CRM Recommendation for Truck Experts
Gemini Generated
Carina Hillman, Julia De Souza, Margarita Diaz, Hailee Petrides, Cavana Mckenzie
WHere Truck Experts Stands Today
Truck Experts
A truck dealership with quality vehicles and exceptional service
Current Challenges
- Lead tracking scattered across phone, email, and walk-ins
- Repeat customer opportunities slipping through the cracks
- Follow-up delays costing us conversions
Gemini Generated
ALTERNATIVE RECCOMENDATION
IMPLEMENT BOTH KOMMO AND DEALERSOCKET
Kommo
DealerSocket
- Inventory Lifecycle Management
- Finance and Lease Tools
- Vehicle Tracking History
- Specified Data-Mining
- Lead Tracking
- Reporting Dashboard
(Kommo 2025), (DealerSocket 2025)
EXPECTATIONS FOR CRM IMPLEMENTATION
30%
15%
20%
Repeat Customer Growth
Average Conversion Lift
Potential Revenue Increase
(Solera 2025), (Kommo 2025)
OutComes
(Inside sales, 2021), (HubSpot Automotive, 2024), (Forrester, 2023). (Kommo, 2025),( Solera Pricing, 2025)
Total Market Share
Ibisworld, 2025.
Implementation Timeline
Week 6
Week 2
Go live, monitor performance, and fine-tune automations.
Configure Kommo and DealerSocket; migrate key data.
Training & Testing
Planning & Prep
Launch & Optimize
Week 1
Weeks 3-5
System Setup
Train teams, test integrations, and refine workflows.
Set CRM goals and map sales and marketing processes.
THANK YOU
(Dalal, 2025)
Gemini Generated
Gemini Generated
References
Dalal, M. (2025). Used Car Dealers in the US: IBISWorld Industry Report 44112. IBISWorld. Retrieved from IBISWorld database. “Sales Automation. Cloud Based CRM System. Online Sales Management Software.” Kommo.com, 2025, www.kommo.com/.“Success Stories DealerSocket.” DealerSocket, 2021, dealersocket.com/success-stories/. Accessed 5 Nov. 2025. “Retaining Customers Is the Real Challenge.” Bain, Bain & Company, 12 Sept. 2018, www.bain.com/insights/retaining-customers-is-the-real-challenge “How CRM Integration Boosts Multi-Channel Engagement - Growth-Onomics.” Growth, 5 Mar. 2025, growth-onomics.com/how-crm-integration-boosts-multi-channel-engagement/?utm_source=chatgpt.com.
CRM Recommendation for Truck Experts
Carina Hillman
Created on November 4, 2025
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Transcript
CRM Recommendation for Truck Experts
Gemini Generated
Carina Hillman, Julia De Souza, Margarita Diaz, Hailee Petrides, Cavana Mckenzie
WHere Truck Experts Stands Today
Truck Experts
A truck dealership with quality vehicles and exceptional service
Current Challenges
Gemini Generated
ALTERNATIVE RECCOMENDATION
IMPLEMENT BOTH KOMMO AND DEALERSOCKET
Kommo
DealerSocket
(Kommo 2025), (DealerSocket 2025)
EXPECTATIONS FOR CRM IMPLEMENTATION
30%
15%
20%
Repeat Customer Growth
Average Conversion Lift
Potential Revenue Increase
(Solera 2025), (Kommo 2025)
OutComes
(Inside sales, 2021), (HubSpot Automotive, 2024), (Forrester, 2023). (Kommo, 2025),( Solera Pricing, 2025)
Total Market Share
Ibisworld, 2025.
Implementation Timeline
Week 6
Week 2
Go live, monitor performance, and fine-tune automations.
Configure Kommo and DealerSocket; migrate key data.
Training & Testing
Planning & Prep
Launch & Optimize
Week 1
Weeks 3-5
System Setup
Train teams, test integrations, and refine workflows.
Set CRM goals and map sales and marketing processes.
THANK YOU
(Dalal, 2025)
Gemini Generated
Gemini Generated
References
Dalal, M. (2025). Used Car Dealers in the US: IBISWorld Industry Report 44112. IBISWorld. Retrieved from IBISWorld database. “Sales Automation. Cloud Based CRM System. Online Sales Management Software.” Kommo.com, 2025, www.kommo.com/.“Success Stories DealerSocket.” DealerSocket, 2021, dealersocket.com/success-stories/. Accessed 5 Nov. 2025. “Retaining Customers Is the Real Challenge.” Bain, Bain & Company, 12 Sept. 2018, www.bain.com/insights/retaining-customers-is-the-real-challenge “How CRM Integration Boosts Multi-Channel Engagement - Growth-Onomics.” Growth, 5 Mar. 2025, growth-onomics.com/how-crm-integration-boosts-multi-channel-engagement/?utm_source=chatgpt.com.