Pick up the phone
Always call the client and speak to them on the phone as soon as possible.
It can be tempting to communicate via email. However, picking up the phone adds value.
Why?
Personalised approach.
Builds trust and strengthens the partnership.
Higher chance of finding and executing a solution.
Verbal communication reduces misunderstandings.
Pick up the phone
Elise Brewster
Created on November 3, 2025
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Transcript
Pick up the phone
Always call the client and speak to them on the phone as soon as possible.
It can be tempting to communicate via email. However, picking up the phone adds value.
Why?
Personalised approach.
Builds trust and strengthens the partnership.
Higher chance of finding and executing a solution.
Verbal communication reduces misunderstandings.