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Emergencies Core

Leanne Hamley

Created on January 7, 2026

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Transcript

Emergencies Core

What do we cover in EMT Core?
What is expected of me after completing?

Learn More

Learn More

What is covered in Emergencies Core?

  • Identify the causes of traditional prepayment issues and how to rectify
  • Identify the causes of SPAYG issues and how to rectify
  • Identify and resolve smart meter migration issues (Bulb & Shell)
  • Identify and triage ALCS issues
  • Complex off supply
  • Emergency aftercare

Expectations after completing Emergencies Core?

As this is a core course, there will be no responsiblites but we would expect you to take the knowledge you learn on this course and apply it in your day to day life at work! Helping customers and your team!