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Smart Metering Core

Leanne Hamley

Created on February 4, 2026

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Transcript

Smart Metering Core

What do we cover in Smart metering Core?
What is expected of me after completing?

Learn More

Learn More

Expectations after completing Smart metering Core?

Thoroughly triaging cases before posting to smart hubs ensures a streamlined workflow and higher resolution rates. This involves solving basic issues like linking devices and completing remote commissions for customers to provide immediate value. Additionally, it requires understanding what information we need for cases like environmental factors and why we need them, ensuring that every escalation is backed by the necessary context for effective troubleshooting.

What is covered in Smart metering Core?

  • HAN and WAN and the importance of environmental factors,
  • The commissioning process and the different meter states that exist
  • identifying potential energy theft situations and where to escalate.
  • ALCS issues and what options we have available for support
  • Explore the Smart Metering Journey, escalation processes and potential next steps.