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Smart Metering Master

Leanne Hamley

Created on February 4, 2026

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Transcript

Smart Metering Master

What do we cover in Smart metering Master?
What is expected of me after completing?

Learn More

Learn More

Expectations after completing Smart metering Master?

You should efficiently action decommission requests while maintaining a thorough understanding of all escalation pathways, including Smart Help Hub, No WANs, and others. This role focuses on supporting your site Pros and upskilling your team to ensure high performance across the board. Furthermore, you will provide critical assistance by supporting on complex smart metering issues that require advanced troubleshooting and expertise.

What is covered in Smart metering Master?

  • To understand how to use all permissions provided to a SMM
  • How smart meters are commissioned & decommissioned and when to do this.
  • How to identify defects and their resolution paths & recognise the importance of raising defects
  • The No/ Low WAN cases escalation pathway
  • The Smart Crossed escalation pathway
  • ALCS service requests you have available to identify and triage simple and complex ALCS set ups.18