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Face au client : es-tu prêt ?

Julie Zelmati

Created on January 19, 2026

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Transcript

Face au client : es-tu prêt ?

Dans la peau d’un pro : immersion en relation client

ACTIVITÉ 1 : Brise glace (15-20 min)

Consignes : À partir des situations suivantes, indiquer s'il s'agit d'une situation implicant le vendeur, le client ou bien les deux.

WRONG ANSWER

RIGHTANSWER

C'EST PARTI!

Situation 1 :

Dire bonjour en entrant dans le magasin

VENDEUR

LES 2

CLIENT

QUESTION 01 OF 05

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh?

WRONG ANSWER

RIGHTANSWER

WRONGANSWER

QUESTION 01 OF 05

RIGHT!

NEXT QUESTION

QUESTION 02 OF 05

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh?

RIGHTANSWER

WRONGANSWER

WRONGANSWER

QUESTION 02 OF 05

RIGHT!

NEXT QUESTION

QUESTION 03 OF 05

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh?

RIGHTANSWER

WRONGANSWER

WRONGANSWER

QUESTION 03 OF 05

RIGHT!

NEXT QUESTION

QUESTION 04 OF 05

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh?

WRONGANSWER

RIGHTANSWER

WRONGANSWER

QUESTION 04 OF 05

RIGHT!

NEXT QUESTION

QUESTION 05 OF 05

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh?

WRONGANSWER

WRONGANSWER

RIGHTANSWER

QUESTION 05 OF 05

RIGHT!

See results

RESULTS

CONGRATULATIONS!

0 CORRECT

1-2 CORRECT

3-4 CORRECT

5 CORRECT

OH NO!

TRY AGAIN

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0 CORRECT ANSWERS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

1-2 CORRECT ANSWERS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

3-4 CORRECT ANSWERS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

5 CORRECT ANSWERS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.