Setting Up for Success

Setting Up for Success

Preparing Your Workstation

Logging into Avaya

Accessing the Provider Website

Logging into Altitude

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Proper setup is the foundation of a smooth workday. Expand each section below for clear, step-by-step instructions to prepare your workstation and launch your essential tools.

Set the mood

Start by ensuring your workspace is clean, organized, and free from distractions. Power on your computer and confirm a stable internet connection. Open all necessary applications, and have your headset and notepad ready for calls and notes.

• Ensure your login credentials are readily accessible.
• Confirm that your browser is updated for optimal performance.

Login to Avaya

• Launch the Avaya phone system.
• Enter your station ID (extension) and password.
• Click "Sign In."
• Change your status to "ready" in order to receive calls.

Humana Provider Website

• Open your web browser and navigate to the Provider Website.

• Use the member’s ID and date of birth for the most accurate search results.
• Utilize general lookup options if needed.

Logging into Altitude

• Open the Altitude application from your desktop or browser.
• Select the correct server (inbound or outbound) as directed by your supervisor.
• Enter your Avaya ID and extension.
• Wait for the system to confirm your status.
• Ensure your extension matches what’s displayed in Avaya.