CSM ROLE-PLAY NOTEBOOK

role-plays

Catering Services Management

on the phone

pick up a role-play

10

12

11

student b

student a

You work at the PINES RESTAURANT. Deal with the telephone call using this information:

• There are no tables upstairs because the upstairs floor is closed at this time of the year.
• Offer as alternative a table near the window.

Call the PINES RESTAURANT to book a table with these details:

• 7 people
• Upstairs
• 8.00 pm
• Tuesday 14th February

(Adapted from HR2. Unit 4)

student b

student a

Call the KEYS HOTEL to book a table with these details:

• 20 people
• Sister´s 21st birthday party
• 7.30 pm
• Saturday 3rd September

You work at the KEYS HOTEL. Deal with the telephone call using this information:

• The dining room is full because of a wedding
• Offer a table in Sunshine Bar with the same menu as in the dining room.

(Adapted from HR2. Unit 4)

student b

student a

You want to celebrate a wedding reception on 10th June at 1.30 p.m. Call the hotel to discuss what you need. Use this information:

• 100 guests
• Champagne reception at guests arrive
• Sit-down meal
• Dancing in the evening
• Accommodation: six double rooms for two nights
• Parking not needed
• You have already ordered fresh flowers

A customer calls about holding a reception at your hotel. Find out information about the reception and what the customer needs.

• Date and time
• Number of guests
• Programme for day (arrival of guests, type of menu, etc)
• Accommodation?
• Parking?
• Flowers?

(Adapted from HR2. Unit 14)

student b

student a

A customer calls about holding a party at your hotel. Find out information about the party and what the customer needs.

• Date and time of the party
• Number of guests
• Type of menu
• Offer the service of printing invitations
• Birthday cake?
• Bar service?
• Parking?

You want to celebrate an 80th birthday party for a relative on 16th March at 6p.m. Call the hotel to discuss what you need. Use this information:

• 30 guests
• Room with a bar
• Buffet meal
• Birthday cake
• Accommodation: three family rooms for one night
• Parking spaces for 10 cars
• You are making your own invitations

(Adapted from HR2. Unit 14)

student b

student a

You are the head waiter of MICHEL'S RESTAURANT. Someone rings you and wants to reserve a table.

Ring MICHEL'S RESTAURANT and reserve a table:

• Four people
• Saturday evening

(Role play no.2)

student b

student a

You are the head waiter of RIVERSIDE RESTAURANT. Someone rings you and wants information about prices and menus.

• Address: 25, Helens Road
• Dinner: à la carte
• Lunch: set menu (£ 20 per person)

Ring RIVERSIDE RESTAURANT . Ask the head waiter to tell you about the restaurant. Ask if there is set menu in the evening Make a reservation

(Role play no.4)

student b

student a

You are the head waiter at the BEAR & STAFF RESTAURANT. Someone rings and wants to reserve a table. Answer his/her questions about the restaurant (see information below):

• Open Wednesday to Monday
• Lunch served from 12.00 to 3.00
• Dinner served from 6.00 to 11.00 (Sundays from 7.00 to 10.30)

Ring the BEAR & STAFF RESTAURANT. Ask to speak to the head waiter. Then ask what time they serve dinner and if they are open on Sundays. Book a table:

• Sunday
• 7.30
• 4 people

(Role play no.5)

student b

student a

You are the head waiter at MICHEL'S RESTAURANT. Someone rings and wants to reserve a table. Find below the reservations book for Monday:

• 8.00 Baker
• 8.30 Newbolt
• 9.00 ---
• 9.30 Bland
• 10.00 Williamson

Ring MICHEL'S RESTAURANT. You want to book a table.

• 2 people
• 8.30

(Role play no.6)

student b

student a

You are the customer. Make a reservation:

• Tonight
• 9 o'clock
• 6 people
• Better outdoors

You are the head waiter. You are fully booked tonight at 9 o'clock but there is a table free an hour earlier.

(Role play no.38)