Third Party Auto Question
Were any other vehicles involved? The page title tells us this question is regarding third party vehicles. This would be vehicles other than our Insureds. The other vehicles involved in the accident are the "adverse vehicle" or "third party vehicle". If multiple third party vehicles are involved, continue to select "Yes" until they are all added to the claim.
Selecting "No" will take you to the next Workflow Question. If "Yes" is selected, you'll be taken to Third Party Auto Unit Page.
Third Party Auto Unit Page
You will enter information regarding: VIN/Year/Make/Model Damage to the vehicle Vehicle color/ License Plate Whether the vehicle is drivable Owners/Drivers Violations and Citations
After completing entry on this page, you'll receive the Injured Party Question and Additional Injureds Question to add injured parties to the Third Party vehicle.
Clicking "Continue" at the bottom of the page takes you to the next Workflow Question.
After reviewing all of the information, click Next Activity below.
Owners Link: If you have the full name of the third party client, click the Owners Link to retrieve the information from the Client Information System. If you only have a partial name, DO NOT enter the name into CIS. Instead type the partial name in the Comments Box directly above the Owners link. If you don't have ANY information, select the Unknown Client Radio Button. No further entry will be needed. If there are multiple Owners of the vehicle, you can click the Owner's link again to add the additional owners.
Driver Link: You have several different options for the driver:
Same as Owner- select if the driver is the same as the owner you listed. This displays if only one owner is listed.
There are also radio buttons for No Driver, Parked, and Unknown Client. Selecting the Other radio button, requires you to click the Driver link to search for and add the driver.
Rental Vehicle Link: Used to add a rental car company as the owner of the vehicle.
Violations/Citations: If the driver or someone in the vehicle received a citation, add the citation here. Click the Add link. A new page will display:
Highlight the Violation or Citation, then click Accept.
Bodily Injury: Notice that Bodily Injury will be grayed out until an injured party is added to the unit.
Total Loss: Select Total Loss if the vehicle is not repairable.
Alcohol/Drugs: Select Alcohol/Drugs if they relate to the claim.
Leased Unit:Select Leased Unit if the vehicle was leased.
Miscellaneous Property: Select Miscellaneous Property if there was any property damaged inside the vehicle.
Trailer Attached :Select Trailer Attached if a trailer was attached to the third party unit.
Model: Enter the Model if known.
Year and Make: These are the only required fields on the page. If unknown, enter 1900 in the year field. Enter the vehicle type (car, truck, SUV) in the make field. Such as: Year = 1900 Make = car
VIN:Enter the VIN, if known.
Damage Description :Enter a description of the damage to the vehicle.
Vehicle Color: Select the vehicle color.
License Plate Number: Enter the license plate number.
Registration State: Defaults to NC. Select the registration state, if it is not NC.
Drivable: Ask the reporter if the vehicle is drivable or not drivable. If not drivable, select the state of the airbags. Claims uses this information to determine which type of adjuster to assign.
Comments :For adverse vehicles enter any known insurance information and any other helpful information for the adjuster. Example: Give the insurance carrier and policy number. State Farm Policy: 89541236
Location Where Vehicle Can be Seen: When any "Not Drivable" option is selected from the Drivable dropdown, a location must be entered. The adjuster will need to know where they can inspect the vehicle.
Third Party Auto Question
RDU TEST
Created on November 4, 2025
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Transcript
Third Party Auto Question
Were any other vehicles involved? The page title tells us this question is regarding third party vehicles. This would be vehicles other than our Insureds. The other vehicles involved in the accident are the "adverse vehicle" or "third party vehicle". If multiple third party vehicles are involved, continue to select "Yes" until they are all added to the claim.
Selecting "No" will take you to the next Workflow Question. If "Yes" is selected, you'll be taken to Third Party Auto Unit Page.
Third Party Auto Unit Page
You will enter information regarding: VIN/Year/Make/Model Damage to the vehicle Vehicle color/ License Plate Whether the vehicle is drivable Owners/Drivers Violations and Citations
After completing entry on this page, you'll receive the Injured Party Question and Additional Injureds Question to add injured parties to the Third Party vehicle.
Clicking "Continue" at the bottom of the page takes you to the next Workflow Question.
After reviewing all of the information, click Next Activity below.
Owners Link: If you have the full name of the third party client, click the Owners Link to retrieve the information from the Client Information System. If you only have a partial name, DO NOT enter the name into CIS. Instead type the partial name in the Comments Box directly above the Owners link. If you don't have ANY information, select the Unknown Client Radio Button. No further entry will be needed. If there are multiple Owners of the vehicle, you can click the Owner's link again to add the additional owners.
Driver Link: You have several different options for the driver: Same as Owner- select if the driver is the same as the owner you listed. This displays if only one owner is listed. There are also radio buttons for No Driver, Parked, and Unknown Client. Selecting the Other radio button, requires you to click the Driver link to search for and add the driver.
Rental Vehicle Link: Used to add a rental car company as the owner of the vehicle.
Violations/Citations: If the driver or someone in the vehicle received a citation, add the citation here. Click the Add link. A new page will display:
Highlight the Violation or Citation, then click Accept.
Bodily Injury: Notice that Bodily Injury will be grayed out until an injured party is added to the unit.
Total Loss: Select Total Loss if the vehicle is not repairable.
Alcohol/Drugs: Select Alcohol/Drugs if they relate to the claim.
Leased Unit:Select Leased Unit if the vehicle was leased.
Miscellaneous Property: Select Miscellaneous Property if there was any property damaged inside the vehicle.
Trailer Attached :Select Trailer Attached if a trailer was attached to the third party unit.
Model: Enter the Model if known.
Year and Make: These are the only required fields on the page. If unknown, enter 1900 in the year field. Enter the vehicle type (car, truck, SUV) in the make field. Such as: Year = 1900 Make = car
VIN:Enter the VIN, if known.
Damage Description :Enter a description of the damage to the vehicle.
Vehicle Color: Select the vehicle color.
License Plate Number: Enter the license plate number.
Registration State: Defaults to NC. Select the registration state, if it is not NC.
Drivable: Ask the reporter if the vehicle is drivable or not drivable. If not drivable, select the state of the airbags. Claims uses this information to determine which type of adjuster to assign.
Comments :For adverse vehicles enter any known insurance information and any other helpful information for the adjuster. Example: Give the insurance carrier and policy number. State Farm Policy: 89541236
Location Where Vehicle Can be Seen: When any "Not Drivable" option is selected from the Drivable dropdown, a location must be entered. The adjuster will need to know where they can inspect the vehicle.