Patient Pathways
Start
END
Interaction:
The provider gives verbal discharge instructions only
Interaction:
Pharmacist gets impatient with elderly patient.
Interaction:
Surgeon provides written directions and diagrams.
Interaction:
Doctor uses medical jargon; patient is confused.
Interaction:
Nurse uses motivational interviewing without judgment.
Interaction:
Receptionist gives unclear directions; patient gets lost
Interaction:
A pharmacist uses teach-back: “Can you tell me how you’ll take this?”
Interaction:
Nurse uses sarcasm and patient becomes upset.
Interaction:
Receptionist explains wait times and offers options.
Interaction:
You watch a nurse roll their eyes when asked questions.
Interaction:
Bad news is given privately with emotional support.
Interaction:
Doctor avoids explaining diagnosis.
Interaction:
Nurse explains each step of a painful procedure calmly.
Interaction:
Provider checks for transportation issues before scheduling.
Interaction:
A provider asks about cultural practices before planning treatment.
Interaction:
A medical assistant listens fully without interrupting.
Interaction:
Provider shares test results in a hallway.
Interaction:
Telehealth provider keeps talking through glitches.
Interaction:
Nurse says “It’s not a big deal” about surgery fears.
Interaction:
The doctor walks in without knocking.
Interaction:
Nurse confirms allergies before giving medication.
Interaction:
Telehealth provider asks patient to repeat the care plan.
Interaction:
Receptionist announces private info loudly
Interaction:
You are assisting a provider who refuses to repeat instructions.
Interaction:
A nurse explains medication side effects in simple language.
Interaction:
Provider avoids eye contact and stands over patient.
Interaction:
A doctor notices confusion and asks, “What questions do you have?”
Interaction:
Pediatrician kneels to child’s eye level and explains gently.
Interaction:
Doctor interrupts and rushes
Interaction:
Nurse dismisses the patients pain: "You're probably just anxious"
Interaction:
Provider checks that caregivers understand medications.
Interaction:
Doctor acknowledges fear: “It makes sense you’re worried.”
Interaction:
You observe annother provider ignores cultural concerns
Interaction:
Provider notices withdrawal and asks open-ended questions.
Interaction:
The provider speaks to the family instead of the capable patient
Interaction:
Hospital prints discharge instructions in patient’s language.
Interaction:
A provider uses a qualified medical interpreter.
Interaction:
Doctor ignores patient’s symptoms because labs look normal.
Interaction:
Dentist explains steps to reduce anxiety.
Interaction:
Doctor speaks too softly: leaving the patient feeling confused
Patient Pathways
Ferdinandi, Isabella R.
Created on November 5, 2025
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Transcript
Patient Pathways
Start
END
Interaction:
The provider gives verbal discharge instructions only
Interaction:
Pharmacist gets impatient with elderly patient.
Interaction:
Surgeon provides written directions and diagrams.
Interaction:
Doctor uses medical jargon; patient is confused.
Interaction:
Nurse uses motivational interviewing without judgment.
Interaction:
Receptionist gives unclear directions; patient gets lost
Interaction:
A pharmacist uses teach-back: “Can you tell me how you’ll take this?”
Interaction:
Nurse uses sarcasm and patient becomes upset.
Interaction:
Receptionist explains wait times and offers options.
Interaction:
You watch a nurse roll their eyes when asked questions.
Interaction:
Bad news is given privately with emotional support.
Interaction:
Doctor avoids explaining diagnosis.
Interaction:
Nurse explains each step of a painful procedure calmly.
Interaction:
Provider checks for transportation issues before scheduling.
Interaction:
A provider asks about cultural practices before planning treatment.
Interaction:
A medical assistant listens fully without interrupting.
Interaction:
Provider shares test results in a hallway.
Interaction:
Telehealth provider keeps talking through glitches.
Interaction:
Nurse says “It’s not a big deal” about surgery fears.
Interaction:
The doctor walks in without knocking.
Interaction:
Nurse confirms allergies before giving medication.
Interaction:
Telehealth provider asks patient to repeat the care plan.
Interaction:
Receptionist announces private info loudly
Interaction:
You are assisting a provider who refuses to repeat instructions.
Interaction:
A nurse explains medication side effects in simple language.
Interaction:
Provider avoids eye contact and stands over patient.
Interaction:
A doctor notices confusion and asks, “What questions do you have?”
Interaction:
Pediatrician kneels to child’s eye level and explains gently.
Interaction:
Doctor interrupts and rushes
Interaction:
Nurse dismisses the patients pain: "You're probably just anxious"
Interaction:
Provider checks that caregivers understand medications.
Interaction:
Doctor acknowledges fear: “It makes sense you’re worried.”
Interaction:
You observe annother provider ignores cultural concerns
Interaction:
Provider notices withdrawal and asks open-ended questions.
Interaction:
The provider speaks to the family instead of the capable patient
Interaction:
Hospital prints discharge instructions in patient’s language.
Interaction:
A provider uses a qualified medical interpreter.
Interaction:
Doctor ignores patient’s symptoms because labs look normal.
Interaction:
Dentist explains steps to reduce anxiety.
Interaction:
Doctor speaks too softly: leaving the patient feeling confused