Info
Good Things we achieved
2024/2025
70K
$4.8m
44M
1000+ Digital Mentors upskilled
In grants distributed to our network of community partners to deliver digital inclusion programs
+ Read more
people supported to build their digital skills and confidence
people reeached through our campaigns
Program Spotlight
Digital Sisters
Digital skills learners improved their confidence and social inclusion
"One lady just screamed loudly saying, I did it, I did it! I sent my first email"
Rosemary, Digital Mentor Arise Women's Support Association,
Watch an inspiring Digital Sisters video
Leading and Influencing
2024/2025
Strengthening Good Things leadership in digital inclusion
Thanks to our partners
Amplifying community voices
Researching the digital divide
Advocating for digital inclusion
Over 4,000 organisations are part of the Good Things network with 444 joining us in 2024/25
Centring the voices of community organisations and digitally excluded people to advocate for change
Producing and sharing Australian first research on AI and the economic benefits of digital inclusion
Influencing decision makers through targeted campaigns, advocacy and engagement
Weaknesses
We are proud to work in partnership with 15 funders from Goverment to corporate
Impact stories
Advocacy and leading highlights
Be Connected support people over 50 to feel safer and more confident online
Digital Champions presenting across the country
Advocating to close the digital divide
Good Things digital inclusion research and reports
Read a Be Connected impact story
Impact stories
Digital Champions trained to support people get online
Read a Digital Champion story
Our focus on AI and supporting people with intellectual disability
2024/2025
AI for good
AI Resources
Good Things created 42 brand new AI literacy resources to support program delivery and educate people at risk of digital exclusion on key topics including verifying information, generating AI content and online safety. The resources include tipsheets, courses and interactive games. They are available for everyone to use.
With the rapid rise and adoption of AI across platforms, devices, essential services and workplaces, it is critical that people with low digital skills and confidence are supported so they do not fall further behind. 20 community organisations received grant funding, training and support to deliver the project in a 6 month pilot, with the program supporting over 600 women.
New Games for Good program
In May 2025 Good Things launched Games for Good, partnering with people with intellectual disability to help others use the internet more safely and confidently. This program is made possible thanks to support from Google.org.
Check out and use our AI resources and games
Everyday independence
n = 2101 63% of participants reported increased social connection How we measure: Participants are asked to rate their agreement with the statement 'I feel I have more independence in my everyday life from participating in this training' using a likert scale. Those who respond 'strongly agree' or 'agree' are counted as increasing their social connection. This outcome was introduced in July 2024, in response to significant qualitative data indicating that participants were gaining independence and relying less on family after participating in our programs
Increased confidence
- n = 685
- 60% of participants reported increased confidence to use technology
How we measure: Participants are asked to rate their confidence to use technology on a scale of 1-5 at baseline and after receiving training or support. Participants who improve upon their baseline score are counted as increasing their confidence. This new way of measuring increased confidence was introduced at 1 July 2024, meaning we cannot compare the results to previous years results.
The Economic Benefits of Overcoming Digital Exclusion report, authored by economist Nicki Hutley, found that closing the digital divide could unlock nearly half a billion in annual economic benefits. Launched at Parliament House by the former Assistant Minister for Social Security, Women and Ageing, Kate Thwaites MP, it has informed government, business and sector priorities around productivity and participation, and provides a critical evidence base for ongoing advocacy. Check out the Economic Benefit Report Our Understanding AI Literacy and Digital Inclusion report examined how emerging technology affects people’s lives and learning. Featuring voices from learners, digital mentors and industry partners, it highlighted Good Things’ role as a leading voice on AI equity and inclusion. Check out the Understanding AI Literacy and Digital Inclusion Report The Australian Attitudes to Getting Online 2024 survey showed how cost of living pressures limit access to devices and data alongside the impact of rapid tech changes on digital confidence, sparking widespread media coverage and shaping our Get Online Week campaign that reached millions. Check out The Australian Attitudes to Getting Online 2024
Digital Champions - “I like to do work that is inspiring”
As the Bridge Initiative continues to evolve, 10 people with intellectual disability from across the country have been employed as Digital Champions. They share their expertise, personal insights and passion for technology to close the digital divide for people with disability. “As a Digital Champion, I like to help others to build confidence and skills and make the most of the internet,” says Jerry, a Digital Champion from South Australia. To prepare for their role, the Champions participated in a capacity building training program. Together they developed leadership, workplace and presentation skills alongside important digital literacy skills. Digital Champions are not just building their own confidence and skills, but those of hundreds of others through speaking engagements with community and corporate organisations, sector leading conferences and meetings with key decision makers. “I have an opportunity to meet new people and grow my skills. I like to do meaningful work and work that is inspiring to me,” says Jerry. The voice of people with lived experience is embedded throughout the program to ensure it reflects the real world learning needs of people with intellectual disability. This includes the Champions co-designing engaging online safety learning activities tailored to adults with intellectual disability, and building confidence sharing their personal stories about why getting online safely and confidently is so important. This initiative, delivered in partnership by Good Things and Down Syndrome Australia, will continue throughout 2025/26 with a further 10 Digital Champions employed.
Collaborative action remained central to our advocacy, leveraging the voices, influence and expertise of organisations across the digital inclusion sector. Through participation in sector initiatives such as the nbn Regulatory Proposal Forum, membership of the Australian Digital Inclusion Alliance (ADIA), and contributions to the Australian Council of Social Services, we helped shape national conversations and policy alignment on digital inclusion. In 2024/25 we joined sector calls for coordination and accountability at a federal level, through our contributions to, and support for, ADIA’s National Approach to Digital Inclusion campaign. We also formalised a partnership with Work Ventures and Good360 to progress the creation of a National Device Bank, a practical, scalable solution improving access to technology for those who need it most. We continued to raise awareness and drive action through representation at leading forums, from the Salesforce World Tour to the WA Council of Social Services, ensuring that digital inclusion remains central to discussions around Australia’s digital future.
Social Connection
n = 2302
- 63% of participants reported increased social connection
How we measure: Participants are asked to rate their agreement with the statement 'I feel more connected to others - either in my local area or online' using a likert scale. Those who respond 'strongly agree' or 'agree' are counted as increasing their social connection. We know this is not a goal for some participants who are independently learning digital skills, and thus expect the results for this outcome will reflect this ongoing.
Digital Mentors trained
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- Lorem ipsum dolor sit amet.
- Consectetur adipiscing elit.
- Sed do eiusmod tempor incididunt ut.
- Labore et dolore magna aliqua.
Digital Sisters: AI for Good
“We’ve become a sisterhood”
Arise Women’s Support Association have been delivering digital skills support through the Digital Sisters and AI for Good programs to hundreds of South Sudanese-Australian women and multicultural communities in Brisbane, Queensland. Hosted in people’s garages and living rooms, libraries, community halls, and even local parks, the organisation offers free welcoming support that is transforming lives. “Most want to get more out of their GPS apps, write resumes or job applications, or navigate through myGov – which nearly everyone uses,” says Rosemary, digital mentor at Arise Women’s Support Association. “When you see those ladies smile – or hear about the amazing cover letter that ChatGPT helped them write – that makes you really happy!” Ester started attending the AI for Good sessions in 2024. “It was amazing, learning how to use Google Translate and online searches – and then Rosemary took me straight into the NDIS portal,” she says. “Suddenly it all made sense.” In addition to starting working remotely for a support organisation and being better connected to family, Ester started helping other women in the classes, becoming a mentor herself. “We’ve become a sisterhood, really. Even though we’re from different countries, we are all together – sharing the best ways of living in Australia.”
Our passionate Digital Champions, Alanna, Chris, Sarah, Jerry, Eoin, and others, shared their experiences at high-profile events and meetings, demonstrating the power of people with lived experience leading change in digital inclusion. Highlights included presentations at the Technology for Social Justice and VALID conferences, as well as meetings with eSafety and the Good Things Board.
Digital Champion, Alanna, was featured in the program announcement video alongside
our collaborative partners Down Syndrome Australia.
Watch the Digital Champions video here.
Be Connected - “Technology is making life a whole lot easier”
Digital Connect Central Coast provides workshops for over 50s living in regional NSW. Funded and supported by Good Things Australia through the Be Connected program, their goal is to ensure seniors in their community remain connected and can safely navigate the rapidly changing digital world. “A lot of people who come to our sessions are really afraid of technology, and so we spend a lot of time teaching them that these things can’t be broken and to try things out,” says Trudie, digital mentor at Digital Connect. By delivering their sessions and events in comfortable community settings such as retirement villages and the local leagues club, Digital Connect is supporting their community to not just build essential digital skills, but grow their independence and social connections as well. “I’ve learnt so much this year on how to make life easier with technology. I do all my banking online now which is fabulous,” says Robyn, Central Coast resident and program participant. The organisation’s digital skills support is also helping people to connect across generations. “I don’t know all that’s on my phone so I want to learn more. I want to be able to talk to my 16 year old granddaughter on the same level!” says Bob.
Digital Mentors
1000+ upskilled to providing quality digital skills support to people in their community through training in this reporting period
90% feel more connected to their community 82% plan to continue volunteering or workin gin their role following trainign program Digital mentors were members of the 4,000+ community organsiations in the Good Things network, committed to closing the digital divide.
Increased Digital Skills
- 79% of participants increased their digital skills in one or more areas
- Top increased skills
- Using myGov
- Streaming music/TV
- Using digital health tools
- Using the internet for social activities
- Using the internet for hobbies
How we measure: To meet this outcome, participants are required to have improved at least one digital skills score in their follow up survey across a range of skill indicators compared with their baseline results. We ask participants to respond 'yes', 'no' or 'I don't know' to a range of digital skills within the domains of using devices, internet basics, social connection, entertainment and online services.
Good Things Annual Report & Impact - 2024 2025
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Transcript
Info
Good Things we achieved
2024/2025
70K
$4.8m
44M
1000+ Digital Mentors upskilled
In grants distributed to our network of community partners to deliver digital inclusion programs
+ Read more
people supported to build their digital skills and confidence
people reeached through our campaigns
Program Spotlight
Digital Sisters
Digital skills learners improved their confidence and social inclusion
"One lady just screamed loudly saying, I did it, I did it! I sent my first email"
Rosemary, Digital Mentor Arise Women's Support Association,
Watch an inspiring Digital Sisters video
Leading and Influencing
2024/2025
Strengthening Good Things leadership in digital inclusion
Thanks to our partners
Amplifying community voices
Researching the digital divide
Advocating for digital inclusion
Over 4,000 organisations are part of the Good Things network with 444 joining us in 2024/25
Centring the voices of community organisations and digitally excluded people to advocate for change
Producing and sharing Australian first research on AI and the economic benefits of digital inclusion
Influencing decision makers through targeted campaigns, advocacy and engagement
Weaknesses
We are proud to work in partnership with 15 funders from Goverment to corporate
Impact stories
Advocacy and leading highlights
Be Connected support people over 50 to feel safer and more confident online
Digital Champions presenting across the country
Advocating to close the digital divide
Good Things digital inclusion research and reports
Read a Be Connected impact story
Impact stories
Digital Champions trained to support people get online
Read a Digital Champion story
Our focus on AI and supporting people with intellectual disability
2024/2025
AI for good
AI Resources
Good Things created 42 brand new AI literacy resources to support program delivery and educate people at risk of digital exclusion on key topics including verifying information, generating AI content and online safety. The resources include tipsheets, courses and interactive games. They are available for everyone to use.
With the rapid rise and adoption of AI across platforms, devices, essential services and workplaces, it is critical that people with low digital skills and confidence are supported so they do not fall further behind. 20 community organisations received grant funding, training and support to deliver the project in a 6 month pilot, with the program supporting over 600 women.
New Games for Good program
In May 2025 Good Things launched Games for Good, partnering with people with intellectual disability to help others use the internet more safely and confidently. This program is made possible thanks to support from Google.org.
Check out and use our AI resources and games
Everyday independence
n = 2101 63% of participants reported increased social connection How we measure: Participants are asked to rate their agreement with the statement 'I feel I have more independence in my everyday life from participating in this training' using a likert scale. Those who respond 'strongly agree' or 'agree' are counted as increasing their social connection. This outcome was introduced in July 2024, in response to significant qualitative data indicating that participants were gaining independence and relying less on family after participating in our programs
Increased confidence
- n = 685
- 60% of participants reported increased confidence to use technology
How we measure: Participants are asked to rate their confidence to use technology on a scale of 1-5 at baseline and after receiving training or support. Participants who improve upon their baseline score are counted as increasing their confidence. This new way of measuring increased confidence was introduced at 1 July 2024, meaning we cannot compare the results to previous years results.The Economic Benefits of Overcoming Digital Exclusion report, authored by economist Nicki Hutley, found that closing the digital divide could unlock nearly half a billion in annual economic benefits. Launched at Parliament House by the former Assistant Minister for Social Security, Women and Ageing, Kate Thwaites MP, it has informed government, business and sector priorities around productivity and participation, and provides a critical evidence base for ongoing advocacy. Check out the Economic Benefit Report Our Understanding AI Literacy and Digital Inclusion report examined how emerging technology affects people’s lives and learning. Featuring voices from learners, digital mentors and industry partners, it highlighted Good Things’ role as a leading voice on AI equity and inclusion. Check out the Understanding AI Literacy and Digital Inclusion Report The Australian Attitudes to Getting Online 2024 survey showed how cost of living pressures limit access to devices and data alongside the impact of rapid tech changes on digital confidence, sparking widespread media coverage and shaping our Get Online Week campaign that reached millions. Check out The Australian Attitudes to Getting Online 2024
Digital Champions - “I like to do work that is inspiring”
As the Bridge Initiative continues to evolve, 10 people with intellectual disability from across the country have been employed as Digital Champions. They share their expertise, personal insights and passion for technology to close the digital divide for people with disability. “As a Digital Champion, I like to help others to build confidence and skills and make the most of the internet,” says Jerry, a Digital Champion from South Australia. To prepare for their role, the Champions participated in a capacity building training program. Together they developed leadership, workplace and presentation skills alongside important digital literacy skills. Digital Champions are not just building their own confidence and skills, but those of hundreds of others through speaking engagements with community and corporate organisations, sector leading conferences and meetings with key decision makers. “I have an opportunity to meet new people and grow my skills. I like to do meaningful work and work that is inspiring to me,” says Jerry. The voice of people with lived experience is embedded throughout the program to ensure it reflects the real world learning needs of people with intellectual disability. This includes the Champions co-designing engaging online safety learning activities tailored to adults with intellectual disability, and building confidence sharing their personal stories about why getting online safely and confidently is so important. This initiative, delivered in partnership by Good Things and Down Syndrome Australia, will continue throughout 2025/26 with a further 10 Digital Champions employed.
Collaborative action remained central to our advocacy, leveraging the voices, influence and expertise of organisations across the digital inclusion sector. Through participation in sector initiatives such as the nbn Regulatory Proposal Forum, membership of the Australian Digital Inclusion Alliance (ADIA), and contributions to the Australian Council of Social Services, we helped shape national conversations and policy alignment on digital inclusion. In 2024/25 we joined sector calls for coordination and accountability at a federal level, through our contributions to, and support for, ADIA’s National Approach to Digital Inclusion campaign. We also formalised a partnership with Work Ventures and Good360 to progress the creation of a National Device Bank, a practical, scalable solution improving access to technology for those who need it most. We continued to raise awareness and drive action through representation at leading forums, from the Salesforce World Tour to the WA Council of Social Services, ensuring that digital inclusion remains central to discussions around Australia’s digital future.
Social Connection
n = 2302
- 63% of participants reported increased social connection
How we measure: Participants are asked to rate their agreement with the statement 'I feel more connected to others - either in my local area or online' using a likert scale. Those who respond 'strongly agree' or 'agree' are counted as increasing their social connection. We know this is not a goal for some participants who are independently learning digital skills, and thus expect the results for this outcome will reflect this ongoing.Digital Mentors trained
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod.
Lorem ipsum dolor sit
Digital Sisters: AI for Good
“We’ve become a sisterhood”
Arise Women’s Support Association have been delivering digital skills support through the Digital Sisters and AI for Good programs to hundreds of South Sudanese-Australian women and multicultural communities in Brisbane, Queensland. Hosted in people’s garages and living rooms, libraries, community halls, and even local parks, the organisation offers free welcoming support that is transforming lives. “Most want to get more out of their GPS apps, write resumes or job applications, or navigate through myGov – which nearly everyone uses,” says Rosemary, digital mentor at Arise Women’s Support Association. “When you see those ladies smile – or hear about the amazing cover letter that ChatGPT helped them write – that makes you really happy!” Ester started attending the AI for Good sessions in 2024. “It was amazing, learning how to use Google Translate and online searches – and then Rosemary took me straight into the NDIS portal,” she says. “Suddenly it all made sense.” In addition to starting working remotely for a support organisation and being better connected to family, Ester started helping other women in the classes, becoming a mentor herself. “We’ve become a sisterhood, really. Even though we’re from different countries, we are all together – sharing the best ways of living in Australia.”
Our passionate Digital Champions, Alanna, Chris, Sarah, Jerry, Eoin, and others, shared their experiences at high-profile events and meetings, demonstrating the power of people with lived experience leading change in digital inclusion. Highlights included presentations at the Technology for Social Justice and VALID conferences, as well as meetings with eSafety and the Good Things Board.
Digital Champion, Alanna, was featured in the program announcement video alongside our collaborative partners Down Syndrome Australia.
Watch the Digital Champions video here.
Be Connected - “Technology is making life a whole lot easier”
Digital Connect Central Coast provides workshops for over 50s living in regional NSW. Funded and supported by Good Things Australia through the Be Connected program, their goal is to ensure seniors in their community remain connected and can safely navigate the rapidly changing digital world. “A lot of people who come to our sessions are really afraid of technology, and so we spend a lot of time teaching them that these things can’t be broken and to try things out,” says Trudie, digital mentor at Digital Connect. By delivering their sessions and events in comfortable community settings such as retirement villages and the local leagues club, Digital Connect is supporting their community to not just build essential digital skills, but grow their independence and social connections as well. “I’ve learnt so much this year on how to make life easier with technology. I do all my banking online now which is fabulous,” says Robyn, Central Coast resident and program participant. The organisation’s digital skills support is also helping people to connect across generations. “I don’t know all that’s on my phone so I want to learn more. I want to be able to talk to my 16 year old granddaughter on the same level!” says Bob.
Digital Mentors
1000+ upskilled to providing quality digital skills support to people in their community through training in this reporting period
90% feel more connected to their community 82% plan to continue volunteering or workin gin their role following trainign program Digital mentors were members of the 4,000+ community organsiations in the Good Things network, committed to closing the digital divide.
Increased Digital Skills
- Top increased skills
- Using myGov
- Streaming music/TV
- Using digital health tools
- Using the internet for social activities
- Using the internet for hobbies
How we measure: To meet this outcome, participants are required to have improved at least one digital skills score in their follow up survey across a range of skill indicators compared with their baseline results. We ask participants to respond 'yes', 'no' or 'I don't know' to a range of digital skills within the domains of using devices, internet basics, social connection, entertainment and online services.