Copy - Caroola Cares January 2026

Caroola Cares

Your new Pension provider

🌟 Chinese New Year 2026 - The Year of the Horse 🐎

We’re making an important upgrade to our workplace pension scheme. From 1st February, those with a Nest pension will change provider to Jarvis, giving you clearer insights, better tools, and more control over your retirement savings💰

Chinese New Year is the most important celebration in Chinese culture, observed across China and communities worldwide. In 2026, it begins on 17th February marking the start of the Year of the Horse. Go to page 10 to find out more...

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Check out this months exam passes...

#14- JANUARY 2026

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Your Christmas pictures are in... 🎁

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Caroola Celebrations

January birthdays

Happy Birthday to all our colleagues celebrating in January! We hope you enjoy your day and take some well‑deserved time to celebrate. Wishing each of you a successful, memorable year ahead filled with good moments both in and out of work 🥳

• Oliver Gornall
• Kiran Hindocha
• Rachel Gunning
• Paul Mills
• Linzi Duckworth
• Graziella Mann
• Thomas Fairhurst
• Elliot Perry

• Elle Round
• Adam Katzer
• Michael Pack
• Steve Wortley
• Ellie Woods
• Kiya Emery
• Ethan Trent
• Matthew Whittingham
• David Rowlands

Happy New Year from Caroola! 🎉 As we welcome a brand-new year, we’re excited for the opportunities and successes that lie ahead. Here’s to a fantastic year of us working together as a team to 'Make it Happen' in 2026!

Click here to see who passed their apprenticeship and exams this month!

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Caroola Christmas fun

✨ What a month December turned out to be! It was absolutely packed with festive fun as we celebrated all things Christmas together. From cosy team meals and lively nights out to the great decorate‑your‑desk challenge, both offices were buzzing with holiday cheer. 🎶 And of course, one of the highlights had to be the carolling from Parasol Ops — it was brilliant seeing everyone throw themselves into the spirit of the season. 🎄 We hope your Christmas was just as joyful and that you enjoyed plenty of quality time with friends, family, and anyone else who makes the holidays special. Here’s to carrying that warmth and cheer into the new year! And a shoutout to Accountancy Ops as they get ready for their belated christmas celebrations. We hope you all have a great time and can't wait to see the photos!

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Fundraise for MIND

Our first fundraiser of the year went down an absolute treat. You all showed up in your fantastic Christmas jumpers, brought the festive spirit with you, and donated so generously. Thanks to your enthusiasm and kindness, we managed to raise £140, which is a brilliant start to the year. We’ve truly kicked things off with a bang, and this momentum has us excited for all the fundraising events still to come. Your continued support makes such a difference, and we can’t wait to build on this energy together. With that in mind, we’d love for you to join us for our upcoming Cake & Coffee Morning on 4th February which will take place at both Warrington and Blackpool offices. It’s a wonderful opportunity to raise money for this fantastic cause while taking a well‑deserved break from the day. Expect delicious cakes, plenty of coffee, and a relaxed space to chat, unwind, and catch up with colleagues and friends. We hope to see you there and share another great event together.

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Competition Time

Be in with the chance to win £50 each month!

Last months question was ''What is the name of the AI supportive tool recently implented across microsoft applications " and congratulations goes to Sophie Bates who answered 'Co-Pilot' as the correct answer!

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January - let's begin the year by prioritising our wellbeing !

January is a time for reflection and setting intentions for the year ahead. We would like to take this opportunity to share some key wellbeing tips to help you start the year feeling positive and energised—no January blues in sight! Let’s take some simple, meaningful steps together to create a year full of balance, growth, and positivity. These simple actions will help support your mind and health and set you on the right track for a positive start to the year.

Hover over the symbols for some tips...

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Where I've been...

We want to know all about your adventures — whether you’ve been soaking up the sun, hiking in the hills, or just enjoying a cheeky weekend getaway. Share your holiday snaps and tell us where you’ve been exploring!

Click here

Recently, my family and I were lucky enough to visit New York in December.We chose this destination for the obvious reason that it would be magical at Chriostmas and it absolutely was!We spent our days exploring the city from visiting famous landmarks such as the Statue of Liberty, Top of the Rock and this amazing Christmas themed roof top bar. I would recommend this trip to anyone, there are lots of activities / places to suit all ages.

For one of our evenings we booked a special river cruise along the Hudson River. The views of the skyline were amazing. The service on board was eqaully as good. This was a nice and relaxing evening trip where you can still see the iconic views of the city. I would 100% recommend visiting New York and we certainly plan to return. There are so many trips / places to see witrh different events on throughout the year

Visiting the Statue of Liberty was a highlight of our trip. We were very lucky it was a bright day which meant the views were amazing - worth queing for! The area was bustling with people. You can also choose to see this iconic statue via a ferry trip which takes you very close to the statue.

For the For t

Would you go back to that place, or is there somewhere new you’d like to explore next?

Where did you go on your most recent holiday, and what made you choose that destination?

What was the highlight of your trip — any standout experiences or places you’d recommend?

Angela Jones - Administrator, Business Support

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As we prepare for the upcoming umbrella regulations, we are working closely with our agency partners to ensure they are fully informed and ready to comply. To support this, we’ve developed the JSL Scorecard (Joint and Several Liability)—a practical tool designed to assess each agency’s level of preparedness. The scorecard consists of a series of targeted questions that help clarify readiness and highlight any gaps in compliance with the new guidelines. Our sales team is actively engaging with agencies to complete the scorecard and then collaborating on tailored action plans to address any areas requiring improvement. Feel free to take a look -

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Pension Update: A new provider from February 2026

We’re making an important upgrade to our workplace pension scheme. From 1st February, those with a Nest pension will change provider to Jarvis, giving you clearer insights, better tools, and more control over your retirement savings. What’s Changing? From February, all new pension contributions will go straight into your Jarvis account. You’ll see this reflected in your March 2026 pension statement. No action is needed on your part —everything will transfer automatically. Why Jarvis? Jarvis offers a modern, user-friendly approach to managing your pension. Clear visibility with a single dashboard for contributions, balances, and performance. Smart planning tools to help you set goals and explore future scenarios. Reliable support, including 24/7 online help and real-time assistance during business hours. Your existing Nest pot Your current savings will stay with Nest unless you choose to move them. You’ll have the option to transfer your Nest balance into Jarvis if you prefer everything in one place. In February, Jarvis will send you a welcome email with your log in details, a quick start guide and information on how to transfer your exisiting Nest funds. If you have any questions contact HR or you can contact Jarvis directly at support@pensionjar.com.

Click here to find out more about Jarvis Pensions

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🌟 Chinese New Year 2026 - The Year of the Horse 🐎

Chinese New Year is the most important celebration in Chinese culture, observed across China and communities worldwide. In 2026, it begins on February 17th, marking the start of the Year of the Horse. Why Chinese New Year matters Far more than a single day, Chinese New Year is a 15 day festival rooted in ancient customs, mythology, and family values, with the zodiac cycling through 12 animals. It marks renewal, the turning of the lunisolar calendar, and the symbolic clearing away of the old to welcome good fortune for the year ahead. Key cultural themes Many traditions stem from the legend of Nian, a mythical beast frightened away by loud noises and the colour red — inspiring fireworks, firecrackers, and vibrant celebrations. Families clean their homes before the New Year to sweep away “old dust” — a symbolic act of removing misfortune and making space for good luck. The New Year’s Eve reunion dinner is the most important meal of the year, bringing generations together around symbolic dishes. Red decorations, lanterns, and couplets fill homes and streets, as red is believed to ward off evil and attract fortune.

🐲 The 12 zodiac animals & what they represent

Traditions that bring the Fesitval to life

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Let's take the opportunity to thank some of our amazing Accountancy and Parasol employees who have been named in 5-star trust pilot reviews by our customers. Well done!

TRUSTPILOT

December 2025 Reviews

Since I have started to work with Parasol, I have been satisfied by the services I have received. Their team members have been super helpful so far. Special thanks to Alysia of onboarding, and Jodanna and Faye of the induction. Date of experience: 15th December 2025

I’ve had an excellent experience with Caroola. I have found them to be highly knowledgeable, reliable and professional. Their portal makes submitting various information much easier. The team provides fast responses to questions and timely attention to the various returns each year. I am confident that my finances are in good hands with Caroola and would highly recommend their services. A special thank you to Josh Bradbury who has been professional, supportive and knowledgeable during my time with Caroola. Date of experience: 22nd December 2025

I have had an excellent experience with Mike from Parasol who has helped me with an expenses claim. He has been so patient and has found different ways to support me while resolving my challenges! He has been thoroughly personable and a pleasure to deal with. Thanks so much Mike! Date of experience: 5th December 2025

I’ve been really impressed with the phone support from Parasol. Every time I’ve called, the team has been friendly, patient, and genuinely helpful. They don’t just read from a script—they actually understand what they’re talking about. The advisors are knowledgeable and explain things clearly, which makes dealing with any queries quick and stress-free. I always feel confident that I receive correct information and that my issue will be resolved properly. Overall, Parasol’s support team is reliable, professional, and easy to deal with. Date of experience: 2nd December 2025

Melissa was brilliant in addressing my issues swiftly and efficiently, even though I had complicated my own situation. I've used Parasol for many of my assignments and will continue to do so. The service is excellent and I'm always paid on time, even if I'm late with my timesheet. Date of experience: 10th December 2025

Kayleigh (my accountant) has been brilliant and providing outstanding service for several years now. Always quick to respond and resolve everything well ahead of deadlines. Stress free as I don't need to chase things last minute and even chases me if I take too long to respond, which is great as it shows that she is in control of her work. It's great as I can fully focus on my work! Date of experience: 23rd December 2025

Sarah Lin from Caroola has been a fantastic support! Always prompt and focussed in her engagement and extremely helpful in guiding me through all the various accounting and tax changes. Cannot recommend her enough! Thank you, Sarah! Date of experience: 24th December 2025

Call handled by Andy today who was pleasant and kind to speak with. I’ve never had any issues with Parasol, all their staff are genuine and kind to deal with and always resolve and answer my queries. Date of experience: 19 December 2025

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Your feedback is important to us

We welcome your feedback to HR@caroola.com

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Animal Represents Rat Intelligence, adaptability Ox Strength, reliability Tiger Courage, leadership Rabbit Peace, kindness Dragon Power, ambition Snake Wisdom, intuition Horse Energy, independence Goat Creativity, harmony Monkey Curiosity, cleverness Rooster Confidence, precision Dog Loyalty, justice Pig Generosity, optimism

Apprenticeships & Exam Passes 🥳

Apprenticeships

• Thomas Fairhurst - Azure Cloud Support Specialist Level 3
• Edith Yemoh - HR Support Level 3

AAT Exam Results:Business Enviroment Exam

• Natasha Taylor
• Oliver Jenkins
• Luke Courtney
• Tegan Wilson
• Keira Nixon

Structured InterviewIssi-Jo Mclver

Principles of Costing Exam

• Elle Round

Business Awareness Exam

• Paige Bond
• Lola Fowles
• Lewis Griffiths
• Bilal Rokad
• Josh Bradbury
• Emilie Banks
• Saffron Kirkham
• George Dickinson
• Natasha Brownlow
• Shannon Bond

Well done to all our learners on your successful completion of exams and apprenticeships!

Chinese New Year is filled with symbolic rituals practiced for thousands of years: • Lion & Dragon Dances: Performed to bring prosperity and chase away evil spirits. • Red Envelopes: Given to children and younger relatives as blessings of luck and wealth. • Fireworks & Firecrackers: A spectacular tradition rooted in scaring away bad spirits. • Lantern Festival: The celebration’s finale on day 15, marking the return of light and hope for the year ahead.

Click link below to find out more about Jarvis Pensions:

Jarvis Pensions