Troubleshooting
Sometimes our technology doesn't work the way we expect it to. Let's find out what's happening with this crew, and see if we can help them get to their fun game at school!
What?
Reya's headphones aren't playing any sound. What should she do?
ZZZzzz
The website is taking so long to load!
Grrr!
Nothing's working
We've waited patiently, but it's been a few minutes and still nothing's happening
The computer is completely frozen! Nothing is working at all. What next?
Oh no!
Jimmy tries to get to the website, but an error message pops up. What should he do?
Pirate Timeline
03
07
01
Telling stories with order and hierarchy is essential.
The important thing is that everything fits the theme.
Make the numbers tell stories with graphics.
You can add interactivity to your timeline.
06
04
And leave your class in awe.
Icons are always good allies.
02
08
05
And add a topping: give it interactivity and animation.
Also animations to make it fun.
Wait patiently
Sometimes a website might take longer to load than we expect. Waiting patiently is an important skill, so practice waiting without bothering others.
A brilliant title
Genially, thanks to its resource gallery, helps you enhance the formal and functional coherence of your content in the classroom. This way, we create an immersive communicative environment where true visual stories develop.
Insert a video
Visual content is a cross-cutting and universal language, like music. We are able to understand images from millions of years ago, even from other cultures.
Refresh
Ashley has been waiting patiently for a few minutes, but sees that most of her classmates are already moving on. She doesn't want to get lost! Time to hit the refresh button.
Write a great headline
Visual content is a cross-cutting and universal language, like music. We are able to understand images from millions of years ago, even from other cultures.
Re-read instructions
The teacher wrote the website on the board, but Jimmy typed the website wrong! He looks again and takes his time, typing each letter slowly.
Here you can put a highlighted title
If you are going to present live, we recommend that you train your voice and practice: the best improvisation is always the one that is most rehearsed!.
You can create a outline to synthesize the content and use words that help consolidate the mental structures of the students.
Show enthusiasm, flash a smile, and maintain eye contact with your students: 'The eyes, chico. They never lie'. Leave them speechless.
Maps are a great ally, use them!
Interactive visual communication improves learning outcomes on any topic and in any context. Before you start creating, it's a good idea to take a few minutes to think about what this map tells and teaches you.
Here you can include a relevant piece of information to highlight
Here you can include a relevant piece of information to highlight
Use tables
Disciplines such as Visual Thinking facilitate the organization of knowledge through the use of images, graphics, infographics, and simple drawings.
When in doubt, Reboot!
When everything is moving slowly, or the screen is completely frozen, you can try restarting your computer. Make sure you ask a grown up for help if you don't know how, or if you have restarted and things still aren't right.
Describe the topic and the content you will address in class, and don't forget to emphasize why the topic is interesting.
With Genially templates, you can include visual resources to engage the class from minute one. You can also highlight key content to facilitate its assimilation and even embed external content that surprises and provides more context to the topic: videos, photos, audios...Anything you want!
Use an image
And use this space to describe it. You can upload an image from your computer or use the resources available in Genially, on the left side of the tool. Leave the whole class speechless!
Check your cords
Jimmy checks his cords and sees that his headphones aren't plugged in all the way. He pushes the cord in, and the sound works!
Troubleshooting
Kara Hare
Created on November 7, 2025
Teach your littles how to solve simple technology problems with this fun interactive story map.
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Transcript
Troubleshooting
Sometimes our technology doesn't work the way we expect it to. Let's find out what's happening with this crew, and see if we can help them get to their fun game at school!
What?
Reya's headphones aren't playing any sound. What should she do?
ZZZzzz
The website is taking so long to load!
Grrr!
Nothing's working
We've waited patiently, but it's been a few minutes and still nothing's happening
The computer is completely frozen! Nothing is working at all. What next?
Oh no!
Jimmy tries to get to the website, but an error message pops up. What should he do?
Pirate Timeline
03
07
01
Telling stories with order and hierarchy is essential.
The important thing is that everything fits the theme.
Make the numbers tell stories with graphics.
You can add interactivity to your timeline.
06
04
And leave your class in awe.
Icons are always good allies.
02
08
05
And add a topping: give it interactivity and animation.
Also animations to make it fun.
Wait patiently
Sometimes a website might take longer to load than we expect. Waiting patiently is an important skill, so practice waiting without bothering others.
A brilliant title
Genially, thanks to its resource gallery, helps you enhance the formal and functional coherence of your content in the classroom. This way, we create an immersive communicative environment where true visual stories develop.
Insert a video
Visual content is a cross-cutting and universal language, like music. We are able to understand images from millions of years ago, even from other cultures.
Refresh
Ashley has been waiting patiently for a few minutes, but sees that most of her classmates are already moving on. She doesn't want to get lost! Time to hit the refresh button.
Write a great headline
Visual content is a cross-cutting and universal language, like music. We are able to understand images from millions of years ago, even from other cultures.
Re-read instructions
The teacher wrote the website on the board, but Jimmy typed the website wrong! He looks again and takes his time, typing each letter slowly.
Here you can put a highlighted title
If you are going to present live, we recommend that you train your voice and practice: the best improvisation is always the one that is most rehearsed!.
You can create a outline to synthesize the content and use words that help consolidate the mental structures of the students.
Show enthusiasm, flash a smile, and maintain eye contact with your students: 'The eyes, chico. They never lie'. Leave them speechless.
Maps are a great ally, use them!
Interactive visual communication improves learning outcomes on any topic and in any context. Before you start creating, it's a good idea to take a few minutes to think about what this map tells and teaches you.
Here you can include a relevant piece of information to highlight
Here you can include a relevant piece of information to highlight
Use tables
Disciplines such as Visual Thinking facilitate the organization of knowledge through the use of images, graphics, infographics, and simple drawings.
When in doubt, Reboot!
When everything is moving slowly, or the screen is completely frozen, you can try restarting your computer. Make sure you ask a grown up for help if you don't know how, or if you have restarted and things still aren't right.
Describe the topic and the content you will address in class, and don't forget to emphasize why the topic is interesting.
With Genially templates, you can include visual resources to engage the class from minute one. You can also highlight key content to facilitate its assimilation and even embed external content that surprises and provides more context to the topic: videos, photos, audios...Anything you want!
Use an image
And use this space to describe it. You can upload an image from your computer or use the resources available in Genially, on the left side of the tool. Leave the whole class speechless!
Check your cords
Jimmy checks his cords and sees that his headphones aren't plugged in all the way. He pushes the cord in, and the sound works!