Customer Success Manager (French)

Who we are

We're a team of people working in a creative and fun environment. We want to reach everyone and help them create communication experiences that thrill. To do so, we've developed a powerful tool for creating stunning, interactive content: Genially

We are looking for:

Customer Success Manager (French)

About the role

Responsibilities

We are looking for an experienced professional to join the Customer Success team and provide outstanding support to our clients in the francophone market. If you are proactive, passionate about helping clients use products to their full potential, and are looking to work in an exciting startup environment, we want to hear from you!

Requirements

What we offer

Ready to apply?

Send us your CV at rrhh@genially.com

Requirements

• 3+ years of experience working in relevant roles within the EdTech sector or SaaS products.
• Ability to relate genuinely to our users’ needs and provide support, using optimal problem-solving methodologies.
• Experience onboarding and managing clients with changing needs and requests from multiple channels.
• Familiarity with Instructional Design concepts and tools, and experience applying them within a corporate setting.
• You embrace and enjoy big challenges and experimenting with new ideas in an innovative startup environment.
• Strong communication skills, both written and verbal.
• You have the “Genially spirit”: That means being proactive, results-oriented and a team-player.
• Previous experience using tools such as Pipedrive, Freshworks, Airtable and Cloudtalk.
• Comfortable working remotely across different time zones.
• Native French speaker. Advanced Spanish.
• 100% remote position. Candidates must be based in Spain.

Responsibilities

• Guide Genially’s HTC clients throughout the post-sales lifecycle, ensuring full adoption, providing value, and acting as their trusted advisor.
• Design and conduct product training and demos to ensure users complete the established journey. Apply Instructional Design concepts to provide continuous learning for new and experienced users.
• Identify opportunities to increase growth and within existing accounts.

• Achieve objectives renewals, upsells, and NPS, effectively increasing LTV.
• Actively contribute to maintaining customer satisfaction by identifying pain-points and opportunities, suggesting solutions and executing targeted actions.

• Maintaining the CRM up to date and running status reports.

• Stay up to date with market and sector needs, adapting the product and service to changing expectations.

What we offer

• Full-time, permanent contract (40 hours/week)
• 100% remote (must be based in Spain)
• Fixed yearly salary + bonus
• Remote work monthly stipend
• Flexible schedule
• Yearly training budget
• 23 vacation days + 1 day for your Birthday!
• "Impact Day": 1 day per year for volunteering
• Flexible local and regional holidays
• Reduced hours during Summer, Holy Week and Christmas
• Optional: Health insurance, day care & restaurant vouchers
• Diverse and international team