LES 10 PRINCIPES DE L'écoute active
rester calme. maintenez votre neutralité émotionnelle.
Laisser parler l'autre pour lui donner sa place
ne pas critiquer pour éviter les comportements de défense.
mettre l'interlocuteur.ice à l'aise / montrer qu'iel est libre de s'exprimer
montrer que vous voulez écouter, que vous êtes intéressé.e. ne pas faire autre chose en même temps.
poser des questions pour montrer que vous écoutez et encourager à continuer.
se mettre à la place de l'autre pour comprendre son point de vue
toujours être attentif.ve à l'autre en abandonnant l'idée de donner son point de vue.
éviter toute discussion. se concentrer sur l'écoute sans chercher à résoudre le problème.
être patient.e. accorder tout le temps nécessaire. ne pas interrompre.
Common mistakes
5. It includes imagesand entertains
1. It is clearand structured
Contextualize your topic
6. It represents datawith graphs
2. It tells stories hierarchically
Visual content is a cross-cutting, universal language, like music. We are able to understand images from millions of years ago, even fromother cultures.
7. It usestimelines
3. It matchesyour audience
8. It is animatedand interactive
4. It adapts the fonts and color to the theme
Here you can put a highlighted title
- Plan the structure of your communication.
- Prioritize it and give visual weight to the main points.
- Define secondary messages with interactivity.
- Establish a flow throughout the content.
- Measure the results.
Share your idea withan image
Bring life to the elements of your creation with animation. It's impossible not to pay attention to moving content!
We are visual beings
We are capable of understanding images from millions of years ago, even from other cultures.
Narrative beings
We have thousands and thousands of stories. Two-thirds of our conversations are stories.
Here you can put a highlighted title
We are in the era of the explosion of digital information. This causes our way of obtaining information to have changed, moving from traditional reading to a cognitive strategy based on navigation.
Write agreat headline
When we are told a story, it moves us; it can even touch our hearts, making us remember stories up to 20 times more than any other content wecan consume.
Write agreat headline
Visual content is a cross-cutting, universal language, like music. We are capable of understanding images from millions of years ago, even fromother cultures.
Do you have an idea?
Create a new layer of content with all the functionalities of Genially.
- Generate experiences with your content.
- It has a WOW effect. Very WOW.
- Make your audience remember the message.
- Engage and surprise your audience.
Write agreat headline
Disciplines such as Visual Thinking facilitate the taking of visually rich notes thanks to the use of images, graphs, infographics, and simple drawings. Go for it!
LES 10 PRINCIPES DE L'écoute active
Jane Coccinelle
Created on February 8, 2026
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Transcript
LES 10 PRINCIPES DE L'écoute active
rester calme. maintenez votre neutralité émotionnelle.
Laisser parler l'autre pour lui donner sa place
ne pas critiquer pour éviter les comportements de défense.
mettre l'interlocuteur.ice à l'aise / montrer qu'iel est libre de s'exprimer
montrer que vous voulez écouter, que vous êtes intéressé.e. ne pas faire autre chose en même temps.
poser des questions pour montrer que vous écoutez et encourager à continuer.
se mettre à la place de l'autre pour comprendre son point de vue
toujours être attentif.ve à l'autre en abandonnant l'idée de donner son point de vue.
éviter toute discussion. se concentrer sur l'écoute sans chercher à résoudre le problème.
être patient.e. accorder tout le temps nécessaire. ne pas interrompre.
Common mistakes
5. It includes imagesand entertains
1. It is clearand structured
Contextualize your topic
6. It represents datawith graphs
2. It tells stories hierarchically
Visual content is a cross-cutting, universal language, like music. We are able to understand images from millions of years ago, even fromother cultures.
7. It usestimelines
3. It matchesyour audience
8. It is animatedand interactive
4. It adapts the fonts and color to the theme
Here you can put a highlighted title
Share your idea withan image
Bring life to the elements of your creation with animation. It's impossible not to pay attention to moving content!
We are visual beings
We are capable of understanding images from millions of years ago, even from other cultures.
Narrative beings
We have thousands and thousands of stories. Two-thirds of our conversations are stories.
Here you can put a highlighted title
We are in the era of the explosion of digital information. This causes our way of obtaining information to have changed, moving from traditional reading to a cognitive strategy based on navigation.
Write agreat headline
When we are told a story, it moves us; it can even touch our hearts, making us remember stories up to 20 times more than any other content wecan consume.
Write agreat headline
Visual content is a cross-cutting, universal language, like music. We are capable of understanding images from millions of years ago, even fromother cultures.
Do you have an idea?
Create a new layer of content with all the functionalities of Genially.
Write agreat headline
Disciplines such as Visual Thinking facilitate the taking of visually rich notes thanks to the use of images, graphs, infographics, and simple drawings. Go for it!