⚠️
Branching Scenario:
Don't Get Scammed
What decisions would you make if you discover a fraudulent charge on your account?
Let's go!
SCAM
Scenario
It's two weeks before Christmas, and you have just noticed a $1000 charge on your bank account for a purchase that you don't recognize. Your choices will determine whether or not you get your money back, or if you get scammed again. Remember: every decision has consequences. Don't get scammed!
Start
After noticing the charge on your transaction history, what do you do?
You find the website for the vendor listed on the charge and email the customer service address alerting that this was a fraudulent charge.
Next
Customer service responds and apologizes for the inconvenience. They assure you that they will look into it to get it resolved.
A couple days pass and a package arrives at your house from the vendor in question - it appears to be what was ordered. You contact the vendor and ask if you can just return it and get a refund.
Next
They tell you what the return address is and that you will need to cover the shipping costs, but you'll be reimbursed.
A couple days pass and a package arrives at your house from the vendor in question - it appears to be what was ordered.
You contact your bank and report this as a fraudulent charge. Your claim is open and is being investgated.
Next
A couple days later a package arrives at your house. It appears to be the order from the vendor in question.
The vendor responds and says that you can return the package and that they will give a full refund.
Next
However, in order to do so, you will need to cancel the chargeback from your bank.
You've been scammed
Well, it turns out this was not some innocent mistake. Customer service stops responding to you, and suddenly the website disappears. You are still out $1000 and the additional cost of the shipping. Also, you notice another mysterious charge on your account a few weeks later. You contact your bank and report the charges. Hopefully your bank can help you out.
Try again
You've been scammed
They send you a return label. You return the package and wait. Several weeks pass and no word from the vendor. Customer service has stopped responding to you, and the website mysteriously vanishes. You contact your bank and report the situation. Hopefully your bank will be able to help you out.
Try again
You've been scammed
After cancelling the claim, you return the package and pay for the shipping costs. A few weeks pass and no word from the vendor. Customer service is ignoring you, and the website suddenly disappears. You try to file this claim with your bank, but since you cancelled the chargebark, you can't re-open the claim. You are out $1000 and the additional shipping costs.
Try again
You've DONE ALRIGHT
You didn't take any risks with this one. You recognized this could get you further into trouble and you might not see this money again. By going directly to your bank, you just might be able to win this claim.
End
⚠️
You've completed this scenario
Nice job!
Go again
Don't Get Scammed
Kim
Created on December 30, 2025
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Simple Branching Scenario Mobile
View
Branching Scenario: Leadership Decisions
View
Branching Scenario: Digital Alert
View
Conflict Resolution: Branching Scenarios
View
Simple Branching Scenario
View
Choose Your Own Story
View
Branching Scenario: Save Christmas
Explore all templates
Transcript
⚠️
Branching Scenario:
Don't Get Scammed
What decisions would you make if you discover a fraudulent charge on your account?
Let's go!
SCAM
Scenario
It's two weeks before Christmas, and you have just noticed a $1000 charge on your bank account for a purchase that you don't recognize. Your choices will determine whether or not you get your money back, or if you get scammed again. Remember: every decision has consequences. Don't get scammed!
Start
After noticing the charge on your transaction history, what do you do?
You find the website for the vendor listed on the charge and email the customer service address alerting that this was a fraudulent charge.
Next
Customer service responds and apologizes for the inconvenience. They assure you that they will look into it to get it resolved.
A couple days pass and a package arrives at your house from the vendor in question - it appears to be what was ordered. You contact the vendor and ask if you can just return it and get a refund.
Next
They tell you what the return address is and that you will need to cover the shipping costs, but you'll be reimbursed.
A couple days pass and a package arrives at your house from the vendor in question - it appears to be what was ordered.
You contact your bank and report this as a fraudulent charge. Your claim is open and is being investgated.
Next
A couple days later a package arrives at your house. It appears to be the order from the vendor in question.
The vendor responds and says that you can return the package and that they will give a full refund.
Next
However, in order to do so, you will need to cancel the chargeback from your bank.
You've been scammed
Well, it turns out this was not some innocent mistake. Customer service stops responding to you, and suddenly the website disappears. You are still out $1000 and the additional cost of the shipping. Also, you notice another mysterious charge on your account a few weeks later. You contact your bank and report the charges. Hopefully your bank can help you out.
Try again
You've been scammed
They send you a return label. You return the package and wait. Several weeks pass and no word from the vendor. Customer service has stopped responding to you, and the website mysteriously vanishes. You contact your bank and report the situation. Hopefully your bank will be able to help you out.
Try again
You've been scammed
After cancelling the claim, you return the package and pay for the shipping costs. A few weeks pass and no word from the vendor. Customer service is ignoring you, and the website suddenly disappears. You try to file this claim with your bank, but since you cancelled the chargebark, you can't re-open the claim. You are out $1000 and the additional shipping costs.
Try again
You've DONE ALRIGHT
You didn't take any risks with this one. You recognized this could get you further into trouble and you might not see this money again. By going directly to your bank, you just might be able to win this claim.
End
⚠️
You've completed this scenario
Nice job!
Go again