Housekeeping Servicing Quiz
Start
Did the employee knock on the door/ring the doorbell and if required wait ___ seconds, and then knock on the door/ring the doorbell again and announce their department before asking to enter the room?
Fill in the blank
Yes!
10 seconds
Next question
If a ‘privacy’ sign or light was active, what do you do?
How do you meet this?
Yes!
If a ‘privacy’ sign or light was active, was a calling card, door hanger, or discreet digital message left to notify the guest?
Next question
If the guest was present in the room during servicing, you should continue cleaning to ensure there are no delays in the day.
True
False
False
Yes!
False If the guest was present in the room during turndown/servicing, did the employee immediately offer to return at a later, convenient time when the room would be unoccupied?
Next question
By what time should the room be cleaned during stayover servicing?
By 4PM
By 3PM or started within 1 hour of request.
By 2PM or started within 1 hour of request
By 3PM or started within 2 hours of request
Yes!
By 3PM or started within 1 hour of request.
Next question
What should you do with the blackout curtains?
Close the curtains
Open half way
Open fully
Leave them as the guest had them
Yes!
Open fully
Next question
Were used laundry bags and lists replaced to their original quantity?
What has changed about this standard?
Yes!
"replaced to their original quantity?"
Next question
A guest turned the room temperature down by 3 degrees/celsius.
What do you do?
Yes!
Respect the guest's preference and do not change it.
Next question
A guest placed their shoes untidy by the bed.
What do you do?
Yes!
Neatly pair the shoes together but leave them in the same place.
Next question
Oh no!
Try again
WELL DONE!WHO'S THE WINNING TEAM?
Play again
Housekeeping Servicing Quiz 2026 Updated
Alec Stanfeld
Created on January 6, 2026
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Transcript
Housekeeping Servicing Quiz
Start
Did the employee knock on the door/ring the doorbell and if required wait ___ seconds, and then knock on the door/ring the doorbell again and announce their department before asking to enter the room?
Fill in the blank
Yes!
10 seconds
Next question
If a ‘privacy’ sign or light was active, what do you do?
How do you meet this?
Yes!
If a ‘privacy’ sign or light was active, was a calling card, door hanger, or discreet digital message left to notify the guest?
Next question
If the guest was present in the room during servicing, you should continue cleaning to ensure there are no delays in the day.
True
False
False
Yes!
False If the guest was present in the room during turndown/servicing, did the employee immediately offer to return at a later, convenient time when the room would be unoccupied?
Next question
By what time should the room be cleaned during stayover servicing?
By 4PM
By 3PM or started within 1 hour of request.
By 2PM or started within 1 hour of request
By 3PM or started within 2 hours of request
Yes!
By 3PM or started within 1 hour of request.
Next question
What should you do with the blackout curtains?
Close the curtains
Open half way
Open fully
Leave them as the guest had them
Yes!
Open fully
Next question
Were used laundry bags and lists replaced to their original quantity?
What has changed about this standard?
Yes!
"replaced to their original quantity?"
Next question
A guest turned the room temperature down by 3 degrees/celsius.
What do you do?
Yes!
Respect the guest's preference and do not change it.
Next question
A guest placed their shoes untidy by the bed.
What do you do?
Yes!
Neatly pair the shoes together but leave them in the same place.
Next question
Oh no!
Try again
WELL DONE!WHO'S THE WINNING TEAM?
Play again