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Week 1 Day 2 Training

Lindsay Rider

Created on November 6, 2025

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Transcript

Welcome to ica!

Week 1 Day 2
Start

Welcome Back!

Reflection

Share 3 things you learned or found interesting yesterday.

What is one goal that you have for today?

Next

Index

Today's Agenda

01

Learning Review

02

ICA Client Portal

03

RingCentral

04

Keeper

05

Gusto

06

Integrated Cyber Advisors

You will meet via Zoom at 10am MT with the cyber team.

07

SharePoint

08

Hubspot Intro (If time permits)

09

Reflection

Next

Learning Objectives

Today you will...

  1. Learn about more tools ICA uses internally.
  2. Learn how to navigate Our Client Portal
  3. Explore ICA's filing system and files.
  4. Dive deeper into Integrated Cyber Advisors and cybersecurity processes at ICA.

More Information +

Next

How this Course Works

Click each item to learn more

More Information +

If you have any issues throughout this course, do not hesitate to reach out to Ashley Craddock via text or call at 303-718-3066

Next

Learning Review

01

A look back

at yesterday's learning...

Next

Learning Review

Our Symbols = Our Culture

Boris the bear

Gold

Honey the bee

Teamwork | ConsistencyCompound Effort

Resilience through tough seasons.

The Standard: What's true and worth protecting.

Next

Learning Review

Mission

We believe that when people understand the why, compliance becomes more than a process. It becomes a way of leading a team with trust and purpose. Our mission is to set the standard through integrity, hard work, and honesty. We build a culture where accountability and heart go hand in hand, where preparation creates confidence, and where compliance teams feel both challenged and cared for.

Next

Learning Review

ICA Curated, Inc.

At the center of all the other departments

Integrated Compliance Advisors

Offers regulatory compliance for RIAs. Is a client of all other departments.

Integrated Cyber Advisors

Offers cyber solutions to compliance clients.

Integrated Creative Advisors

Offers marketing and branding solutions to compliance clients.

Next

Learning Review

Stacie Craddock

Adam Ostermiller

Ashley Craddock

Tammi Ellis

Next

Integrated Compliance Advisors

Lindsay Rider

Stacie Craddock

Catherine Teichert

Amanda Walker

Tammi Ellis

Izzy Daboub

Next

Learning Review

Kristyn Koller

Adam Ostermiller

Next

Learning Review

Deandra Miklos

Anniston Craddock

Izzy Daboub

Luke Ostermiller

Sally Davey

Jennifer Stevens

Next

Learning Review

Next

Learning Review

The Tools (so far)

Teams

Outlook

SharePoint

Next

Learning Review

Question 1:

Next

Learning Review

Question 2:

Next

Learning Review

Question 3:

Next

ICA Client Portal

02

ICA Client Portal

Tools Built for Success

Next

ICA Client Portal

ICA Client Portal

An overview of the client portal and it's uses. Our client portal, found through our website, is kept up to date with the latest information for our clients. This is a great tool for all clients and is included standard for ICA clients at any level of service in any silo.

Next

ICA Client Portal

To Do:

Sign up for the Client Portal

Explore the Client Portal

Use the temporary login to sign in while you wait for your access to be approved.Username: training@integrated-compliance.comPassword: TrainingModule

Next

RingCentral

03

Ring Central

Our VOIP system

Next

Tools

Answer the phone:

Thank you for calling ICA. This is [Your Name]. How may I help you?

Ring Central

Our phone system. Use this to call colleagues and clients. Note that all incoming and outgoing calls are recorded.

Next

Tools

To Do:

Download the RingCentral app on your computer.

Download the RingCentral app on your phone (this is optional).

Call Ashley Craddock and tell her how your day is going so far.

Next

Keeper

04

Keeper

Password Manager

Next

Tools

Keeper

Secure Password Manager. Keeper is our shared storage system which keeps all of our passwords safe and encrypted, while allowing us to share with one another between devices.

Next

Tools

To Do:

Access Keeper

Download the Keeper Chrome extension.

Try using the keeper extension to login to 5 firm's of your choice on FINRA Gateway

Next

Gusto

05

Gusto

HR and Time Request Manageme

Next

Tools

Gusto

Time Management. Gusto is where you request time off, download your W2 Statements, and complete various other HR related tasks.

Next

Tools

To Do:

Verify that you can login to Gusto.

Bookmark the Gusto website in your browser.

Download the Gusto app on your phone (this is optional.)

Next

Cyber

06

Integrated Cyber Advisors

Connect with the Cyber Team at 1:00 PM MT
This event is on your Outlook Calendar

Next

SharePoint

02

SharePoint

Navigating and Using our Files

Next

Tools

Sharepoint

Shared File Storage. Sharepoint is our central hub for all of our client and internal files. Watch this video to learn how to navigate it and everything it has to offer.

Next

Tools

To Do:

Bookmark our Sharepoint in your browser (be sure to use Google Chrome as your main browser)

Sync the Sharepoint files with your computer.

Navigate to: (Silos --> Curated --> Consultant WIP) and add a file with your name.

Next

SharePoint

SharePoint

Connecting our Files. Yesterday, you synced SharePoint on your computer and learned, at a high level, how to navigate our files. Today, we will take a deeper dive into our SharePoint system and will explore some commonly used items within the filing system.

Next

SharePoint

Part 1

ADV 2A

SharePoint

ADV 2B

Form CRS

The File Structure.

BCP

Compliance Manual

ADV & CRS

Privacy Policy

Base Docs

Investment Advisory

Branding

Financial Planning

Firm Name

Client Agreements

Consulting

All Testing Folders

Enhanced Calls

Employee Name

U4

Next

U5

Employee Name

SharePoint

To Do:

Create the main folders within Company ABC

Save a COPY of the following documents in Company ABC's folder. Be sure to save them in the correct locations.

  • Compliance Manual
  • Privacy Policy
  • Form CRS
  • 2A Brochure

Next

SharePoint

1.

Next

SharePoint

2.

Next

Hubspot

08

Hubspot

Tools Built for Success

Next

Hubspot

Hubspot

An Intro to our CRM. Hubspot is our main CRM system. All of our client notes and tasks are maintained within this platform. Client forms (I.e. annual amendment forms, U4/2B forms, etc.) automatically flow through here as well.

Next

Hubspot

To Do:

Set your profile pic in Hubspot

Link your Inbox (if not already done)

Download the Outlook Extension.

Create Company Views

Create Task Views

Next

Reflection

09

Reflection

We would like to hear your thoughts...

Next

Reflection

01.

Next

Reflection

02.

Next

Reflection

03.

Next

Feedback

Next

Thank you!

Don't forget your 3pm MT meeting with Ashley. It is on your calendar.
CREATIVE DESIGN CONSULTANT

JENNIFER STEVENS

Jennifer Stevens is a seasoned brand and web designer who blends visual storytelling across print and digital to build identities and websites that fit each company’s style while staying on-trend. Known for refreshing and elevating established brands, she brings strategic rigor and creative intuition to every project; off the clock, she’s roller skating or diving into her next art piece.

DIRECTOR OF CREATIVE SERVICES

DEANDRA MIKLOS

Deandra Miklos is a marketing leader with 10+ years in financial services and startups; as an early hire at LPL’s Strategic Wealth Services, she helped scale from zero to 40+ firms managing $100B+ and has guided 60+ firms through brand creation, transitions, and digital transformations with scalable, cost-saving programs and campaigns. Outside work, she enjoys hiking with her dog Luna, cooking with her husband Aj, and crafting elaborate Christmas décor themes.

chief executive officer & founder

STACIE CRADDOCK

Stacie Craddock is a seasoned compliance professional who has led investment advisory firms through regulatory challenges, operational growth, and strategic transitions, specializing in practical frameworks that align SEC regulations with business objectives across executive and consulting roles. Based in Boulder, she’s a devoted Friday night football fan, photography enthusiast, and pastry design hobbyist who finds joy in family, travel, and creative pursuits.

CHIEF GROWTH & STRATEGY OFFICER

ADAM OSTERMILLER

Adam Ostermiller is a business development and strategy leader with ~20 years in custody sales, advisor recruiting, and growth, who led $16B+ in asset transitions at LPL and Schwab. He drives expansion through partnerships and advisor acquisition, holds an MBA and Series 7/63, serves on the ACE Scholarships board, and is a dad of three who loves snowboarding in Colorado.

Question 2:

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CREATIVE DESIGN CONSULTANT

ANNISTON CRADDOCK

Anniston is a creative marketing and design leader with deep expertise in brand strategy, digital content, and visual storytelling across industries. She aligns creative direction with business goals to deliver design-driven campaigns that elevate brands—and off the clock, she makes music to unwind and stay inspired.

CREATIVE DESIGN ASSOCIATE

IZZY DABOUB

Izzy Daboub is a passionate professional with a background in event planning, digital media, and strategic communication. Her passions outside of work include practicing yoga and Pilates, which reflect her focus on balance and well-being.

Please Note:

At the beginning of each section, you will see a button with a bell next to the title which will tell you approximately how much time that section should take to complete. Please note, much of this training is self paced and you are encouraged to work through each item at a speed that is best for your learning style.

CHIEF GROWTH & STRATEGY OFFICER

ADAM OSTERMILLER

Adam Ostermiller is a business development and strategy leader with ~20 years in custody sales, advisor recruiting, and growth, who led $16B+ in asset transitions at LPL and Schwab. He drives expansion through partnerships and advisor acquisition, holds an MBA and Series 7/63, serves on the ACE Scholarships board, and is a dad of three who loves snowboarding in Colorado.

MULTIMEDIA CONTENT CONSULTANT

LUKE OSTERMILLER

Luke is a Denver-based filmmaker, photographer, and founder of Loste Films, partnering with artists and brands to create visually striking, emotionally resonant work—from feature films and shorts to music videos and branded stories. Driven by the human experience, he brings a thoughtful, cinematic approach that leaves a lasting impression—and he’s almost always filming, chasing the next story.

CHIEF EXECUTIVE OFFICER & FOUNDER

STACIE CRADDOCK

Stacie Craddock is a seasoned compliance professional who has led investment advisory firms through regulatory challenges, operational growth, and strategic transitions, specializing in practical frameworks that align SEC regulations with business objectives across executive and consulting roles. Based in Boulder, she’s a devoted Friday night football fan, photography enthusiast, and pastry design hobbyist who finds joy in family, travel, and creative pursuits.

Question 1:

Please Note:

At the beginning of each section, you will see a button with a bell next to the title which will tell you approximately how much time that section should take to complete. Please note, much of this training is self paced and you are encouraged to work through each item at a speed that is best for your learning style.

CHIEF OPERATING OFFICER

ASHLEY CRADDOCK

Ashley Craddock is a dynamic sales and solutions leader with 10+ years in commercial real estate technology, client management, and strategic growth; as COO, she tailors innovative strategies and operational solutions that boost efficiency and elevate the client experience. A passionate traveler, she has visited 13 countries and is always planning her next getaway.

HUMAN RESOURCES OFFICER

TAMMI ELLIS

Tammi is a dedicated compliance professional with a Series 65 license and a background as a CCO delegate. She supports the lead consultants and oversees key operational functions, including human resources and payroll. Outside of work, Tammi enjoys gardening, which reflects her patience, attention to detail, and commitment to growth.

LEAD COMPLIANCE CONSULTANT

LINDSAY RIDER

Lindsay Rider is a Lead Consultant, holding the Series 65 and CSCP-IA designation. She enjoys coaching CCOs to build values-driven compliance cultures and streamline operations through risk assessments, regulatory filings, and tailored, tech-enabled programs. Outside of work, she’s often renovating her home to make each space both beautiful and highly functional.

COMPLIANCE ASSOCIATE

IZZY DABOUB

Izzy Daboub is a passionate professional with a background in event planning, digital media, and strategic communication. Her passions outside of work include practicing yoga and Pilates, which reflect her focus on balance and well-being.

SENIOR LEAD COMPLIANCE CONSULTANT

CATHERINE TEICHERT

Catherine Teichert is a seasoned finance professional with 20+ years’ experience, an MBA, and the CSCP-IA designation; as a Senior Lead Consultant at ICA, she leverages hands-on CCO experience to spot compliance risks, implement proactive regulatory strategies, and expertly interpret SEC rules. Outside of work, she channels her energy and competitive spirit into tennis and pickleball.

DIRECTOR OF CYBERSECURITY SERVICES

KRISTYN KOLLER

Kristyn Koller is a cybersecurity leader focused on protecting RIAs, blending business strategy with technical execution since 2008. A Colorado State University alum, she holds Microsoft, Cisco, and VMware certifications, is fluent in the NIST framework, and previously led a Top 500 MSP delivering proactive risk management and IT solutions. Outside of work, she’s a passionate runner who loves 5Ks and long-distance races.

MERCHANDISING & CREATIVE DESIGN ASSOCIATE

SALLY DAVEY

Sally is a Merchandise & Creative Associate who blends creativity, craftsmanship, and business savvy -drawing on 10+ years in sales, account management, and brand development to turn ideas into high-impact products. Before joining the team, she founded Threaded By Sal, an embroidery and print studio delivering everything from one-off pieces to full collections; off the clock, she’s often stitching her own designs into hats, tees, and apparel.

COMPLIANCE ASSOCIATE

Amanda Walker

Amanda is a dedicated compliance professional with a strong background in regulatory oversight, risk management, and operational compliance support. She partners closely with teams to streamline processes, maintain documentation standards, and ensure alignment with industry regulations. Outside of work, Amanda enjoys activities that reflect her organized, detail-oriented nature and commitment to continuous improvement.

COMPLIANCE ASSOCIATE

TAMMI ELLIS

Tammi is a dedicated compliance professional with a Series 65 license and a background as a CCO delegate. She supports the lead consultants and oversees key operational functions, including human resources and payroll. Outside of work, Tammi enjoys gardening, which reflects her patience, attention to detail, and commitment to growth.