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Patient Pathways

Ferdinandi, Isabella R.

Created on November 5, 2025

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Transcript

Patient Pathways

Start

END

Interaction:

The provider gives verbal discharge instructions only

Interaction:

Pharmacist gets impatient with elderly patient.

Interaction:

Surgeon provides written directions and diagrams.

Interaction:

Doctor uses medical jargon; patient is confused.

Interaction:

Nurse uses motivational interviewing without judgment.

Interaction:

Receptionist gives unclear directions; patient gets lost

Interaction:

A pharmacist uses teach-back: “Can you tell me how you’ll take this?”

Interaction:

Nurse uses sarcasm and patient becomes upset.

Interaction:

Receptionist explains wait times and offers options.

Interaction:

You watch a nurse roll their eyes when asked questions.

Interaction:

Bad news is given privately with emotional support.

Interaction:

Doctor avoids explaining diagnosis.

Interaction:

Nurse explains each step of a painful procedure calmly.

Interaction:

Provider checks for transportation issues before scheduling.

Interaction:

A provider asks about cultural practices before planning treatment.

Interaction:

A medical assistant listens fully without interrupting.

Interaction:

Provider shares test results in a hallway.

Interaction:

Telehealth provider keeps talking through glitches.

Interaction:

Nurse says “It’s not a big deal” about surgery fears.

Interaction:

The doctor walks in without knocking.

Interaction:

Nurse confirms allergies before giving medication.

Interaction:

Telehealth provider asks patient to repeat the care plan.

Interaction:

Receptionist announces private info loudly

Interaction:

You are assisting a provider who refuses to repeat instructions.

Interaction:

A nurse explains medication side effects in simple language.

Interaction:

Provider avoids eye contact and stands over patient.

Interaction:

A doctor notices confusion and asks, “What questions do you have?”

Interaction:

Pediatrician kneels to child’s eye level and explains gently.

Interaction:

Doctor interrupts and rushes

Interaction:

Nurse dismisses the patients pain: "You're probably just anxious"

Interaction:

Provider checks that caregivers understand medications.

Interaction:

Doctor acknowledges fear: “It makes sense you’re worried.”

Interaction:

You observe annother provider ignores cultural concerns

Interaction:

Provider notices withdrawal and asks open-ended questions.

Interaction:

The provider speaks to the family instead of the capable patient

Interaction:

Hospital prints discharge instructions in patient’s language.

Interaction:

A provider uses a qualified medical interpreter.

Interaction:

Doctor ignores patient’s symptoms because labs look normal.

Interaction:

Dentist explains steps to reduce anxiety.

Interaction:

Doctor speaks too softly: leaving the patient feeling confused