty tier).
Think of a postponement as a "Pause Button," not a "Reset Button." The dates move forward, but the financial liability stays exactly where it was at the moment of the change.
Even if they move the trip 12 months into the future, their cancellation fee remains at 75%, until they move into the next teir.
It secures the booking and avoids immediate cancellation fees.
If they need to shift those dates again later, we can typically accommodate this but in may incur additional DMC/ Supplier charges.
This prevents a client moving dates just to cancel later at a lower rate (e.g., trying to get back to the "Deposit Only" tier).
Click on each scenario to see how this works.
Postponement is a preferable option for both us and the client financially.
Cancellation should be the last option. It is best to encourage the client to postpone.
Postponing a trip allows for new dates, but it does not reduce the existing cancellation fee. If a client postpones while in a high-penalty
Elise Brewster
Created on February 9, 2026
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Transcript
Postponing a trip allows for new dates, but it does not reduce the existing cancellation fee. If a client postpones while in a high-penalty bracket, that percentage "locks in" as their new minimum.
Scenario: Flexibity
Scenario: Fees NEVER reset
If a client is fairly certain (95%) of new dates but needs a few months to be 100% sure, encourage the postponement now.
A client postpones 50 days before travel (75% penalty tier).
Think of a postponement as a "Pause Button," not a "Reset Button." The dates move forward, but the financial liability stays exactly where it was at the moment of the change.
Even if they move the trip 12 months into the future, their cancellation fee remains at 75%, until they move into the next teir.
It secures the booking and avoids immediate cancellation fees.
If they need to shift those dates again later, we can typically accommodate this but in may incur additional DMC/ Supplier charges.
This prevents a client moving dates just to cancel later at a lower rate (e.g., trying to get back to the "Deposit Only" tier).
Click on each scenario to see how this works.
Postponement is a preferable option for both us and the client financially.
Cancellation should be the last option. It is best to encourage the client to postpone.