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Elements of Thought
GBS/WW
Created on November 4, 2025
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Transcript
1. Purpose
2. Questions
8. Implications
Elements of Thought
3. Assumptions
7. Inferences
6. Concepts
4. Point of View
5. Information
Purpose
What it Means: The goal of your thinking. GBS Example: Are you fixing a process issue or a policy issue?
Questions
What it Means: The problem you're trying to solve. GBS Example: “Why are ticket resolution times delayed?”
Assumptions
What it Means: Things you believe without checking. GBS Example: Assuming all teams understand a KPI the same way.
Point of View
What it Means: The perspective you're using. GBS Example: Looking at it from the distributor’s vs. compliance view.
Information
What it Means: The data or facts you use. GBS Example: Using my Support data and user feedback.
Concepts
What it Means: The ideas or principles behind your thinking. GBS Example: Understanding “customer centricity” in GBS.
Inferences
What it Means: The conclusions you draw. GBS Example: Thinking a shared mailbox is causing missed messages.
Implications