Customer Service escape game
Beneficial Ownership Contact Center
start
Just in time… or almost
It's a beautiful day at work, you're feeling amazing, and the excitement couldn't be greater. You're about to sign-in, but as you get into Teams, you notice something strange and out of the ordinary, and everything is silent… No one is online! You check your cellphone - nothing. You log into Outlook, and something seems to be waiting for you, as if it had something important to reveal...
Look at the laptop
ONE MOMENT!
Before starting, you need to review the Customer Service policies and procedures, so you can overcome the challenges without any issues. Where could it be...?
SEARCH
Customer Service
continue
Customer Service
BOCC customer service
Ticket 456
Ticket 901
Meeting
Ticket 123
Ticket 789
Complete each ticket to collect the numbers of the code and gain access to the Meeting.
Customer Service
Facts
- Customer's can present a variety of different emotions. - Multiple factors with Customer Service fall under Emotional Intelligence (EI). - Emotional Intelligence is able to understand others' emotions, emphathize with those emotions, and respond to them properly. - The Three Pillars of Emotional Intelligence include self-awareness, self-regulation, and empathy. - You rely on different behaviors when interacting with Customers, like building a rapport, quick thinking, and effective communication. - The perfect phone greeting (according to company policy) is extremely beneficial when speaking with a Customer. - Keep the call as short as possible to provide fast and efficient answers for the Customer's issue. - Listen without interruption to show the Customer respect. - Redirect the conversation if and when the Customer shares "too" much information. - Speak slowly, which makes it easier for the Customer to hear and understand you. - Personalize the interaction. - Smiling when speaking can be heard. - Positive language allows you to show confidence in your communication and is far more likely to appease and satisfy the Customer. - Consistency is key. - It is important to understand the motivation that is driving the behavior from the Customer.
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 123
Answer the questions correctly and get the first digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
question 2/3
Customer Service
Question 3/3
Customer Service
First number
Congratulations! Here is the first number of the code for the Meeting Room:
return to the map
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 456
Answer the questions correctly and get the second digit you need to enter the Meeting.
PLAY!
Customer Service
question 1/3
Customer Service
Question 2/3
Customer Service
question 1/3
Customer Service
SECOND number
Congratulations! Here is the second number of the code for the Meeting Room:
return to the map
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 789
Answer the questions correctly and get the third digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
question 2/3
Customer Service
Question 3/3
Customer Service
THIRD number
Congratulations! Here is the third number of the code for the Meeting:
return to the map
Customer Service
Ticket 901
Answer the questions correctly and get the fourth digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
Question 2/3
Customer Service
Question 3/3
Customer Service
FOURTH number
Congratulations! Here is the fourth number of the code for the Meeting:
return to the map
What is the password?
Obtained digits
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Use these icons to restart the game or go to the office map. They will accompany you on your adventure.
GAME MENU
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Remember it, and if your memory fails, write it down!
welcome, Agent
Oops! It seems that you've arrived late… 😬 We have a super important meeting in Zoom today. Hope you remember the password to get in. You don't?! OK - Explore some tickets to find the password. But hurry, the meeting is about to start! 🚀
continue
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Customer Service Escape Room
Rio Putra
Created on January 14, 2026
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Transcript
Customer Service escape game
Beneficial Ownership Contact Center
start
Just in time… or almost
It's a beautiful day at work, you're feeling amazing, and the excitement couldn't be greater. You're about to sign-in, but as you get into Teams, you notice something strange and out of the ordinary, and everything is silent… No one is online! You check your cellphone - nothing. You log into Outlook, and something seems to be waiting for you, as if it had something important to reveal...
Look at the laptop
ONE MOMENT!
Before starting, you need to review the Customer Service policies and procedures, so you can overcome the challenges without any issues. Where could it be...?
SEARCH
Customer Service
continue
Customer Service
BOCC customer service
Ticket 456
Ticket 901
Meeting
Ticket 123
Ticket 789
Complete each ticket to collect the numbers of the code and gain access to the Meeting.
Customer Service
Facts
- Customer's can present a variety of different emotions. - Multiple factors with Customer Service fall under Emotional Intelligence (EI). - Emotional Intelligence is able to understand others' emotions, emphathize with those emotions, and respond to them properly. - The Three Pillars of Emotional Intelligence include self-awareness, self-regulation, and empathy. - You rely on different behaviors when interacting with Customers, like building a rapport, quick thinking, and effective communication. - The perfect phone greeting (according to company policy) is extremely beneficial when speaking with a Customer. - Keep the call as short as possible to provide fast and efficient answers for the Customer's issue. - Listen without interruption to show the Customer respect. - Redirect the conversation if and when the Customer shares "too" much information. - Speak slowly, which makes it easier for the Customer to hear and understand you. - Personalize the interaction. - Smiling when speaking can be heard. - Positive language allows you to show confidence in your communication and is far more likely to appease and satisfy the Customer. - Consistency is key. - It is important to understand the motivation that is driving the behavior from the Customer.
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 123
Answer the questions correctly and get the first digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
question 2/3
Customer Service
Question 3/3
Customer Service
First number
Congratulations! Here is the first number of the code for the Meeting Room:
return to the map
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 456
Answer the questions correctly and get the second digit you need to enter the Meeting.
PLAY!
Customer Service
question 1/3
Customer Service
Question 2/3
Customer Service
question 1/3
Customer Service
SECOND number
Congratulations! Here is the second number of the code for the Meeting Room:
return to the map
Customer Service
Remember that you can access the documentation whenever you need it!
Ticket 789
Answer the questions correctly and get the third digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
question 2/3
Customer Service
Question 3/3
Customer Service
THIRD number
Congratulations! Here is the third number of the code for the Meeting:
return to the map
Customer Service
Ticket 901
Answer the questions correctly and get the fourth digit you need to enter the Meeting.
PLAY!
Customer Service
Question 1/3
Customer Service
Question 2/3
Customer Service
Question 3/3
Customer Service
FOURTH number
Congratulations! Here is the fourth number of the code for the Meeting:
return to the map
What is the password?
Obtained digits
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Use these icons to restart the game or go to the office map. They will accompany you on your adventure.
GAME MENU
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Remember it, and if your memory fails, write it down!
welcome, Agent
Oops! It seems that you've arrived late… 😬 We have a super important meeting in Zoom today. Hope you remember the password to get in. You don't?! OK - Explore some tickets to find the password. But hurry, the meeting is about to start! 🚀
continue
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
Here you can find key information about our company to help you complete the challenges 😊 But first, you need to find it!
documentation
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
RETURN
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit
EXIT
Are you sure you want to exit? If you exit, you will lose your progress
BACK
exit