CHOOSE BETWEEN TWO

CHOOSE BETWEEN TWO

Start

A customer has just entered your store, do you..

Give a quick verbal welcome

OR..

Continue with your task without acknowledging the customer

Continue with your task without acknowledging the customer

Without a verbal welcome, the customer may feel unsure whether you’ve noticed them or if help is available.

Continue

Give a quick verbal welcome

That's right! A quick verbal welcome like “Hi” or “Good morning / afternoon” lets the customer know you’ve noticed them and are ready to help.

Continue

A customer has just entered your store, do you..

Notice the customer arrive but don’t acknowledge them yet

OR..

Look up, smile, and make eye contact

Notice the customer arrive but don’t acknowledge them yet

Being aware of the customer isn’t enough on its own. Without acknowledgement, they may feel unsure whether help is available.

Continue

Look up, smile, and make eye contact

That's right! Eye contact and a smile are simple ways to show the customer you’ve noticed them and are ready to help.

Continue

A customer has just entered your store, do you..

Acknowledge the customer with a small nod

OR..

Wait to see if the customer approaches you first

Wait to see if the customer approaches you first

Waiting for the customer to approach you can mean the opportunity to put them at ease is missed.

Continue

Acknowledge the customer with a small nod

That's right! Even a small gesture, like a nod, shows the customer you’re aware of them.

Continue

Well done! You can now continue the rest of the course, or you can click below to try the quiz again!

Replay!