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Corporate Card & Transaction Issues
I Can’t Access My HSBC Corporate Card Details
What this means:You may not yet have access to the HSBC Corporate Cards mobile app, or your access is limited. What to check:
Ensure you have access to the HSBC Corporate Cards mobile app to view:
- Your PIN number
- Available spend
- Credit limit
If the mobile app is unavailable:
- You can view this information in HSBC MiVision
- Additional guidance can be found in the HSBC support resources
I’ve Lost My Credit Card Activation Code
What this means:
The activation code is normally included with your physical card, but it can be reissued.
What to do:
Contact HSBC customer services using the phone number on the back of your credit card
Request a replacement activation code
⚠️ Activation codes cannot be regenerated through Zoho Expense.
My Credit Card Has Been Blocked
What this means:
HSBC may automatically block cards for security reasons.
Common reasons:
Only contactless payments have been used since the card was issued
The PIN has been entered incorrectly multiple times
How to unblock your card:
Insert your card into an ATM at any bank and select Pin Services
Complete a transaction using your PIN
⚠️ Shop-based ATMs (e.g. inside stores) cannot unblock a card.
Only full bank ATMs can reset the PIN block for GBP cards.
My Card Transaction Is Missing in Zoho Expense
What this means:
The transaction exists, but it may not have synced into Zoho Expense yet.
What to do now:
Log in to your HSBC account and confirm the transaction is visible there.
If the transaction appears in HSBC but not in Zoho Expense, the corporate card feed may be temporarily unavailable.
Allow some time for the feed to sync (this can take up to 24 hours).
If the issue persists:
Notify both support teams:
📧 support@eu.zohoexpense.com
📧 expensesadmin@ishidaeurope.com
I Don’t Know My Credit Card PIN
What this means:
PIN retrieval options depend on your mobile location.
Important notes:
PIN retrieval via SMS or the mobile app is only available to UK-based mobile users
If this is not available to you, you must contact HSBC directly
What to do:
Call HSBC customer services
Request the PIN to be sent:
Directly to you, or
To the Woodgate office, where it can be forwarded
Corporate Card & Transaction Issues
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Transcript
Click on the icons to learn more
Corporate Card & Transaction Issues
I Can’t Access My HSBC Corporate Card Details
What this means:You may not yet have access to the HSBC Corporate Cards mobile app, or your access is limited. What to check: Ensure you have access to the HSBC Corporate Cards mobile app to view:
- Your PIN number
- Available spend
- Credit limit
If the mobile app is unavailable:I’ve Lost My Credit Card Activation Code
What this means: The activation code is normally included with your physical card, but it can be reissued. What to do: Contact HSBC customer services using the phone number on the back of your credit card Request a replacement activation code ⚠️ Activation codes cannot be regenerated through Zoho Expense.
My Credit Card Has Been Blocked
What this means: HSBC may automatically block cards for security reasons. Common reasons: Only contactless payments have been used since the card was issued The PIN has been entered incorrectly multiple times How to unblock your card: Insert your card into an ATM at any bank and select Pin Services Complete a transaction using your PIN ⚠️ Shop-based ATMs (e.g. inside stores) cannot unblock a card. Only full bank ATMs can reset the PIN block for GBP cards.
My Card Transaction Is Missing in Zoho Expense
What this means: The transaction exists, but it may not have synced into Zoho Expense yet. What to do now: Log in to your HSBC account and confirm the transaction is visible there. If the transaction appears in HSBC but not in Zoho Expense, the corporate card feed may be temporarily unavailable. Allow some time for the feed to sync (this can take up to 24 hours). If the issue persists: Notify both support teams: 📧 support@eu.zohoexpense.com 📧 expensesadmin@ishidaeurope.com
I Don’t Know My Credit Card PIN
What this means: PIN retrieval options depend on your mobile location. Important notes: PIN retrieval via SMS or the mobile app is only available to UK-based mobile users If this is not available to you, you must contact HSBC directly What to do: Call HSBC customer services Request the PIN to be sent: Directly to you, or To the Woodgate office, where it can be forwarded