W London - LQA Standards Training
Go through the quiz to test yourself on your abilities for LQA Standards Behavioral.
Start
MAIN MENU
Choose what you want to test yourself on first!
service
behavioral
PROBLEM SOLVING
SERVICE STANDARDS
Test yourself and see how well you stick to the LQA Standards for Service in different situations.
Start
SCENARIOS
Choose who you want to test yourself with first!
JACK
BACK TO MAIN MENU
ANGELA
HAROLD
SERVICE STANDARDS #1 - JACK
SERVICE STANDARDS #2 - JACK
SERVICE STANDARDS #3 - JACK
SERVICE STANDARDS #4 - JACK
SERVICE STANDARDS #5 - JACK
SERVICE STANDARDS #6 - JACK
SERVICE STANDARDS #7 - JACK
SERVICE STANDARDS #8 - ANGELA
SERVICE STANDARDS #9 - ANGELA
SERVICE STANDARDS #10 - ANGELA
SERVICE STANDARDS #11 - ANGELA
SERVICE STANDARDS #12 - HAROLD
SERVICE STANDARDS #13 - HAROLD
SERVICE STANDARDS #15 - HAROLD
SERVICE STANDARDS #14 - HAROLD
PROBLEM SOLVING
LQA focuses more on the guest experience and less on procedures. Problem solving comes in - yes, the guest may request to speak to a Manager, but you're knowledgeable enough to try and deal with it yourself first.
Start
PROBLEM SOLVING - RALPH #1
PROBLEM SOLVING - RALPH #2
PROBLEM SOLVING - HUGH #3
PROBLEM SOLVING - SOPHIE #4
PROBLEM SOLVING - ANNETTE #5
PROBLEM SOLVING - CLARA #6
PROBLEM SOLVING - NEIL #7
PROBLEM SOLVING - PAUL #7
PROBLEM SOLVING - JULIET #8
BEHAVIORAL STANDARDS
As opposed to BSA, LQA focuses on everything that is not procedure, including the whole behavioral aspect of the interaction. There comes name usage, of course, but also attentive listening, adaptability to a changing situation and more. Test yourself!
Start
BEHAVIORAL STANDARDS - PATRICK #1
BEHAVIORAL STANDARDS - ABEL #2
BEHAVIORAL STANDARDS - ALICE #3
BEHAVIORAL STANDARDS - SIENNA #4
BEHAVIORAL STANDARDS - HELEN #5
BEHAVIORAL STANDARDS - SAM AND AZRA #6
BEHAVIORAL STANDARDS - POPPY #7
BEHAVIORAL STANDARDS - JULIAN #8
BEHAVIORAL STANDARDS - ELVIRA #9
BEHAVIORAL STANDARDS - CHARLES #10
BEHAVIORAL STANDARDS - DELILAH #11
BEHAVIORAL STANDARDS - AMINA #12
BEHAVIORAL STANDARDS - DECLAN #13
BEHAVIORAL STANDARDS - DAVID #14
BEHAVIORAL STANDARDS - GABRIEL #15
BEHAVIORAL STANDARDS - WILLIAM #16
BEHAVIORAL STANDARDS - LILA AND OLGA #16
LQA Standards - Training
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Transcript
W London - LQA Standards Training
Go through the quiz to test yourself on your abilities for LQA Standards Behavioral.
Start
MAIN MENU
Choose what you want to test yourself on first!
service
behavioral
PROBLEM SOLVING
SERVICE STANDARDS
Test yourself and see how well you stick to the LQA Standards for Service in different situations.
Start
SCENARIOS
Choose who you want to test yourself with first!
JACK
BACK TO MAIN MENU
ANGELA
HAROLD
SERVICE STANDARDS #1 - JACK
SERVICE STANDARDS #2 - JACK
SERVICE STANDARDS #3 - JACK
SERVICE STANDARDS #4 - JACK
SERVICE STANDARDS #5 - JACK
SERVICE STANDARDS #6 - JACK
SERVICE STANDARDS #7 - JACK
SERVICE STANDARDS #8 - ANGELA
SERVICE STANDARDS #9 - ANGELA
SERVICE STANDARDS #10 - ANGELA
SERVICE STANDARDS #11 - ANGELA
SERVICE STANDARDS #12 - HAROLD
SERVICE STANDARDS #13 - HAROLD
SERVICE STANDARDS #15 - HAROLD
SERVICE STANDARDS #14 - HAROLD
PROBLEM SOLVING
LQA focuses more on the guest experience and less on procedures. Problem solving comes in - yes, the guest may request to speak to a Manager, but you're knowledgeable enough to try and deal with it yourself first.
Start
PROBLEM SOLVING - RALPH #1
PROBLEM SOLVING - RALPH #2
PROBLEM SOLVING - HUGH #3
PROBLEM SOLVING - SOPHIE #4
PROBLEM SOLVING - ANNETTE #5
PROBLEM SOLVING - CLARA #6
PROBLEM SOLVING - NEIL #7
PROBLEM SOLVING - PAUL #7
PROBLEM SOLVING - JULIET #8
BEHAVIORAL STANDARDS
As opposed to BSA, LQA focuses on everything that is not procedure, including the whole behavioral aspect of the interaction. There comes name usage, of course, but also attentive listening, adaptability to a changing situation and more. Test yourself!
Start
BEHAVIORAL STANDARDS - PATRICK #1
BEHAVIORAL STANDARDS - ABEL #2
BEHAVIORAL STANDARDS - ALICE #3
BEHAVIORAL STANDARDS - SIENNA #4
BEHAVIORAL STANDARDS - HELEN #5
BEHAVIORAL STANDARDS - SAM AND AZRA #6
BEHAVIORAL STANDARDS - POPPY #7
BEHAVIORAL STANDARDS - JULIAN #8
BEHAVIORAL STANDARDS - ELVIRA #9
BEHAVIORAL STANDARDS - CHARLES #10
BEHAVIORAL STANDARDS - DELILAH #11
BEHAVIORAL STANDARDS - AMINA #12
BEHAVIORAL STANDARDS - DECLAN #13
BEHAVIORAL STANDARDS - DAVID #14
BEHAVIORAL STANDARDS - GABRIEL #15
BEHAVIORAL STANDARDS - WILLIAM #16
BEHAVIORAL STANDARDS - LILA AND OLGA #16