Injured Party Question
With auto claims, injured parties are always associated with the unit they were driving/riding in. Each time you add a unit, you'll get a question page.
This page asks: Is there an injury related to this unit? We just added the Insured's Unit, therefore the question relates to the Insured's vehicle.
Selecting "No" will allow you to bypass questions about injuries. If "Yes" is selected, you'll be taken to the Injured Page.
Injured Page
After completing entry on the page, click "Continue" to move to the next Workflow Question Page.
After reviewing all of the information, click Next Activity below.
Add Injured: Clicking the Add Injured link takes you to the Claim Client List to select the injured party. If the party is not listed, use the Add Client link to add them.
Unknown: If the Injured party is unknown, utilize this checkbox. (If you reach this page in error, you can click the "Unknown" checkbox to stay in the automated workflow.)
Claim Client List: This is a list of clients that are already associated with this claim.
Injury Description: Describe the injury using as much detail as possible. This information is very important to the Claims Department. It's used for claim assignment. Selected Diagnosis: This box does not need to be filled out. The claims adjuster will complete this field. Comments: Enter any comments that would be helpful to the adjuster.
Minor checkbox- Check if the injured party was under 18. This will alert claims to get parents/guardians involved.
Fatality- Check if the injured party is deceased as a result of the accident. Location-Select the location in the vehicle where the injury occurred.
Injured Party Question
RDU TEST
Created on November 4, 2025
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Transcript
Injured Party Question
With auto claims, injured parties are always associated with the unit they were driving/riding in. Each time you add a unit, you'll get a question page.
This page asks: Is there an injury related to this unit? We just added the Insured's Unit, therefore the question relates to the Insured's vehicle.
Selecting "No" will allow you to bypass questions about injuries. If "Yes" is selected, you'll be taken to the Injured Page.
Injured Page
After completing entry on the page, click "Continue" to move to the next Workflow Question Page.
After reviewing all of the information, click Next Activity below.
Add Injured: Clicking the Add Injured link takes you to the Claim Client List to select the injured party. If the party is not listed, use the Add Client link to add them.
Unknown: If the Injured party is unknown, utilize this checkbox. (If you reach this page in error, you can click the "Unknown" checkbox to stay in the automated workflow.)
Claim Client List: This is a list of clients that are already associated with this claim.
Injury Description: Describe the injury using as much detail as possible. This information is very important to the Claims Department. It's used for claim assignment. Selected Diagnosis: This box does not need to be filled out. The claims adjuster will complete this field. Comments: Enter any comments that would be helpful to the adjuster.
Minor checkbox- Check if the injured party was under 18. This will alert claims to get parents/guardians involved. Fatality- Check if the injured party is deceased as a result of the accident. Location-Select the location in the vehicle where the injury occurred.