Which Office Handles This?
Financial Aid Office
UMass Boston Office Directory for Common One Stop Student Inquiries
Bursar's Office
Registrar's Office
One Stop
Start Here
Student Affairs
Advising
Housing
Undergraduate Studies
IT
Advising
The Advising Offices (ACES, College Advising, & Faculty Advising) help students make informed academic decisions, plan degree pathways, and register for appropriate courses. Each College Department also supports students within specific majors, assisting with prerequisite overrides, transfer credit evaluations, and major-specific opportunities.
College Advising
ACES
College Departments
Faculty Advising
Financial Aid Office
The Financial Aid Office assists students in financing their education through federal, state, and institutional aid. The office manages loan processing, scholarships, appeals, and aid adjustments, ensuring students understand their eligibility and maintain progress toward degree completion.
Packaging
Disbursement
SAP
Outside Resource
Merit
Appeals
Adjustments
Student Affairs
The Division of Student Affairs supports sutdents' well-being, engagement, and success both inside and outside the classroom. These offices help students navigate personal, academic, and administrative matters - from conduct and residency changes to health, accessibility, and student empoloyment resources.
Dean of Students
Employment
ID Office
Veterans
UHS
ISSS
Parking
Ross Center
Bookstore
WPE
Library
Information Technology
The IT Service Desk assists students, faculty, and staff with technical issues related to university systems and accounts. This includes support for login access, email, WISER, Beacon Gateway, and other UMass Boston technology services.
Technical Issues
Bursar's Office
The Bursar’s Office manages all student billing and payment-related services — including tuition charges, waivers, refunds, payment plans, and tax forms. If it involves account balance or payments, this is the office to contact.
Questions
Waivers
Plans
Refunds
1098-T
Collections
Collections
Late Fee
Insurance
Registrar's Office
The Registrar's Office manages student academic records and registration processes. This office oversees enrollment, program changes, transfer evaluations, and degree audits to ensure students' educational information is accurate and up to date throughout their time at UMass Boston.
Enrollment
Reenrollment
Admissions
Change of Major
Credit Overload
Transfer Credit
Audit Updates
Undergraduate Studies
The Office of Undergraduate Studies supports students in maintaining academic progress and returning to good standing. This office reviews retroactive drop or withdrawal and repeat appeals. It also manages academic standing and credit holds for students seeking to reenroll after academic difficulty.
Retro-Drop/ Withdrawal & Repeats
Academic Standing
Housing
The Housing Department manages all aspects of on-campus housing at UMass Boston, including applications, room assignments, and residential life services. While the office oversees housing charges and payments, it’s important to note that housing billing is separate from institutional billing handled through the Bursar’s Office.
Billing & Payments
Residential Life & Support
Application & Assinments
One Stop
Key Referrals
Click the icons to learn which office handles each topic and ensure students are referred to the correct location. Note: The areas shown represent the key topics One Stop Advisors commonly refer students to. They are not all-inclusive of every service offered by each office or department.
One Stop
Which Office Handles This?
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Transcript
Which Office Handles This?
Financial Aid Office
UMass Boston Office Directory for Common One Stop Student Inquiries
Bursar's Office
Registrar's Office
One Stop
Start Here
Student Affairs
Advising
Housing
Undergraduate Studies
IT
Advising
The Advising Offices (ACES, College Advising, & Faculty Advising) help students make informed academic decisions, plan degree pathways, and register for appropriate courses. Each College Department also supports students within specific majors, assisting with prerequisite overrides, transfer credit evaluations, and major-specific opportunities.
College Advising
ACES
College Departments
Faculty Advising
Financial Aid Office
The Financial Aid Office assists students in financing their education through federal, state, and institutional aid. The office manages loan processing, scholarships, appeals, and aid adjustments, ensuring students understand their eligibility and maintain progress toward degree completion.
Packaging
Disbursement
SAP
Outside Resource
Merit
Appeals
Adjustments
Student Affairs
The Division of Student Affairs supports sutdents' well-being, engagement, and success both inside and outside the classroom. These offices help students navigate personal, academic, and administrative matters - from conduct and residency changes to health, accessibility, and student empoloyment resources.
Dean of Students
Employment
ID Office
Veterans
UHS
ISSS
Parking
Ross Center
Bookstore
WPE
Library
Information Technology
The IT Service Desk assists students, faculty, and staff with technical issues related to university systems and accounts. This includes support for login access, email, WISER, Beacon Gateway, and other UMass Boston technology services.
Technical Issues
Bursar's Office
The Bursar’s Office manages all student billing and payment-related services — including tuition charges, waivers, refunds, payment plans, and tax forms. If it involves account balance or payments, this is the office to contact.
Questions
Waivers
Plans
Refunds
1098-T
Collections
Collections
Late Fee
Insurance
Registrar's Office
The Registrar's Office manages student academic records and registration processes. This office oversees enrollment, program changes, transfer evaluations, and degree audits to ensure students' educational information is accurate and up to date throughout their time at UMass Boston.
Enrollment
Reenrollment
Admissions
Change of Major
Credit Overload
Transfer Credit
Audit Updates
Undergraduate Studies
The Office of Undergraduate Studies supports students in maintaining academic progress and returning to good standing. This office reviews retroactive drop or withdrawal and repeat appeals. It also manages academic standing and credit holds for students seeking to reenroll after academic difficulty.
Retro-Drop/ Withdrawal & Repeats
Academic Standing
Housing
The Housing Department manages all aspects of on-campus housing at UMass Boston, including applications, room assignments, and residential life services. While the office oversees housing charges and payments, it’s important to note that housing billing is separate from institutional billing handled through the Bursar’s Office.
Billing & Payments
Residential Life & Support
Application & Assinments
One Stop
Key Referrals
Click the icons to learn which office handles each topic and ensure students are referred to the correct location. Note: The areas shown represent the key topics One Stop Advisors commonly refer students to. They are not all-inclusive of every service offered by each office or department.
One Stop