Alignment Guide
Strictly Private and Confidential
Communication Foundations
Cornerstone Training
The Mission
Alignment Guide
Strictly Private and Confidential
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Scoring Instructions:
- Add your answers together in each of the following groups
- Group 1: Questions 3, 7, 10, 13, 18
- Group 2: Questions 2, 6, 11, 14, 17
- Group 3: Questions 1, 4, 8, 15, 19
- Group 4: Questions 5, 9, 12, 16, 20
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Scoring Instructions:
- Add your answers together in each of the following groups
- BOLD: Questions 3, 7, 10, 13, 18
- EXPRESSIVE: Questions 2, 6, 11, 14, 17
- SYMPATHETIC: Questions 1, 4, 8, 15, 19
- TECHNICAL: Questions 5, 9, 12, 16, 20
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
Let’s take a look at our BEST Communicators…
- Bold
- Built around directness and honesty but may have trouble with emotional intelligence.
- Expressive
- Enthusiastic and energetic communicators that may have difficulty keeping to task.
- Sympathetic
- Compassionate and patient speakers that nurture relationships but have difficulty with confrontation.
- Technical
- Conversations are analytical, precise, and detail oriented however may not translate well to others without a technical background.
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
BOLD
CORE TRAITS Confident Assertive Direct
STRENGTHS +Clear Expectations+ +Decisive+ +Commands Attention+ +Quick Problem-Solving+
DIFFICULTIES -Intimidating- -Overpowering in Chat- -Impatient- -Low Tolerance for Uncertainty-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
EXPRESSIVE
CORE TRAITS Enthusiastic Energetic Creative
STRENGTHS +High Energy+ +Engaging Storytelling+ +Creative Thinking+ +Strong Rapport+
DIFFICULTIES -Lacks Focus- -Inconsistent Follow Through- -Overwhelming Personality- -Difficulty Getting to Point-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
SYMPATHETIC
CORE TRAITS Compassionate Patient Supportive
STRENGTHS +Empathetic Listener+ +Trust Builder+ +Team Oriented+ +Voice For Voiceless+
DIFFICULTIES -Avoids Confrontation- -Over Accommodating- -Slow Decision-Making- -Struggles With Boundaries-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
TECHNICAL
CORE TRAITS Analytical Precise Detailed
STRENGTHS +Detail Oriented+ +Logical and Structured+ +Reliable+ +Consistent+
DIFFICULTIES -Dry or Impersonal- -Complex Conversationalist- -Rigid Thought Process- -Low Adaptability-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
10
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
Non-verbal communication includes gestures, facial expressions, body language, and visual cues to express thoughts or emotions without words
Verbal communication involves using words, either spoken or written, to convey messages
11
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
12
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
ACTIVE LISTENING
Paraphrasing for Understanding Asking Clarifying Questions Maintain Eye Contact Mindfulness and Patience
13
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
14
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Emotional Intelligence
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
E·mo·tion·al In·tel·li·gence Noun The ability to recognize, understand, manage, and influence emotions—both your own and those of others. It plays a critical role in how we communicate, collaborate, and lead in professional environments.
16
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
Five Core Components of Emotional Intelligence
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
17
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
Why it Matters…
Enhanced Communication and Collaboration Emotional Intelligence improves workplace communication and fosters collaboration through trust and rapport among team members. Conflict Reduction and Empathy High Emotional Intelligence reduces conflicts by promoting empathy and active listening in workplace interactions. Improved Leadership Abilities Leaders with strong Emotional Intelligence connect with teams, understand their needs, and motivate them effectively. Positive and Inclusive Workplace Emotional Intelligence supports inclusive communication, creating a positive environment valuing diverse perspectives.
18
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
19
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Written Business Communication
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Professionalism and credibility: Proper etiquette projects a professional image and builds credibility and trust with clients and colleagues. It demonstrates competence and respect for others. Clarity and efficiency: Well-formatted and concise emails are easier to read and understand, saving time and reducing the need for clarification. It helps ensure your message is received as intended. Relationship building: Respectful and courteous communication fosters positive relationships with colleagues, clients, and partners. It shows you value their time and creates a more collaborative environment. Avoiding misunderstandings: In the absence of tone of voice or body language, proper email etiquette is crucial for conveying the intended meaning and avoiding misinterpretation.
Why it Matters…
21
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
CORE TIPS
22
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
CORE TIPS
23
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
24
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
25
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
26
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
27
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
28
Cornerstone Training
Communication Foundations
Jarid Neiman
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Transcript
Alignment Guide
Strictly Private and Confidential
Communication Foundations
Cornerstone Training
The Mission
Alignment Guide
Strictly Private and Confidential
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Scoring Instructions:
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
What is your Communication Style?
Scoring Instructions:
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
Let’s take a look at our BEST Communicators…
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
BOLD
CORE TRAITS Confident Assertive Direct
STRENGTHS +Clear Expectations+ +Decisive+ +Commands Attention+ +Quick Problem-Solving+
DIFFICULTIES -Intimidating- -Overpowering in Chat- -Impatient- -Low Tolerance for Uncertainty-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
EXPRESSIVE
CORE TRAITS Enthusiastic Energetic Creative
STRENGTHS +High Energy+ +Engaging Storytelling+ +Creative Thinking+ +Strong Rapport+
DIFFICULTIES -Lacks Focus- -Inconsistent Follow Through- -Overwhelming Personality- -Difficulty Getting to Point-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
SYMPATHETIC
CORE TRAITS Compassionate Patient Supportive
STRENGTHS +Empathetic Listener+ +Trust Builder+ +Team Oriented+ +Voice For Voiceless+
DIFFICULTIES -Avoids Confrontation- -Over Accommodating- -Slow Decision-Making- -Struggles With Boundaries-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
TECHNICAL
CORE TRAITS Analytical Precise Detailed
STRENGTHS +Detail Oriented+ +Logical and Structured+ +Reliable+ +Consistent+
DIFFICULTIES -Dry or Impersonal- -Complex Conversationalist- -Rigid Thought Process- -Low Adaptability-
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
10
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
Non-verbal communication includes gestures, facial expressions, body language, and visual cues to express thoughts or emotions without words
Verbal communication involves using words, either spoken or written, to convey messages
11
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
12
Cornerstone Training
Communication Foundations
Alignment Guide
Strictly Private and Confidential
“It was impossible to get a conversation going, everybody was talking too much.” – Yogi Berra
ACTIVE LISTENING
Paraphrasing for Understanding Asking Clarifying Questions Maintain Eye Contact Mindfulness and Patience
13
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
14
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Emotional Intelligence
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
E·mo·tion·al In·tel·li·gence Noun The ability to recognize, understand, manage, and influence emotions—both your own and those of others. It plays a critical role in how we communicate, collaborate, and lead in professional environments.
16
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
Five Core Components of Emotional Intelligence
17
Cornerstone Training
Emotional Intelligence
Alignment Guide
Strictly Private and Confidential
“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie
Why it Matters…
Enhanced Communication and Collaboration Emotional Intelligence improves workplace communication and fosters collaboration through trust and rapport among team members. Conflict Reduction and Empathy High Emotional Intelligence reduces conflicts by promoting empathy and active listening in workplace interactions. Improved Leadership Abilities Leaders with strong Emotional Intelligence connect with teams, understand their needs, and motivate them effectively. Positive and Inclusive Workplace Emotional Intelligence supports inclusive communication, creating a positive environment valuing diverse perspectives.
18
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
19
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Written Business Communication
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Professionalism and credibility: Proper etiquette projects a professional image and builds credibility and trust with clients and colleagues. It demonstrates competence and respect for others. Clarity and efficiency: Well-formatted and concise emails are easier to read and understand, saving time and reducing the need for clarification. It helps ensure your message is received as intended. Relationship building: Respectful and courteous communication fosters positive relationships with colleagues, clients, and partners. It shows you value their time and creates a more collaborative environment. Avoiding misunderstandings: In the absence of tone of voice or body language, proper email etiquette is crucial for conveying the intended meaning and avoiding misinterpretation.
Why it Matters…
21
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
CORE TIPS
22
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
CORE TIPS
23
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
24
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
25
Cornerstone Training
Written Business Communication
Alignment Guide
Strictly Private and Confidential
“It is perfectly okay to write garbage- as long as you edit brilliantly.” – C.J. Cherryh - Writer
Find the Faults!
26
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
Questions?
27
Cornerstone Training
Alignment Guide
Strictly Private and Confidential
28
Cornerstone Training