TECH TROUBLESHOOTING

TECHNOLOGY

Can you solve the problem?

Troubleshooting

Objectives

Identify common hardware and peripheral devices and their functions

Recognize signs of network issues and connectivity problems

Analyze clues to diagnose tech problems like a pro

What you will be learning today

Match symptoms to the right device or connection fix

Use logical thinking to solve real-world tech issues

What is hardware?

Hardware comprises all physical, touchable computer parts

CORE COMPONENTS

CPU: the brain, processes instructionsRAM: Short-term memory for smooth app operation Hard Drive/SSD: Long-term storage for files/programs Motherboard: Connects all components like a nervous system

peripherals: the add-on tools

Peripherals

Devices that add functionality to a computer

Input Devices

Keyboard, mouse - send data Microphone, webcam - capture sound/video

Output Devices

Monitor, printer, speaker - provide information

Both Input & Output

Touchscreen, external hard drive, USB flash drive

+INFO

NETWORKS

Modem: Connects the network to the internet Router: Directs traffic: devices connect to this, making them part of the network Cables (Ethernet): connects a device to modem or router for a high-speed connection WiFi - sends a wireless signal for devices to connect to the network

02

03

01

Use the information to isolate possible causes1. Let's check i fthe device has power 2. Can you try restarting it? 3. Is it happening on just one device or all? Goal: Rule out simple fixes and narrow the issue to one likely cause

Test and Narrow down the cause

Ask questions to gather details.1. Can you describe what's happening? 2. When did the issue start? 3. Have there been any recent changes or updates? Goal: Understand exactly what isn't working and what the symptoms are

Identify the problem

Try the fix you believe will solve the problem1. "Let's reinstall the app." 2. "Try connecting to the WiFi again." 3. "I'll reset your password." Then ask, "Can you check if it's working now? Goal: Make sure the issue is actually resolved and the customer is satisfied.

Apply a Solution

03

01

My smart TV buffers constantly during streaming, showing a spinning wheel.

SOLUTION

Frozen Stream

I am frustrated because my computer seems to send print jobs, but the printer isn't printing.

SOLUTION

Phantom Printer

My smart TV buffers constantly during streaming, showing a spinning wheel.

The printer is not wireless, and the USB cable was loose

04

02

I can't get on the internet! Help!

SOLUTION

No Internet

My laptop has been extremely slow over the past week. It's only 3 months old!

SOLUTION

Slow-running Laptop

My smart TV buffers constantly during streaming, showing a spinning wheel.

Too many programs running at once. Not restarting often enough

Conclusions

Identified common hardware and peripheral devices and their functions

Recognize signs of network issues and connectivity problems

Analyzed clues to diagnose tech problems like a pro

Matched symptoms to the right device or connection fix

Used logical thinking to solve real-world tech issues

THANK YOU!

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