Legal Escalations
In this training we will cover: Legal Escalation Triggers How to process a Legal Escalation
A Legal Escalation occurs when a member in any form of communication mentions a concern or reports a Legal Escalation Trigger, which are listed under Tier 4 in the Global Safety Alert Guidelines.
If at any point the caller references danger, ask them if they have called 911. If they have not, tell them to hang up and dial 911 so law enforcement can assist them further.
Legal Escalation Triggers
If you receive any of the following incidents you will need to create a Legal Escalation and email Safety@care.com.
Request from Law Enforcement
Serious/High Severity Threat
Outreach from External Attorney
Significant Theft of $20k+or 1k International
Outreach from Press/Media
User is Sex Offender
Significant Harm or Injury
Member Emergency
Negative Media
Legal Escalation
Sexual Abuse of a Child
Sexual Assault of an Adult
Kidnapping
Death of a Person
Death of an Animal
Please review the entire Legal Escalation Process for your team in WIKI. Safety Incident Response TeamSafety Vetting Team Safety Hotline Team Safety Hotline Overflow
Thank you!
Sexual Contact without specific consent, this would include:
- Any sexual penetration
- Sexual touching (including kissing)
- Attempted sexual touching
- Indecent exposure/ self touching.
- This includes if a user is pressured or coerced into the unwanted touching/contact
This would include any report of the physical touching of a child for reasons reported or believed to be sexual. Examples include but are not limited to:
- photographing children nude
- sharing or soliciting explicit content/images
- other behavior reported to be inappropriate and sexual in nature in regards to someone under the age of 18.
- This may also include attempts to arrange private meetings with children without parental consent
Child/person is missing and believed to be with caregiver, or any reference to child/person being kidnapped or abducted.
Legal Escalations Safety Module 1.
Education Team CEX
Created on November 4, 2025
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Transcript
Legal Escalations
In this training we will cover: Legal Escalation Triggers How to process a Legal Escalation
A Legal Escalation occurs when a member in any form of communication mentions a concern or reports a Legal Escalation Trigger, which are listed under Tier 4 in the Global Safety Alert Guidelines.
If at any point the caller references danger, ask them if they have called 911. If they have not, tell them to hang up and dial 911 so law enforcement can assist them further.
Legal Escalation Triggers
If you receive any of the following incidents you will need to create a Legal Escalation and email Safety@care.com.
Request from Law Enforcement
Serious/High Severity Threat
Outreach from External Attorney
Significant Theft of $20k+or 1k International
Outreach from Press/Media
User is Sex Offender
Significant Harm or Injury
Member Emergency
Negative Media
Legal Escalation
Sexual Abuse of a Child
Sexual Assault of an Adult
Kidnapping
Death of a Person
Death of an Animal
Please review the entire Legal Escalation Process for your team in WIKI. Safety Incident Response TeamSafety Vetting Team Safety Hotline Team Safety Hotline Overflow
Thank you!
Sexual Contact without specific consent, this would include:
This would include any report of the physical touching of a child for reasons reported or believed to be sexual. Examples include but are not limited to:
Child/person is missing and believed to be with caregiver, or any reference to child/person being kidnapped or abducted.