Tourist Guide, Information & Assistance
role-plays
Travel Agencies
TYPES OF HOLIDAYS means of transport accommodation
pick up a role-play
10
12
11
student b
student a
You would like to spend five days in a spa. Go to a travel agency and ask for some information.
You work in a travel agency. A person comes to you to ask for some information.
(Role play no.1)
student b
student a
You need a weekend break. Go to a travel agency. You want to go to the seaside. You are not sure about the means of transport.
You are a travel agent. A customer comes to you asking for some advice. Give some information about different destinations according to the customer's needs. Offer him/her a hotel voucher with special rates for hotels (€75 per day in a double room) and also give some information about coaches, trains, flights and car hiring.
(Role play no.2)
student b
student a
You are a customer. You go to a travel agency to ask for some information about flights to Australia for next weekend. You want to leave Madrid at 6pm next Friday. You cannot do it before because you have an important meeting at 2pm.
You are a travel agent. A customer wants some information about flights to Australia. You have the following information:
- Departure times: Friday at 3pm Saturday at 10 am
- Airline: British Airways (BA)
(Role play no.4)
student b
student a
You are a customer. You want to hire a car when arriving in London at Heathrow Airport.
You'll be paying by VISA. Ask for insurance.
You are a travel agent. A customer wants to hire a car. You have the following information:
- Price: £90 per day
- Unlimited mileage
- Insurance included
- VAT excluded
Ask for method of payment.
(Role play no.5)
student b
student a
You are getting married. You are not sure about where to go on your honeymoon either to Disneyland Paris or Thailand. Go to a travel agency and ask for some advice.
You work in a travel agency. A person comes to you asking for some information about Thailand and Disneyland Paris. Give some advice and information about prices, advantages and disadvantages.
(Role play no.6)
student b
student a
You and your partner want to reserve a room in a hotel in New York, in the centre of Manhattan, for a week.
You work in a travel agency. Somebody comes to you because he/she wants to reserve a room in a hotel. Ask about the type of room, number of people and number of days. Rates (per day)
- Single room: $50
- Double room: $70
- Twin room: $80
- Suite: $100
(Role play no.7)
student b
student a
You want to go to a safari in Africa. You are not sure about what countries to visit. Ask about availability in the summer.
You work in a travel agency. Give some information about different places in Africa according to the questions the customer asks.
(Role play no.8)
student b
student a
You want to go on a Mediterranean cruise on your honeymoon next September.
- Departure from Madrid
- Length of stay: 2 weeks
You work in a travel agency. Somebody asks you some information about cruises. Include in your information places to visit, type of accommodation, cabins, entertainment and services included and excluded.
(Role play no.9)
student b
student a
You are in Madrid and want to go to Seville for the weekend. Go to a travel agency to book or buy a return ticket.
You work in a travel agency. A person comes to you to reserve a ticket to go somewhere. Give some information about fares of different means of transport.
(Role play no.10)
student b
student a
You go to a travel agency because you want to book a package holiday. You want to practise diving.
You work in a travel agency. Someone comes to you to reserve a holiday. Give some information.
(Role play no.11)
student b
student a
You work at a travel agency which specialises in flights to the USA. You have just found out that the British Airways flight to New York at 9.30 am next Thursday has been cancelled because of a strike by pilots. There are still a few seats available to New York on the same day on American Airways, which leaves at 6.30 am. The return fare including taxes is £499. All other flights to New York on that day are fully booked.
You are planning to go on holiday for two weeks. You telephoned a travel agency yesterday and reserved a seat on the British Airways flight to New York next Saturday. The flight departs at 9.30am and you were told that the return fare is £459 including taxes. You are now going to the travel agency to pay for your flight.
(Role play no.12)
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Transcript
Tourist Guide, Information & Assistance
role-plays
Travel Agencies
TYPES OF HOLIDAYS means of transport accommodation
pick up a role-play
10
12
11
student b
student a
You would like to spend five days in a spa. Go to a travel agency and ask for some information.
You work in a travel agency. A person comes to you to ask for some information.
(Role play no.1)
student b
student a
You need a weekend break. Go to a travel agency. You want to go to the seaside. You are not sure about the means of transport.
You are a travel agent. A customer comes to you asking for some advice. Give some information about different destinations according to the customer's needs. Offer him/her a hotel voucher with special rates for hotels (€75 per day in a double room) and also give some information about coaches, trains, flights and car hiring.
(Role play no.2)
student b
student a
You are a customer. You go to a travel agency to ask for some information about flights to Australia for next weekend. You want to leave Madrid at 6pm next Friday. You cannot do it before because you have an important meeting at 2pm.
You are a travel agent. A customer wants some information about flights to Australia. You have the following information:
(Role play no.4)
student b
student a
You are a customer. You want to hire a car when arriving in London at Heathrow Airport.
- Five days
- Class B
You'll be paying by VISA. Ask for insurance.You are a travel agent. A customer wants to hire a car. You have the following information:
- Price: £90 per day
- Unlimited mileage
- Insurance included
- VAT excluded
Ask for method of payment.(Role play no.5)
student b
student a
You are getting married. You are not sure about where to go on your honeymoon either to Disneyland Paris or Thailand. Go to a travel agency and ask for some advice.
You work in a travel agency. A person comes to you asking for some information about Thailand and Disneyland Paris. Give some advice and information about prices, advantages and disadvantages.
(Role play no.6)
student b
student a
You and your partner want to reserve a room in a hotel in New York, in the centre of Manhattan, for a week.
You work in a travel agency. Somebody comes to you because he/she wants to reserve a room in a hotel. Ask about the type of room, number of people and number of days. Rates (per day)
(Role play no.7)
student b
student a
You want to go to a safari in Africa. You are not sure about what countries to visit. Ask about availability in the summer.
You work in a travel agency. Give some information about different places in Africa according to the questions the customer asks.
(Role play no.8)
student b
student a
You want to go on a Mediterranean cruise on your honeymoon next September.
You work in a travel agency. Somebody asks you some information about cruises. Include in your information places to visit, type of accommodation, cabins, entertainment and services included and excluded.
(Role play no.9)
student b
student a
You are in Madrid and want to go to Seville for the weekend. Go to a travel agency to book or buy a return ticket.
You work in a travel agency. A person comes to you to reserve a ticket to go somewhere. Give some information about fares of different means of transport.
(Role play no.10)
student b
student a
You go to a travel agency because you want to book a package holiday. You want to practise diving.
You work in a travel agency. Someone comes to you to reserve a holiday. Give some information.
(Role play no.11)
student b
student a
You work at a travel agency which specialises in flights to the USA. You have just found out that the British Airways flight to New York at 9.30 am next Thursday has been cancelled because of a strike by pilots. There are still a few seats available to New York on the same day on American Airways, which leaves at 6.30 am. The return fare including taxes is £499. All other flights to New York on that day are fully booked.
You are planning to go on holiday for two weeks. You telephoned a travel agency yesterday and reserved a seat on the British Airways flight to New York next Saturday. The flight departs at 9.30am and you were told that the return fare is £459 including taxes. You are now going to the travel agency to pay for your flight.
(Role play no.12)