Support

What appropriate support looks like

During probation, support may include (flip the cards to find out more):

Targeted training or shadowing helps new starters understand how the role is done in practice. It should focus on the skills and tasks required to meet the standards of the role, not general reassurance.

Regular check-ins create opportunities to review progress, give feedback and adjust support early. These should be purposeful conversations, not informal catch-ups that avoid difficult points.

Clarifying priorities or processes removes uncertainty and helps employees focus on what matters most. This includes explaining how work should be approached, sequenced or completed.

Constructive feedback should be specific, timely and focused on improvement. Clear feedback helps employees understand where they are falling short and what needs to change to meet expectations.

Constructive feedback on what needs to improve

Role-specific training or shadowing

Clarification of priorities or processes

Regular check-ins to review progress

If expectations are unclear or concerns are not raised, probation becomes meaningless.