Making business phone calls
Faire de la publicité, négocier et gérer des appels téléphoniques commerciaux
Index
Séance 1 – Making a professional phone call
Séance 2 - Advertising a product / service on the phone
3 · Section breakContextualize your topic
Séance 1 – Making a professional phone call
Objectif : comprendre la structure d’un appel téléphonique professionnel et se présenter
Why are phone calls difficult? Do you prefer emails or phone calls? Why?
Phone calls are difficult because it's stressful. Because I like to speak with people (I'm sociable). Problems of misunderstanding : there can be problems of quality. Sometimes you dont know what to say and have no time to think. People can be rude.
I prefer emails because we have time to double check I prefer phone calls because it takes less time. It's faster We have more time to think of the right word.
Comprehension
What's the name of the companies ?The name of the companies are ABC corporation and XYZ corporation.Who called ? Ken Jones called What's her name ? Her name is Emily Why did he call ? He called to talk to Mr Smith
Comprehension
Ecrivez en français ce que vous avez compris
So, how to :
- Introduce yourself - Explain the reason of your phonecall
How would you translate those sentences ?
“Good morning, this is … speaking.” “I’m calling about…” “I work for…” “Could I speak to…?”
Vocabulary
“Good morning, this is … speaking.” : Bonjour, ... à l'appareil “I’m calling about…” : Le but de mon appel est de ... “I work for…” : Je travaille pour ... “Could I speak to…?” : Pourrais-je m'adresser à ...
Les modauxpolitesse
Can
Les modauxpolitesse
CAN, c'est poli mais assez direct Utilisé à l’oral, entre personnes qui se connaissent. Structure : Can + sujet + verbe (base verbale) ? Exemples : Can I sit here? (Puis-je m’asseoir ici ?) Can you help me, please? (Peux-tu m’aider ?) ⚠️ Correct, mais pas très formel.
Could
Les modauxpolitesse
Plus poli que "can" Très utilisé pour les demandes polies. Structure : Could + sujet + verbe ? Exemples : Could you repeat, please?(Pourriez-vous répéter ?) Could I open the window?(Pourrais-je ouvrir la fenêtre ?) Pour les études, au travail, avec un inconnu
May
Les modauxpolitesse
Très poli, pour demander la permission. Structure : May + sujet + verbe ? Exemples : May I come in?(Puis-je entrer ?) May I ask a question?(Puis-je poser une question ?) Souvent utilisé dans un contexte professionnel
Would
Les modauxpolitesse
Très poli et respectueux Utilisé pour faire une demande très douce. Structure : Would + sujet + verbe ? Exemples : Would you like some help?(Voudriez-vous de l’aide ?) Would you mind closing the door?(Est-ce que cela vous dérangerait de fermer la porte ?) Comme si on était gêné de demander ... Politesse ultime
kahoot
Si besoin, on oublie pas les mots de politesse :
Les modauxpolitesse
Please, thank you, your welcome
Exercice :
Remets les mots dans l’ordreFais des phrases polies. you / help / could / me / please open / I / may / the / window mind / would / you / waiting repeat / can / you / please
Could you help me, please? May I open the window? Would you mind waiting? Can you repeat, please?
Exercice :
Rends les phrases plus polies Réécris les phrases pour qu’elles soient plus polies. Open the door. Help me. I want to ask a question. Give me a pen.
Could you open the door, please? Could you help me, please? May I ask a question? Could I have a pen, please?
Complétez ce dialogue
Receptionist:Good morning, GreenTech Solutions. How can I (1) …………… you? Caller: Good morning. This is Mark Taylor (2) ……………. Hello Mr Taylor. How can I help you? I’m (3) …………… from Bright Office Supplies. What are you calling (4) ……………, sir? I’m calling (5) …………… your new eco-friendly products. Certainly. Would you like to (6) …………… to the sales manager? Yes, please. I (7) …………… for Bright Office Supplies.
speak
about
help
work
speaking
calling
about
Séance 2 – Advertising a product / service on the phone
Objectif : faire une offre commerciale et convaincre✔️ Accueillir un client ✔️ Présenter un produit / un service ✔️ Faire une offre ✔️ Mettre en valeur les avantages ✔️ Convaincre (prix, qualité, utilité) ✔️ Rester poli et professionnel
Discussion
Sales assistant: Good morning. Welcome to the shop. How can I help you?Customer: Hello. I am looking for a new product. Sales assistant: Of course. Could you tell me what you need? Customer: I need something simple and efficient. Sales assistant: I see. I can offer you this product. It is easy to use, modern and very good quality. Customer: Is it expensive? Sales assistant: No, it’s very affordable. We also have a special offer today. Customer: Really? Sales assistant: Yes. I could offer you a 10% discount, and free delivery. Customer: That sounds interesting. Sales assistant: This product is better than the old model and cheaper than other products. It is also very useful, because it saves time. Customer: Would you recommend it? Sales assistant: Yes, of course. Would you like to try it? Customer: Yes, please. Sales assistant: Perfect. Would you like to buy it today? Customer: Yes. Thank you very much.
Quelle phrase pour dire l'offre ?
Sales assistant: Good morning. Welcome to the shop. How can I help you?Customer: Hello. I am looking for a new product. Sales assistant: Of course. Could you tell me what you need? Customer: I need something simple and efficient. Sales assistant: I see. I can offer you this product. It is easy to use, modern and very good quality. Customer: Is it expensive? Sales assistant: No, it’s very affordable. We also have a special offer today. Customer: Really? Sales assistant: Yes. I could offer you a 10% discount, and free delivery. Customer: That sounds interesting. Sales assistant: This product is better than the old model and cheaper than other products. It is also very useful, because it saves time. Customer: Would you recommend it? Sales assistant: Yes, of course. Would you like to try it? Customer: Yes, please. Sales assistant: Perfect. Would you like to buy it today? Customer: Yes. Thank you very much.
Formules directes We are offering a special deal today. We have a special offer for your company. I would like to offer you our new product. We are currently offering a discount. Formules plus professionnelles / polies Would you be interested in our new offer? We would like to offer you a special price. I’m calling to offer you our new service. May I present our new product to you?
‘Including quotes always strengthens our presentation. Breakthe monotony.’
Faire une offre commerciale :
We offer you… I can offer you… This product includes… We have a special offer. Etttt en bonus, le lien avec les modaux que nous avons vu précédemment I can offer you a discount. We could add this option for free.
Séance 3 – Ordering and negotiating by phone
Révisions :Chiffres, prix, quantités
Point Comparatif
Making business phone calls
Antoine Toussaint
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Transcript
Making business phone calls
Faire de la publicité, négocier et gérer des appels téléphoniques commerciaux
Index
Séance 1 – Making a professional phone call
Séance 2 - Advertising a product / service on the phone
3 · Section breakContextualize your topic
Séance 1 – Making a professional phone call
Objectif : comprendre la structure d’un appel téléphonique professionnel et se présenter
Why are phone calls difficult? Do you prefer emails or phone calls? Why?
Phone calls are difficult because it's stressful. Because I like to speak with people (I'm sociable). Problems of misunderstanding : there can be problems of quality. Sometimes you dont know what to say and have no time to think. People can be rude.
I prefer emails because we have time to double check I prefer phone calls because it takes less time. It's faster We have more time to think of the right word.
Comprehension
What's the name of the companies ?The name of the companies are ABC corporation and XYZ corporation.Who called ? Ken Jones called What's her name ? Her name is Emily Why did he call ? He called to talk to Mr Smith
Comprehension
Ecrivez en français ce que vous avez compris
So, how to :
- Introduce yourself - Explain the reason of your phonecall
How would you translate those sentences ?
“Good morning, this is … speaking.” “I’m calling about…” “I work for…” “Could I speak to…?”
Vocabulary
“Good morning, this is … speaking.” : Bonjour, ... à l'appareil “I’m calling about…” : Le but de mon appel est de ... “I work for…” : Je travaille pour ... “Could I speak to…?” : Pourrais-je m'adresser à ...
Les modauxpolitesse
Can
Les modauxpolitesse
CAN, c'est poli mais assez direct Utilisé à l’oral, entre personnes qui se connaissent. Structure : Can + sujet + verbe (base verbale) ? Exemples : Can I sit here? (Puis-je m’asseoir ici ?) Can you help me, please? (Peux-tu m’aider ?) ⚠️ Correct, mais pas très formel.
Could
Les modauxpolitesse
Plus poli que "can" Très utilisé pour les demandes polies. Structure : Could + sujet + verbe ? Exemples : Could you repeat, please?(Pourriez-vous répéter ?) Could I open the window?(Pourrais-je ouvrir la fenêtre ?) Pour les études, au travail, avec un inconnu
May
Les modauxpolitesse
Très poli, pour demander la permission. Structure : May + sujet + verbe ? Exemples : May I come in?(Puis-je entrer ?) May I ask a question?(Puis-je poser une question ?) Souvent utilisé dans un contexte professionnel
Would
Les modauxpolitesse
Très poli et respectueux Utilisé pour faire une demande très douce. Structure : Would + sujet + verbe ? Exemples : Would you like some help?(Voudriez-vous de l’aide ?) Would you mind closing the door?(Est-ce que cela vous dérangerait de fermer la porte ?) Comme si on était gêné de demander ... Politesse ultime
kahoot
Si besoin, on oublie pas les mots de politesse :
Les modauxpolitesse
Please, thank you, your welcome
Exercice :
Remets les mots dans l’ordreFais des phrases polies. you / help / could / me / please open / I / may / the / window mind / would / you / waiting repeat / can / you / please
Could you help me, please? May I open the window? Would you mind waiting? Can you repeat, please?
Exercice :
Rends les phrases plus polies Réécris les phrases pour qu’elles soient plus polies. Open the door. Help me. I want to ask a question. Give me a pen.
Could you open the door, please? Could you help me, please? May I ask a question? Could I have a pen, please?
Complétez ce dialogue
Receptionist:Good morning, GreenTech Solutions. How can I (1) …………… you? Caller: Good morning. This is Mark Taylor (2) ……………. Hello Mr Taylor. How can I help you? I’m (3) …………… from Bright Office Supplies. What are you calling (4) ……………, sir? I’m calling (5) …………… your new eco-friendly products. Certainly. Would you like to (6) …………… to the sales manager? Yes, please. I (7) …………… for Bright Office Supplies.
speak
about
help
work
speaking
calling
about
Séance 2 – Advertising a product / service on the phone
Objectif : faire une offre commerciale et convaincre✔️ Accueillir un client ✔️ Présenter un produit / un service ✔️ Faire une offre ✔️ Mettre en valeur les avantages ✔️ Convaincre (prix, qualité, utilité) ✔️ Rester poli et professionnel
Discussion
Sales assistant: Good morning. Welcome to the shop. How can I help you?Customer: Hello. I am looking for a new product. Sales assistant: Of course. Could you tell me what you need? Customer: I need something simple and efficient. Sales assistant: I see. I can offer you this product. It is easy to use, modern and very good quality. Customer: Is it expensive? Sales assistant: No, it’s very affordable. We also have a special offer today. Customer: Really? Sales assistant: Yes. I could offer you a 10% discount, and free delivery. Customer: That sounds interesting. Sales assistant: This product is better than the old model and cheaper than other products. It is also very useful, because it saves time. Customer: Would you recommend it? Sales assistant: Yes, of course. Would you like to try it? Customer: Yes, please. Sales assistant: Perfect. Would you like to buy it today? Customer: Yes. Thank you very much.
Quelle phrase pour dire l'offre ?
Sales assistant: Good morning. Welcome to the shop. How can I help you?Customer: Hello. I am looking for a new product. Sales assistant: Of course. Could you tell me what you need? Customer: I need something simple and efficient. Sales assistant: I see. I can offer you this product. It is easy to use, modern and very good quality. Customer: Is it expensive? Sales assistant: No, it’s very affordable. We also have a special offer today. Customer: Really? Sales assistant: Yes. I could offer you a 10% discount, and free delivery. Customer: That sounds interesting. Sales assistant: This product is better than the old model and cheaper than other products. It is also very useful, because it saves time. Customer: Would you recommend it? Sales assistant: Yes, of course. Would you like to try it? Customer: Yes, please. Sales assistant: Perfect. Would you like to buy it today? Customer: Yes. Thank you very much.
Formules directes We are offering a special deal today. We have a special offer for your company. I would like to offer you our new product. We are currently offering a discount. Formules plus professionnelles / polies Would you be interested in our new offer? We would like to offer you a special price. I’m calling to offer you our new service. May I present our new product to you?
‘Including quotes always strengthens our presentation. Breakthe monotony.’
Faire une offre commerciale :
We offer you… I can offer you… This product includes… We have a special offer. Etttt en bonus, le lien avec les modaux que nous avons vu précédemment I can offer you a discount. We could add this option for free.
Séance 3 – Ordering and negotiating by phone
Révisions :Chiffres, prix, quantités
Point Comparatif