The Feedback Sandwich"
The Top Bun (Positive): Start with a compliment to lower their defenses. The Meat (Constructive): Insert the difficult feedback or "meat" of the issue. The Bottom Bun (Positive with Recommendation): End with encouragement so they leave motivated, not defeated.
Each student has a card with their problem. You are the boss: You must also provide feedback the staff member using the sandwich method: Top Bun: Start with something positive ("I appreciate your effort on...") The Meat: The corrective feedback ("However, when you did X, it caused Y...") Bottom Bun: End with encouragement & recommendation ("I know you can fix this next time by...")
Each student has a card with their problem.You are the employee: You must speak to at least 3 people, get their feedback, and decide which one you will keep. You are the boss: You must also provide feedback to at least 3 people using the sandwich method: Top Bun: Start with something positive ("I appreciate your effort on...") The Meat: The corrective feedback ("However, when you did X, it caused Y...") Bottom Bun: End with encouragement & recommendation ("I know you can fix this next time by...")
The Scenario: "The CEO Promiser" The Mistake:
"The client was hesitating to sign, so I promised them a free 1-hour strategy call with our CEO to seal the deal. I figured he would be happy to help land such a big account!" (Positive: Sales drive/Thinking big. Negative: Committing executive time without permission.)
The Feedback Sandwich
🥪 Top Bun (Praise the Drive)
"I really like your instinct here. You identified exactly what the client needed to get over the line, and you weren't afraid to use big leverage to close the deal. That shows you are thinking like a partner, not just a vendor." 🥩 The Meat (The Issue)
"However, we cannot commit the CEO's time without checking with his executive assistant or me first. By promising that hour, you've created a hard obligation on his calendar that he might not be able to fulfill, which puts us in an awkward position if he has to cancel." 🥪 Bottom Bun (The Solution)
"You have the right aggressive mindset, which I love. Next time, just shoot me a quick text before you make the promise. 9 times out of 10 we can probably make it happen, but we just need to clear the logistic
Provide Feedback Using the Sandwich Feedback technique
The Over-Achiever (Quantity vs. Quality): "I stayed up all weekend and wrote a 40-page report for the Board meeting so they would have absolutely every detail possible." (Positive: Hard work. Negative: Executives won't read 40 pages; needed a summary.)
Provide Feedback Using the Sandwich Feedback technique
The Interrupter (Enthusiasm vs. Etiquette): "I got so excited about the client's problem that I interrupted them three times with solutions before they finished explaining the issue." (Positive: Passion/Knowledge. Negative: Poor listening skills.)
Provide Feedback Using the Sandwich Feedback technique
3. The Midnight Grinder (Dedication vs. Boundaries): "I sent the team emails at 2:00 AM and 3:00 AM last night to prove I was on top of the project." (Positive: Dedication. Negative: Stressed out the team/Bad culture.)
Provide Feedback Using the Sandwich Feedback technique
The Casual Expert (Competence vs. Appearance): "I totally nailed the technical demo for the bank executives, even though I was wearing my hoodie and ripped jeans." (Positive: Technical skill. Negative: Unprofessional dress code.)
Provide Feedback Using the Sandwich Feedback technique
The Discount Closer (Sales vs. Margin): "I got the contract signed immediately! I just had to agree to waive the setup fee and give them a 20% discount to make it happen right now." (Positive: Closing the deal. Negative: Giving away too much profit.)
Provide Feedback Using the Sandwich Feedback technique
The Automation Fanatic "I set up a bot to automatically 'Like' every post our partners make on LinkedIn to support them. It accidentally 'Liked' a post about a a bad comment about my boss." (Positive: Efficiency/Supportive intent. Negative: Lack of oversight/.)
Provide Feedback Using the Sandwich Feedback technique
The Best Friend "I took the client out for a 3-hour lunch and we really bonded! We didn't actually get around to signing the contract, though." (Positive: Relationship building. Negative: Missing the business objective.)
Provide Feedback Using the Sandwich Feedback technique
The Oversharer "I was trying to be transparent and build trust with the team, so I told them exactly how much money the company has in the bank right now." (Positive: Transparency/Trust building. Negative: Poor judgment/Confidentiality breach.)
Provide Feedback Using the Sandwich Feedback technique
The Cleaner "I organized the shared Google Drive because it was a mess! I moved everyone's active project files into new folders without telling them, though." (Positive: Initiative/Organization. Negative: disrupting workflow/Poor change management.)
Provide Feedback Using the Sandwich Feedback technique
The Brand Ambassador "I was defending our company on Twitter against a troll! I might have used some 'colorful' language, but I shut them down." (Positive: Brand loyalty/Passion. Negative: Unprofessional conduct.)
Provide Feedback Using the Sandwich Feedback technique
The Party Planner (Culture vs. Budget): "The team looked stressed, so I ordered €200 worth of pizza and beer on the company card to boost morale! I know we don't have a budget for it, but they needed it." (Positive: Team culture/Leadership. Negative: Unauthorized spending.)
Provide Feedback Using the Sandwich Feedback technique
14.The Honest Broker (Integrity vs. Strategy): "The client asked if our software has any bugs. I wanted to be totally transparent, so I sent them a spreadsheet list of all 52 known issues we are working on." (Positive: Honesty/Integrity. Negative: Oversharing/Scaring off the client.)
Provide Feedback Using the Sandwich Feedback technique
The Re-brander (Initiative vs. Consistency): "I thought our blue logo looked a bit boring, so for my presentation, I changed it to bright orange to make it pop. It looked really cool!" (Positive: Creativity/Design eye. Negative: Brand violation.)
Provide Feedback Using the Sandwich Feedback technique
The Direct Fixer (Accuracy vs. Saving Face) "I noticed our partner from Tokyo made a small calculation error during the presentation, so I interrupted him immediately to point it out and correct the math. I wanted to make sure the data was accurate for everyone!" (Positive: Accuracy/Attention to detail. Negative: Causing public loss of face/Cultural insensitivity.)
Provide Feedback Using the Sandwich Feedback technique
The Efficient Guest (Task vs. Relationship) "The client in Dubai wanted to spend the first hour drinking tea and talking about our families, but I politely steered the conversation back to the contract every time. I just wanted to respect everyone's time and get the deal done!" (Positive: Focus on results/Time management. Negative: Ignoring relationship building/Rejecting hospitality.)
Thank you
#palabraclave
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The Feedback Sandwich"
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Transcript
The Feedback Sandwich"
The Top Bun (Positive): Start with a compliment to lower their defenses. The Meat (Constructive): Insert the difficult feedback or "meat" of the issue. The Bottom Bun (Positive with Recommendation): End with encouragement so they leave motivated, not defeated.
Each student has a card with their problem. You are the boss: You must also provide feedback the staff member using the sandwich method: Top Bun: Start with something positive ("I appreciate your effort on...") The Meat: The corrective feedback ("However, when you did X, it caused Y...") Bottom Bun: End with encouragement & recommendation ("I know you can fix this next time by...")
Each student has a card with their problem.You are the employee: You must speak to at least 3 people, get their feedback, and decide which one you will keep. You are the boss: You must also provide feedback to at least 3 people using the sandwich method: Top Bun: Start with something positive ("I appreciate your effort on...") The Meat: The corrective feedback ("However, when you did X, it caused Y...") Bottom Bun: End with encouragement & recommendation ("I know you can fix this next time by...")
The Scenario: "The CEO Promiser" The Mistake: "The client was hesitating to sign, so I promised them a free 1-hour strategy call with our CEO to seal the deal. I figured he would be happy to help land such a big account!" (Positive: Sales drive/Thinking big. Negative: Committing executive time without permission.)
The Feedback Sandwich 🥪 Top Bun (Praise the Drive) "I really like your instinct here. You identified exactly what the client needed to get over the line, and you weren't afraid to use big leverage to close the deal. That shows you are thinking like a partner, not just a vendor." 🥩 The Meat (The Issue) "However, we cannot commit the CEO's time without checking with his executive assistant or me first. By promising that hour, you've created a hard obligation on his calendar that he might not be able to fulfill, which puts us in an awkward position if he has to cancel." 🥪 Bottom Bun (The Solution) "You have the right aggressive mindset, which I love. Next time, just shoot me a quick text before you make the promise. 9 times out of 10 we can probably make it happen, but we just need to clear the logistic
Provide Feedback Using the Sandwich Feedback technique
The Over-Achiever (Quantity vs. Quality): "I stayed up all weekend and wrote a 40-page report for the Board meeting so they would have absolutely every detail possible." (Positive: Hard work. Negative: Executives won't read 40 pages; needed a summary.)
Provide Feedback Using the Sandwich Feedback technique
The Interrupter (Enthusiasm vs. Etiquette): "I got so excited about the client's problem that I interrupted them three times with solutions before they finished explaining the issue." (Positive: Passion/Knowledge. Negative: Poor listening skills.)
Provide Feedback Using the Sandwich Feedback technique
3. The Midnight Grinder (Dedication vs. Boundaries): "I sent the team emails at 2:00 AM and 3:00 AM last night to prove I was on top of the project." (Positive: Dedication. Negative: Stressed out the team/Bad culture.)
Provide Feedback Using the Sandwich Feedback technique
The Casual Expert (Competence vs. Appearance): "I totally nailed the technical demo for the bank executives, even though I was wearing my hoodie and ripped jeans." (Positive: Technical skill. Negative: Unprofessional dress code.)
Provide Feedback Using the Sandwich Feedback technique
The Discount Closer (Sales vs. Margin): "I got the contract signed immediately! I just had to agree to waive the setup fee and give them a 20% discount to make it happen right now." (Positive: Closing the deal. Negative: Giving away too much profit.)
Provide Feedback Using the Sandwich Feedback technique
The Automation Fanatic "I set up a bot to automatically 'Like' every post our partners make on LinkedIn to support them. It accidentally 'Liked' a post about a a bad comment about my boss." (Positive: Efficiency/Supportive intent. Negative: Lack of oversight/.)
Provide Feedback Using the Sandwich Feedback technique
The Best Friend "I took the client out for a 3-hour lunch and we really bonded! We didn't actually get around to signing the contract, though." (Positive: Relationship building. Negative: Missing the business objective.)
Provide Feedback Using the Sandwich Feedback technique
The Oversharer "I was trying to be transparent and build trust with the team, so I told them exactly how much money the company has in the bank right now." (Positive: Transparency/Trust building. Negative: Poor judgment/Confidentiality breach.)
Provide Feedback Using the Sandwich Feedback technique
The Cleaner "I organized the shared Google Drive because it was a mess! I moved everyone's active project files into new folders without telling them, though." (Positive: Initiative/Organization. Negative: disrupting workflow/Poor change management.)
Provide Feedback Using the Sandwich Feedback technique
The Brand Ambassador "I was defending our company on Twitter against a troll! I might have used some 'colorful' language, but I shut them down." (Positive: Brand loyalty/Passion. Negative: Unprofessional conduct.)
Provide Feedback Using the Sandwich Feedback technique
The Party Planner (Culture vs. Budget): "The team looked stressed, so I ordered €200 worth of pizza and beer on the company card to boost morale! I know we don't have a budget for it, but they needed it." (Positive: Team culture/Leadership. Negative: Unauthorized spending.)
Provide Feedback Using the Sandwich Feedback technique
14.The Honest Broker (Integrity vs. Strategy): "The client asked if our software has any bugs. I wanted to be totally transparent, so I sent them a spreadsheet list of all 52 known issues we are working on." (Positive: Honesty/Integrity. Negative: Oversharing/Scaring off the client.)
Provide Feedback Using the Sandwich Feedback technique
The Re-brander (Initiative vs. Consistency): "I thought our blue logo looked a bit boring, so for my presentation, I changed it to bright orange to make it pop. It looked really cool!" (Positive: Creativity/Design eye. Negative: Brand violation.)
Provide Feedback Using the Sandwich Feedback technique
The Direct Fixer (Accuracy vs. Saving Face) "I noticed our partner from Tokyo made a small calculation error during the presentation, so I interrupted him immediately to point it out and correct the math. I wanted to make sure the data was accurate for everyone!" (Positive: Accuracy/Attention to detail. Negative: Causing public loss of face/Cultural insensitivity.)
Provide Feedback Using the Sandwich Feedback technique
The Efficient Guest (Task vs. Relationship) "The client in Dubai wanted to spend the first hour drinking tea and talking about our families, but I politely steered the conversation back to the contract every time. I just wanted to respect everyone's time and get the deal done!" (Positive: Focus on results/Time management. Negative: Ignoring relationship building/Rejecting hospitality.)
Thank you
#palabraclave
75%
de la información que procesamos nos llega a través de la vista
Presentación WOW
Presentación aburrida
Capta la atención de tu audiencia
Genera bostezos en tu audiencia
Favorece el aprendizaje
Comunica deforma concisa
Motiva a la audiencia
Sorprende atu audiencia
Diseña cómovisualizarlo
Planifica elcontenido
Texto + iconos
Genera experiencias con tu contenido
Tiene efecto WOW. Muy WOW.
Mide resultados y experimenta
Activa y sorprende a tu audiencia
Es ordenada, jerárquica y estructurada
Logra que tu público recuerde el mensaje
Una presentación genial…
Mejora la comunicación sobre cualquier tema
Hace 'match' con tu audiencia...
Y les hace formar parte del mensaje
02:30
Q&A
¡Muchas gracias!
tuemail@genially.com tupáginaweb.com
25%
Deja a tu audiencia con la boca abierta gracias a la interactividad.
75%
Puedes añadir texto, emojis, GIFs, vídeos, tablas y mucho más.
Inserta un vídeo genial para tu presentación y usa este espacio para describirlo. El contenido multimedia es esencial en una presentación, para dejar a todo el mundo con la boca abierta. Además, así sintetizarás el contenido y entretendrás a tu audiencia.