Tides Concession Stand Training
Volunteer Sign-In
Prepping Hot Dogs
Prepping and Serving Nachos
Candy, Peanuts and Cracker Jacks
Soda (Student Team Lead)
Popcorn
Coffee and Hot Chocolate
Stocking Fridges with Water and Bottled Drinks
Home
Volunteer Sign-In
Watch this short video and take the 4 question quiz about signing in when you arrive at the stadium.
Quiz
Home
Home
Popcorn: Before Game
Home
Popcorn: Before Game
Click on one of the gloves in the image to continue.
Popcorn: Before Game
Popcorn: Before Game
Great work.
Click on the popcorn warmer switch to continue.
Popcorn: Getting Popcorn from Commissary
Additional popcorn can be obtained from the commissary.
Popcorn bags are on a shelf on the left right when you walk through doors.
Turn left into doors just before the Baseball Player Statue
Commissary is through those doors. Just before the statue.
Select the doors (behind the blue thing) where you enter the commissary.
Preparing the Popcorn for Service
Preparing the Popcorn for Service
Great work.
Select the stand that keeps the popcorn more than 6 inches off the ground.
Is it okay to set the popcorn bag on the ground, just for a quick moment?
You are correct! The popcorn bag should always be at least 6 inches off the ground!
Continue
No
Yes
Preparing the Popcorn for Service
Preparing the Popcorn for Service
Great work.
Select the second level of popcorn bags.
Popcorn settles. Add more before giving to the customer.
Serving Popcorn
Popcorn settles. Add more before giving to the customer.
Serving Popcorn
Select the bag of popcorn that needs to be topped off.
Popcorn: Throughout the Game
Popcorn: Throughout the Game
Great work.
Continue
Popcorn
End-of-Night Procedures
- Pour any unsold popcorn back into the giant popcorn bag.
Select the big bag of popcorn that the unsold popcorn is poured into.
Popcorn
End-of-Night Procedures
- Pour any unsold popcorn back into the giant popcorn bag.
- Fold all unused serving bags and place them back into their original box for next game’s use.
Select the paper bag that will get folded and put away for next game.
Popcorn
End-of-Night Procedures
- Pour any unsold popcorn back into the giant popcorn bag.
- Fold all unused serving bags and place them back into their original box for next game’s use.
- Seal the giant popcorn bag using a twist tie or plastic wrap.
Select the big bag of popcorn that is to be tied off with a twist tie or plastic wrap at the end of the night.
Popcorn
End-of-Night Procedures
- Pour any unsold popcorn back into the giant popcorn bag.
- Fold all unused serving bags and place them back into their original box for next game’s use.
- Seal the giant popcorn bag using a twist tie or plastic wrap.
- Turn off the warming lights and clean both popcorn warmers thoroughly.
Warming Light Switch
Select the warming light switch you turn off at the end of the night.
Popcorn
Home
End-of-Night Procedures
- Pour any unsold popcorn back into the giant popcorn bag.
- Fold all unused serving bags and place them back into their original box for next game’s use.
- Seal the giant popcorn bag using a twist tie or plastic wrap.
- Turn off the warming lights.
- Clean both popcorn warmers thoroughly.
Begin Popcorn Quiz
Tides Concession Stand Nacho Prep & Service Instructions
Home
Tides Concession Stand Nacho Prep & Service Instructions
Click on the gloves in the image to continue.
Setting Up Nacho Cheese Machine
Top nacho cheese bag setting on metal plate- getting warm
Bottom nacho cheese bag- opened and attached to nozzle.
Setting Up Nacho Cheese Machine
Top nacho cheese bag setting on metal plate- getting warm
Bottom nacho cheese bag- opened and attached to nozzle.
Select the top nacho cheese bag that's setting on the metal plate getting warm.
Inventory Check
Inventory Check
Continue
Prepping Nacho Trays
- The plastic nacho trays should be under the popcorn warmer.
- Chips are stored in boxes on the silver metal counter next to the soda machine (left side).
Chips in boxes
Select the box of chips.
Plastic trays under popcorn warmer
Prepping Nacho Trays
Prepping Nacho Trays
Select the nacho trays that are being prepared before the game.
Serving Nachos
Tip: Keep a paper towel under the dispenser to help keep the area tidy!
Serving Nachos
Select the paper towel you keep under the dispenser to keep things tidy.
Tip: Keep a paper towel under the dispenser to help keep the area tidy!
Serving Nachos
Serving Nachos
Select the 2 oz cup of Jalapeños being filled.
Nachos: Replacing Cheese Bags
Nachos: Replacing Cheese Bags
Select the nozzle on the cheese dispenser to continue.
Nachos: End of Night
Nachos: End of Night
Continue
Home
Great work learning about the nacho job!
Take the nacho job quiz.
Home
Hot Dog Station Training
This station is time-critical. Hot dogs must be ready before gates open to avoid long lines and upset fans.
Hot Dog Station Training
Quick Start (Begin 1 Hour Before Gates Open)
✅ Check steamer is ON and warming ✅ Check hot dog inventory (fridge) ✅ Defrost only what is needed ✅ Prepare warming drawers ✅ Add extra hot dogs to order list if needed
Steamer
Fridge
Warming Drawers
Hot Dog Station Training
Equipment
Warming Drawer Setup 1. Bottom drawer: pan with 2–3 inches of hot water 2. Top drawer: shallow pan with holes 3. Turn warmer ON (Temp: ________)
Hot Dog Station Training
Equipment: Rollers
Left: Jumbo Dogs
Right: Tides Dogs
Hot Dog Station Training
Hot Dog Types & Inventory Rules
Purpose: Prevent mix-ups and waste
Layout
Three boxes/cards
Copy
Jumbo Beef Dog
Largest size
Stored and sold on left side
Tides Beef Dog
Smaller size
Stored and sold on right side
Veggie Dogs
Use veggie-only warming drawer
Never mix with meat dogs
Callout box
Always check for previously cooked hot dogs labeled with date and “use by.”
If dates seem off, check with Tracey.
Hot Dog Station Training
Steaming Hot Dogs (Process + Safety)
Purpose: Core skill + burn prevention
Layout
Numbered steps on left
Photo on right
Copy
Place single layer of hot dogs in shallow metal pan
Load pan(s) into steamer and close door
Set timer using wall chart
Use oven mitts when opening steamer
Hot dogs must reach °–° F
Warning icon
⚠ Steam and hot liquid hazard — move carefully
Hot Dog Station Training
Loading Rollers & During the Game
Purpose: Game-time decisions
Layout
Two columns
Left: Loading
• Start with rollers full
• Extra hot dogs go in warming drawers
• Use tongs or gloves only
Right: During Game
• Monitor inventory by inning
• Stand closes bottom of 7th / top of 8th
• Ask Team Leader if unsure how many to cook
Red warning hotspot
If dumping hot dogs into warming drawer during a rush:
Bottom drawer MUST be open to allow liquid to drain.
Hot Dog Station Training
If not actively cooking:
✅ Check hot dog and bun inventory
✅ Ensure at least two trays of buns
✅ Wash dishes as they accumulate
✅ Clean area as time allows
Hot Dog Station Training
Questions
When should hot dogs be started?
30 min before
1 hour before ✅
At first pitch
Where do veggie dogs go?
Rollers
Veggie warming drawer ✅
What must be open when dumping hot dogs into warming drawers?
Steamer door
Bottom drawer ✅
Home
Candy, Peanuts and Cracker Jacks
Pre-Game
Candy, Peanuts and Cracker Jacks
Pre-Game: Loading Shelf
Candy, Peanuts and Cracker Jacks
Pre-Game: Load candy into the candy rack.
Insert candy shelf picture here.
Candy, Peanuts and Cracker Jacks
Storage
Insert Storage Bin picture here.
Candy, Peanuts and Cracker Jacks
Close out after the game.
Insert picture of everything at the end here.
Home
Candy, Peanuts and Cracker Jacks
Quiz coming soon!
Home
Soda Machine – Student Team Leader
Pre-Game
Home
Soda Machine – Student Team Leader
Pre-Game
Select one of the soda nozzles.
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Select the metal grate.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the nozzles to be removed and placed in water and cleaning solution.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the metal grate to be cleaned at the end of the game.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the tray under the grate that must be cleaned out.
Home
Soda Machine – Student Team Leader
Take a short quiz.
Coffee and Hot Chocolate
Tides Stand
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Transcript
Tides Concession Stand Training
Volunteer Sign-In
Prepping Hot Dogs
Prepping and Serving Nachos
Candy, Peanuts and Cracker Jacks
Soda (Student Team Lead)
Popcorn
Coffee and Hot Chocolate
Stocking Fridges with Water and Bottled Drinks
Home
Volunteer Sign-In
Watch this short video and take the 4 question quiz about signing in when you arrive at the stadium.
Quiz
Home
Home
Popcorn: Before Game
Home
Popcorn: Before Game
Click on one of the gloves in the image to continue.
Popcorn: Before Game
Popcorn: Before Game
Great work.
Click on the popcorn warmer switch to continue.
Popcorn: Getting Popcorn from Commissary
Additional popcorn can be obtained from the commissary.
Popcorn bags are on a shelf on the left right when you walk through doors.
Turn left into doors just before the Baseball Player Statue
Commissary is through those doors. Just before the statue.
Select the doors (behind the blue thing) where you enter the commissary.
Preparing the Popcorn for Service
Preparing the Popcorn for Service
Great work.
Select the stand that keeps the popcorn more than 6 inches off the ground.
Is it okay to set the popcorn bag on the ground, just for a quick moment?
You are correct! The popcorn bag should always be at least 6 inches off the ground!
Continue
No
Yes
Preparing the Popcorn for Service
Preparing the Popcorn for Service
Great work.
Select the second level of popcorn bags.
Popcorn settles. Add more before giving to the customer.
Serving Popcorn
Popcorn settles. Add more before giving to the customer.
Serving Popcorn
Select the bag of popcorn that needs to be topped off.
Popcorn: Throughout the Game
Popcorn: Throughout the Game
Great work.
Continue
Popcorn
End-of-Night Procedures
Select the big bag of popcorn that the unsold popcorn is poured into.
Popcorn
End-of-Night Procedures
Select the paper bag that will get folded and put away for next game.
Popcorn
End-of-Night Procedures
Select the big bag of popcorn that is to be tied off with a twist tie or plastic wrap at the end of the night.
Popcorn
End-of-Night Procedures
Warming Light Switch
Select the warming light switch you turn off at the end of the night.
Popcorn
Home
End-of-Night Procedures
Begin Popcorn Quiz
Tides Concession Stand Nacho Prep & Service Instructions
Home
Tides Concession Stand Nacho Prep & Service Instructions
Click on the gloves in the image to continue.
Setting Up Nacho Cheese Machine
Top nacho cheese bag setting on metal plate- getting warm
Bottom nacho cheese bag- opened and attached to nozzle.
Setting Up Nacho Cheese Machine
Top nacho cheese bag setting on metal plate- getting warm
Bottom nacho cheese bag- opened and attached to nozzle.
Select the top nacho cheese bag that's setting on the metal plate getting warm.
Inventory Check
Inventory Check
Continue
Prepping Nacho Trays
Chips in boxes
Select the box of chips.
Plastic trays under popcorn warmer
Prepping Nacho Trays
Prepping Nacho Trays
Select the nacho trays that are being prepared before the game.
Serving Nachos
Tip: Keep a paper towel under the dispenser to help keep the area tidy!
Serving Nachos
Select the paper towel you keep under the dispenser to keep things tidy.
Tip: Keep a paper towel under the dispenser to help keep the area tidy!
Serving Nachos
Serving Nachos
Select the 2 oz cup of Jalapeños being filled.
Nachos: Replacing Cheese Bags
Nachos: Replacing Cheese Bags
Select the nozzle on the cheese dispenser to continue.
Nachos: End of Night
Nachos: End of Night
Continue
Home
Great work learning about the nacho job!
Take the nacho job quiz.
Home
Hot Dog Station Training
This station is time-critical. Hot dogs must be ready before gates open to avoid long lines and upset fans.
Hot Dog Station Training
Quick Start (Begin 1 Hour Before Gates Open)
✅ Check steamer is ON and warming ✅ Check hot dog inventory (fridge) ✅ Defrost only what is needed ✅ Prepare warming drawers ✅ Add extra hot dogs to order list if needed
Steamer
Fridge
Warming Drawers
Hot Dog Station Training
Equipment
Warming Drawer Setup 1. Bottom drawer: pan with 2–3 inches of hot water 2. Top drawer: shallow pan with holes 3. Turn warmer ON (Temp: ________)
Hot Dog Station Training
Equipment: Rollers
Left: Jumbo Dogs
Right: Tides Dogs
Hot Dog Station Training
Hot Dog Types & Inventory Rules Purpose: Prevent mix-ups and waste Layout Three boxes/cards Copy Jumbo Beef Dog Largest size Stored and sold on left side Tides Beef Dog Smaller size Stored and sold on right side Veggie Dogs Use veggie-only warming drawer Never mix with meat dogs Callout box Always check for previously cooked hot dogs labeled with date and “use by.” If dates seem off, check with Tracey.
Hot Dog Station Training
Steaming Hot Dogs (Process + Safety) Purpose: Core skill + burn prevention Layout Numbered steps on left Photo on right Copy Place single layer of hot dogs in shallow metal pan Load pan(s) into steamer and close door Set timer using wall chart Use oven mitts when opening steamer Hot dogs must reach °–° F Warning icon ⚠ Steam and hot liquid hazard — move carefully
Hot Dog Station Training
Loading Rollers & During the Game Purpose: Game-time decisions Layout Two columns Left: Loading • Start with rollers full • Extra hot dogs go in warming drawers • Use tongs or gloves only Right: During Game • Monitor inventory by inning • Stand closes bottom of 7th / top of 8th • Ask Team Leader if unsure how many to cook Red warning hotspot If dumping hot dogs into warming drawer during a rush: Bottom drawer MUST be open to allow liquid to drain.
Hot Dog Station Training
If not actively cooking: ✅ Check hot dog and bun inventory ✅ Ensure at least two trays of buns ✅ Wash dishes as they accumulate ✅ Clean area as time allows
Hot Dog Station Training
Questions When should hot dogs be started? 30 min before 1 hour before ✅ At first pitch Where do veggie dogs go? Rollers Veggie warming drawer ✅ What must be open when dumping hot dogs into warming drawers? Steamer door Bottom drawer ✅
Home
Candy, Peanuts and Cracker Jacks
Pre-Game
Candy, Peanuts and Cracker Jacks
Pre-Game: Loading Shelf
Candy, Peanuts and Cracker Jacks
Pre-Game: Load candy into the candy rack.
Insert candy shelf picture here.
Candy, Peanuts and Cracker Jacks
Storage
Insert Storage Bin picture here.
Candy, Peanuts and Cracker Jacks
Close out after the game.
Insert picture of everything at the end here.
Home
Candy, Peanuts and Cracker Jacks
Quiz coming soon!
Home
Soda Machine – Student Team Leader
Pre-Game
Home
Soda Machine – Student Team Leader
Pre-Game
Select one of the soda nozzles.
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Soda Machine – Student Team Leader
Pre-Game
Select the metal grate.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the nozzles to be removed and placed in water and cleaning solution.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the metal grate to be cleaned at the end of the game.
Soda Machine – Student Team Leader
Post-Game
Soda Machine – Student Team Leader
Post-Game
Select the tray under the grate that must be cleaned out.
Home
Soda Machine – Student Team Leader
Take a short quiz.
Coffee and Hot Chocolate