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NDRC 1 Séance 2 - Fin

Riann Mnr

Created on January 16, 2026

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Transcript

Relation client à distance

🎯 BTS NDRC 1re année Séance 2 - La relation client à distance : enjeux, canaux et adaptation du discours

Go!

Question 1/7

Objectif du contact

Question 2/7

Différence face-à-face / distance

Question 3/7

Attention & surcharge

Question 4/7

Choix du canal

Question 5/7

Mail professionnel

Question 6/7

Réseaux sociaux

Question 7/7

Méthode AIDA

🎉

Merci !

Séance 2 - La relation client à distance : enjeux, canaux et adaptation du discours