Professional Presence
Etiquette and Excellence for Emerging Professionals
Start
Introduction
Next
Course Objectives
After completing this course you should be able to :
- Apply workplace communication best practices.
- Demonstrate digital responsibility and professional conduct.
- Develop and sustain professional connections
- Demonstrate professionalism in the office place through appropriate attire, respecting diversity and boundaries, practicing digital etiquette and attending and leading effective meetings.
Next
Safeguarding Sensitive Information
Email and Letter Writing Essentials
Workplace Communication Guidelines
Workplace Communication Guidelines
After completing this lesson you will be able to:
- Identify the most appropriate form of communication to use in a given professional situation.
- Utilize communication best practices in your day-to-day work.
- Compose professional written communication.
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Taylor sends a message full of slang and emojis to the project manager: ‘Yo, what’s up? 😎 Just checking in!’
Do
Don't
Chris gossips about another team member’s mistakes during lunch
Taylor replies only to the person who asked for clarification instead of hitting ‘Reply All.
Sam uses ‘Reply All’ to confirm a lunch plan with only one person on the email chain.
A manager emails about an urgent equipment failure instead of calling, causing unnecessary downtime.
Jordan calmly explains a scheduling conflict to their supervisor using a respectful tone, even though they’re frustrated.
CheckAnswers
Next
Instructions
Email and Letter Writing Essentials
Safeguarding Sensitive Information
Workplace Communication Guidelines
Email and Letter
Writing Essentials
After completing this lesson you will be able to:
- Manage sensitive and/or private information in alignment with professional best practices.
- Identify responsible and professional use of social media.
- Recognize appropriate uses of AI at work.
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Safeguarding Sensitive Information
Email and Letter Writing Essentials
Developing and Sustaining Professional Connections
Workplace Communication Guidelines
After completing this lesson you will be able to:
- Describe the benefits of both internal and external networking.
- Describe the importance of professional relationships including maintaining them and maintaining professional boundaries.
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Build Trust
Respect Boundaries
Stay Connected
Safeguarding Sensitive Information
Other Tips and Guidelines
Email and Letter Writing Essentials
Workplace Communication Guidelines
After completing this lesson you will be able to:
- Plan and prepare for meetings in a professional setting following best practice.
- Apply digital etiquette best practices to your working environment.
- Identify appropriate clothing choices to fit the needs of your job and the day.
- Describe actions to be taken to respect diversity and boundaries in the workplace.
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Incorrect
When dealing with sensitive or private data you should obtain permission from the appropriate person within your organization.
Next
Correct!
Avoid posting on social media to vent about work, coworkers, or clients. If there is an issue you need to discuss reach out to HR or to your manager.
Next
Incorrect
Avoid posting on social media to vent about work, coworkers, or clients. If there is an issue you need to discuss reach out to HR or to your manager.
Next
Do:
Taylor sends a message full of slang and emojis to the project manager: ‘Yo, what’s up? 😎 Just checking in!’
Chris gossips about another team member’s mistakes during lunch
Taylor replies only to the person who asked for clarification instead of hitting ‘Reply All.
Sam uses ‘Reply All’ to confirm a lunch plan with only one person on the email chain.
A manager emails about an urgent equipment failure instead of calling, causing unnecessary downtime.
Jordan calmly explains a scheduling conflict to their supervisor using a respectful tone, even though they’re frustrated.
Don't:
Correct!
Use AI to support your work, not to replace your judgment. It’s a tool, not a decision-maker. Always verify AI-generated content for accuracy and watch for potential bias.
Next
Correct!
If you are ever unsure about sharing information, especially with someone outside of the orginization, obtain permission first.
Next
Incorrect
Use AI to support your work, not to replace your judgment. It’s a tool, not a decision-maker. Always verify AI-generated content for accuracy and watch for potential bias.
Next
Directions
Read each situation in the center and decide if that is a "Do" or a "Don't". Click and drag that statement to the correct column. Click "Check Answers" to see how you did.
Incorrect
Written communication is appropriate when you’re conveying facts that need to be accurate and documented.
Next
Correct!
Written communication is best when You’re conveying facts that need to be accurate and documented.
Next
Incorrect
The subject of an email should be short while still being easy for the reader to know what is contained in the email.
Next
Correct!
The subject line should be short but specific to what the email contains.
Next
Incorrect
"Reply All" should only be utilized when the information is necessary and relevent to all on the original email.
Next
Correct!
"Reply All" should be used when the information is relevent to all included on the original message.
Next
Correct!
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Correct!
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Minimizing distractions by silencing devices and muting appropriately maintains a respectful virtual environment.
Next
Correct!
Minimizing distractions by silencing devices and muting appropriately maintains a respectful virtual environment.
Next
Correct!
Addressing immediate discomfort respectfully, refocusing the meeting, and following up privately supports inclusion and professionalism.
Next
Incorrect
Addressing immediate discomfort respectfully, refocusing the meeting, and following up privately supports inclusion and professionalism.
Next
Incorrect
Respecting time away, seeking alternate resources, and waiting to follow up preserves boundaries and professionalism.
Next
Correct!
Respecting time away, seeking alternate resources, and waiting to follow up preserves boundaries and professionalism.
Next
Professional Presence
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Transcript
Professional Presence
Etiquette and Excellence for Emerging Professionals
Start
Introduction
Next
Course Objectives
After completing this course you should be able to :
Next
Safeguarding Sensitive Information
Email and Letter Writing Essentials
Workplace Communication Guidelines
Workplace Communication Guidelines
After completing this lesson you will be able to:
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Taylor sends a message full of slang and emojis to the project manager: ‘Yo, what’s up? 😎 Just checking in!’
Do
Don't
Chris gossips about another team member’s mistakes during lunch
Taylor replies only to the person who asked for clarification instead of hitting ‘Reply All.
Sam uses ‘Reply All’ to confirm a lunch plan with only one person on the email chain.
A manager emails about an urgent equipment failure instead of calling, causing unnecessary downtime.
Jordan calmly explains a scheduling conflict to their supervisor using a respectful tone, even though they’re frustrated.
CheckAnswers
Next
Instructions
Email and Letter Writing Essentials
Safeguarding Sensitive Information
Workplace Communication Guidelines
Email and Letter
Writing Essentials
After completing this lesson you will be able to:
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Safeguarding Sensitive Information
Email and Letter Writing Essentials
Developing and Sustaining Professional Connections
Workplace Communication Guidelines
After completing this lesson you will be able to:
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Build Trust
Respect Boundaries
Stay Connected
Safeguarding Sensitive Information
Other Tips and Guidelines
Email and Letter Writing Essentials
Workplace Communication Guidelines
After completing this lesson you will be able to:
Using AI Responsibly at Work
Developing and Sustaining Professional Connections
Responsible Social Media Communication
Next
Incorrect
When dealing with sensitive or private data you should obtain permission from the appropriate person within your organization.
Next
Correct!
Avoid posting on social media to vent about work, coworkers, or clients. If there is an issue you need to discuss reach out to HR or to your manager.
Next
Incorrect
Avoid posting on social media to vent about work, coworkers, or clients. If there is an issue you need to discuss reach out to HR or to your manager.
Next
Do:
Taylor sends a message full of slang and emojis to the project manager: ‘Yo, what’s up? 😎 Just checking in!’
Chris gossips about another team member’s mistakes during lunch
Taylor replies only to the person who asked for clarification instead of hitting ‘Reply All.
Sam uses ‘Reply All’ to confirm a lunch plan with only one person on the email chain.
A manager emails about an urgent equipment failure instead of calling, causing unnecessary downtime.
Jordan calmly explains a scheduling conflict to their supervisor using a respectful tone, even though they’re frustrated.
Don't:
Correct!
Use AI to support your work, not to replace your judgment. It’s a tool, not a decision-maker. Always verify AI-generated content for accuracy and watch for potential bias.
Next
Correct!
If you are ever unsure about sharing information, especially with someone outside of the orginization, obtain permission first.
Next
Incorrect
Use AI to support your work, not to replace your judgment. It’s a tool, not a decision-maker. Always verify AI-generated content for accuracy and watch for potential bias.
Next
Directions
Read each situation in the center and decide if that is a "Do" or a "Don't". Click and drag that statement to the correct column. Click "Check Answers" to see how you did.
Incorrect
Written communication is appropriate when you’re conveying facts that need to be accurate and documented.
Next
Correct!
Written communication is best when You’re conveying facts that need to be accurate and documented.
Next
Incorrect
The subject of an email should be short while still being easy for the reader to know what is contained in the email.
Next
Correct!
The subject line should be short but specific to what the email contains.
Next
Incorrect
"Reply All" should only be utilized when the information is necessary and relevent to all on the original email.
Next
Correct!
"Reply All" should be used when the information is relevent to all included on the original message.
Next
Correct!
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Correct!
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Sharing useful resources with a short explanation and offering a quick walkthrough fosters collaboration, visibility, and trust.
Next
Incorrect
Minimizing distractions by silencing devices and muting appropriately maintains a respectful virtual environment.
Next
Correct!
Minimizing distractions by silencing devices and muting appropriately maintains a respectful virtual environment.
Next
Correct!
Addressing immediate discomfort respectfully, refocusing the meeting, and following up privately supports inclusion and professionalism.
Next
Incorrect
Addressing immediate discomfort respectfully, refocusing the meeting, and following up privately supports inclusion and professionalism.
Next
Incorrect
Respecting time away, seeking alternate resources, and waiting to follow up preserves boundaries and professionalism.
Next
Correct!
Respecting time away, seeking alternate resources, and waiting to follow up preserves boundaries and professionalism.
Next