The care you need
Where to go
Timing
How to schedule
Preventive and routine care:
Call your doctor’s office during regular business hours or schedule online (if available).
• Checkups • Immunizations • Minor illnesses • Minor injuries
Up to 4+ weeks for an open appointment
Your personal doctor
Click here
Urgent issues that aren’t life-threatening:
Walk-ins are typically accepted. You may be able to call ahead or check online to see if there’s a wait.
• Sprains • Minor broken bones (e.g., finger) • Minor burns • Minor infections • Strep throat
Same-day appointments
Urgent care
Click here
Non-emergency issues you’d prefer to stay home for:
Check your doctor’s website or call their office to learn about virtual visit availability.3
• Preventive and routine care
• Some urgent care needs2
Same-day appointments may be available
Click here
Virtual visit
Life-threatening and/or very serious conditions:
• Heavy bleeding • Chest pain • Major burns • Difficulty breathing • Spinal injuries
If you have a life-threatening emergency, call 911 or go to the nearest emergency room right away.
Emergency room
UHC_CAHPS_CheckIn_WhereToGetCare_S2644559
Bret Ryan
Created on November 5, 2025
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Transcript
The care you need
Where to go
Timing
How to schedule
Preventive and routine care:
Call your doctor’s office during regular business hours or schedule online (if available).
• Checkups • Immunizations • Minor illnesses • Minor injuries
Up to 4+ weeks for an open appointment
Your personal doctor
Click here
Urgent issues that aren’t life-threatening:
Walk-ins are typically accepted. You may be able to call ahead or check online to see if there’s a wait.
• Sprains • Minor broken bones (e.g., finger) • Minor burns • Minor infections • Strep throat
Same-day appointments
Urgent care
Click here
Non-emergency issues you’d prefer to stay home for:
Check your doctor’s website or call their office to learn about virtual visit availability.3
• Preventive and routine care • Some urgent care needs2
Same-day appointments may be available
Click here
Virtual visit
Life-threatening and/or very serious conditions:
• Heavy bleeding • Chest pain • Major burns • Difficulty breathing • Spinal injuries
If you have a life-threatening emergency, call 911 or go to the nearest emergency room right away.
Emergency room