Can you handle a Motor Sainsbury's call?
Every call is different. Every customer is unique. This module will test how well you know the Sainsbury’s script and how confidently you can apply it. If you would like to hear audio, click the speaker Icon throughout this module.
Begin
How it works
• You’ll have 30 seconds to study parts of the Sainsbury’s script• You’ll then answer questions based on what you’ve seen • Get the answer right and you’ll earn a coin Stay focused, every coin counts.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 1
Well done!
You have earned your first coin.
Next
Question 1 Retry
Oops!
The correct answer is: Tell them the price but assume this means they have not received their documents so you follow the no docs flow. But don't worry you have earned a coin for trying.
Next
Question 2
Great work!
You have earned another coin.
Next
Question 2 Retry
So close!
The correct answer is: If the change is needed from the start date, update the NSQ to reflect this change and If the change is needed immediately update the LV= policy and ask the customer to contact Sainsbury's. You were close so have another coin.
Next
Part 2
You are on a roll get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 3
Amazing!
You have earned another coin.
Next
Question 3 Retry
Good effort!
Have another coin. The correct order was:
- Add ons (make sure to provide each price for each add on)
- PNCD - if included click 'i' and read word for word
- MLE - if included click 'i' and read word for word
- Guaranteed Hire Car - if included click 'i' and read word for word
- Breakdown cover - if included click 'i' and read word for word
Next
Question 4
Brilliant!
You have earned another coin.
Next
Question 4 Retry
Nice try!
Sainsbury's did not provide cover for Personal Accident cover, cover can be extended just make sure to click 'i' and read word for word when offering this.
Next
Question 5
Fill in the blanks with the correct answers to form this sentence.
Nicely done!
You have earned another coin.
Next
Question 5 Retry
Fill in the blanks with the correct answers to form this sentence.
Not quite!
I know you're probably kicking yourself there so have a coin to make your feel better. The correct answer was to protect our customers, it's important we also summarise which adds on are excluded.
Next
Part 3
We are nearly half way now so get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 6
Spot on!
You have earned another coin.
Next
Question 6 Retry
Oopsie!
In the event of a claim if a Sainsbury's customer chooses not use one of our recommended repairers they would have to pay an additional £200 excess on top of all the excesses previously mentioned. This excess applies to glass replacement, and not glass repairs. Have another coin on me.
Next
Question 7
Nailed it!
You have earned another coin.
Next
Question 7 Retry
Almost!
Policy changes can impact the price of optional extras and excesses. Always recheck and confirm with the customer to avoid errors. Have another coin as we are so close to the end now.
Next
Part 4
Only 3 questions left so get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 8
You're a pro!
You have earned another coin.
Next
Question 8 Retry
Oops, nearly!
I'll have to give you a coin for trying there, however the correct order is:
- Read any remaining terms and exclusions.
- Tick T&C box when done.
- Confirm Price.
- Ask for sale.
Next
Part 5
This is the last part of script you need to memorise now, 2 questions left.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 9
Awesome!
You have earned another coin.
Next
Question 9 Retry
Oh no!
You do need to make sure to still ask the marketing question and read the 14 day right to cancel and limited information. You have come this far though so have another coin.
Next
Question 10
Wow!
You have earned another coin.
Next
Question 10 Retry
Nice try!
We do still charge Sainsbury's customers interest if they do choose to pay monthly. I can't let you get this far though without earning your last coin. So here it is.
Next
Now for the fun part!
So you're a pro at handling Sainsbury's calls but the real question is, are ready to take a calculated risk? You’ve earned 10 coins for completing this module. Would you like to take on the Double or Quits challenge with a simple coin flip?
Don't take the risk
Take the risk
A smart choice!
You’ve decided to keep your 10 coins. Knowing when to take a risk and when not to is an important skill. By choosing consistency, you’ve secured the reward you earned for completing this module. Well done for making a considered decision.
Finish
Feeling Confident, Let's find out?
You have decided to take the challenge and risk your coins. One flip will decide the outcome. Go ahead when you’re ready and click on that coin.
Congratulations — great result!
The coin landed on the trophy 🏆 Your decision paid off and your 10 coins have doubled to 20. Well done for backing your knowledge and completing the challenge successfully. Preparation and confidence often lead to positive outcomes, just like in customer conversations.
Next
A Learning moment!
The coin landed on the skull 💀 Sometimes a calculated risk doesn’t deliver the result we hope for. Your coins reset to 0, but the learning and experience still count. In customer service, not every decision leads to the desired outcome, learning comes from every experience.
Next
Every call is a decison!
On Sainsbury’s calls, success comes from understanding the customer, following the correct process, and making confident decisions.Whether the outcome is a win or a learning moment, every call builds experience. Use your knowledge, follow the script, and approach each Sainsbury’s call with confidence. Thanks for completing this module, keep up the great work!
Disclaimer: This activity is for learning and engagement purposes only , no real gambling was involved.
End of module.
You can now close this window. If you had any issues with this module please email us at gitrainingsands@allianz2.co.uk
Can you handle a Motor Sainsbury's call?
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Transcript
Can you handle a Motor Sainsbury's call?
Every call is different. Every customer is unique. This module will test how well you know the Sainsbury’s script and how confidently you can apply it. If you would like to hear audio, click the speaker Icon throughout this module.
Begin
How it works
• You’ll have 30 seconds to study parts of the Sainsbury’s script• You’ll then answer questions based on what you’ve seen • Get the answer right and you’ll earn a coin Stay focused, every coin counts.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 1
Well done!
You have earned your first coin.
Next
Question 1 Retry
Oops!
The correct answer is: Tell them the price but assume this means they have not received their documents so you follow the no docs flow. But don't worry you have earned a coin for trying.
Next
Question 2
Great work!
You have earned another coin.
Next
Question 2 Retry
So close!
The correct answer is: If the change is needed from the start date, update the NSQ to reflect this change and If the change is needed immediately update the LV= policy and ask the customer to contact Sainsbury's. You were close so have another coin.
Next
Part 2
You are on a roll get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 3
Amazing!
You have earned another coin.
Next
Question 3 Retry
Good effort!
Have another coin. The correct order was:
Next
Question 4
Brilliant!
You have earned another coin.
Next
Question 4 Retry
Nice try!
Sainsbury's did not provide cover for Personal Accident cover, cover can be extended just make sure to click 'i' and read word for word when offering this.
Next
Question 5
Fill in the blanks with the correct answers to form this sentence.
Nicely done!
You have earned another coin.
Next
Question 5 Retry
Fill in the blanks with the correct answers to form this sentence.
Not quite!
I know you're probably kicking yourself there so have a coin to make your feel better. The correct answer was to protect our customers, it's important we also summarise which adds on are excluded.
Next
Part 3
We are nearly half way now so get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 6
Spot on!
You have earned another coin.
Next
Question 6 Retry
Oopsie!
In the event of a claim if a Sainsbury's customer chooses not use one of our recommended repairers they would have to pay an additional £200 excess on top of all the excesses previously mentioned. This excess applies to glass replacement, and not glass repairs. Have another coin on me.
Next
Question 7
Nailed it!
You have earned another coin.
Next
Question 7 Retry
Almost!
Policy changes can impact the price of optional extras and excesses. Always recheck and confirm with the customer to avoid errors. Have another coin as we are so close to the end now.
Next
Part 4
Only 3 questions left so get ready to memorise the next part of the script, questions will follow.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 8
You're a pro!
You have earned another coin.
Next
Question 8 Retry
Oops, nearly!
I'll have to give you a coin for trying there, however the correct order is:
Next
Part 5
This is the last part of script you need to memorise now, 2 questions left.
Let's go
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Time to focus and get ready! Your 30 seconds starts now...
Time's up! Let's see what you remember...
Go to my question
Replay this slide again
Question 9
Awesome!
You have earned another coin.
Next
Question 9 Retry
Oh no!
You do need to make sure to still ask the marketing question and read the 14 day right to cancel and limited information. You have come this far though so have another coin.
Next
Question 10
Wow!
You have earned another coin.
Next
Question 10 Retry
Nice try!
We do still charge Sainsbury's customers interest if they do choose to pay monthly. I can't let you get this far though without earning your last coin. So here it is.
Next
Now for the fun part!
So you're a pro at handling Sainsbury's calls but the real question is, are ready to take a calculated risk? You’ve earned 10 coins for completing this module. Would you like to take on the Double or Quits challenge with a simple coin flip?
Don't take the risk
Take the risk
A smart choice!
You’ve decided to keep your 10 coins. Knowing when to take a risk and when not to is an important skill. By choosing consistency, you’ve secured the reward you earned for completing this module. Well done for making a considered decision.
Finish
Feeling Confident, Let's find out?
You have decided to take the challenge and risk your coins. One flip will decide the outcome. Go ahead when you’re ready and click on that coin.
Congratulations — great result!
The coin landed on the trophy 🏆 Your decision paid off and your 10 coins have doubled to 20. Well done for backing your knowledge and completing the challenge successfully. Preparation and confidence often lead to positive outcomes, just like in customer conversations.
Next
A Learning moment!
The coin landed on the skull 💀 Sometimes a calculated risk doesn’t deliver the result we hope for. Your coins reset to 0, but the learning and experience still count. In customer service, not every decision leads to the desired outcome, learning comes from every experience.
Next
Every call is a decison!
On Sainsbury’s calls, success comes from understanding the customer, following the correct process, and making confident decisions.Whether the outcome is a win or a learning moment, every call builds experience. Use your knowledge, follow the script, and approach each Sainsbury’s call with confidence. Thanks for completing this module, keep up the great work!
Disclaimer: This activity is for learning and engagement purposes only , no real gambling was involved.
End of module.
You can now close this window. If you had any issues with this module please email us at gitrainingsands@allianz2.co.uk