Giving Feedback Mastery
Adventure
start
Introduction
Welcome to the SBI Feedback Mastery Assessment!
You've embarked on the Feedback Mastery Adventure! It's time to put your skills to the test! You will be faced with 3 interactive sections. Complete them all to be an SBI Master! Section 1 - You’ll be presented with four scenarios based on common workplace interactions. Choose the one that best reflects the SBI model to unlock badges! Section 2 - You will complete three true or false questions that relate to the SBI model. Section 3 - You will watch a short SBI review video and give your anonymous feedback. Once all three sections are complete, you will be an SBI Master and ready to put this tool into action!
+ info
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario:
Jordan completed his assigned tasks but did not update the shared project document to show he was done. This caused teammates to redo the work that they thought was still incomplete.
"You didn’t update the shared document. Please remember next time so the team and tasks can stay organized."
"When you finished your tasks but didn’t update the shared document this week, the team repeated work that was already done. Please update it next time to avoid confusion."
"It would help if you kept everyone informed about your tasks. Please update the shared document for assignments next week. "
Right Answer!
Correct (SBI-aligned)
"When you finished your tasks but didn’t update the shared document this week, the team repeated work that was already done. Please update it next time to avoid confusion." This response clearly follows the SBI model: Situation: "this week" Behavior: "didn’t update the shared document"
Impact: "team repeated work" It’s specific, respectful, and actionable.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario:
Evan consistently meets deadlines and helps his teammates stay on track in the workplace.
"You always meet deadlines and support your teammates, it’s very motivating. Keep up the good work!"
"You’ve helped strengthen our team’s delivery and morale between each other, great job! The team and I are very grateful for your support, and see all that you accomplish."
"Over the past quarter, you’ve consistently completed your tasks on time and helped teammates stay on schedule, which has helped the team meet deadlines."
Right Answer!
Correct (SBI-aligned)"Over the past quarter, you’ve consistently completed your tasks on time and helped teammates stay on schedule, which has helped the team meet deadlines." This response follows the SBI model: Situation: "Over the past quarter" Behavior: "completed tasks on time and helped teammates stay on schedule" Impact: "helped the team meet deadlines" It’s specific, balanced, and reinforces positive behavior with clarity.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario:
Riley continues to submit work with formatting and calculation errors.
"There were problems with your reports last week that caused delays. Make sure everything is accurate next time."
"In the reports submitted last Friday, there were multiple formatting and calculation errors, which caused the final submission to be delayed. In the future, please take a few extra minutes to proofread your work."
"There were problems with your reports last week that caused delays. Make sure everything is accurate next time."
Right Answer!
Correct (SBI-aligned)"In the reports submitted last Friday, there were multiple formatting and calculation errors, which caused the final submission to be delayed. In the future, please take a few extra minutes to proofread your work." This response follows the SBI model: Situation: "reports submitted last Friday" Behavior: "formatting and calculation errors" Impact: "final submission was delayed" It’s specific, constructive, and offers a clear path for improvement.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario:
Casey has maintained consistent communication with clients over the past month.
“Over the past month, you’ve kept clear and consistent communication with clients, which has strengthened their trust in our team and led to higher satisfaction ratings. Keep up the great work, it’s making a huge difference.”
“Your clear communication helped clients this month and improved how they see the team, which is exactly what we want to continue. You should keep doing what you’re doing because it’s bringing good results.”
“You’ve done an excellent job developing strong client communication recently, and because of this, the team has seen improvements in relationships overall. That’s why I think you’re doing great.”
Right Answer!
Correct (SBI-aligned)“Over the past month, you’ve kept clear and consistent communication with clients, which has strengthened their trust in our team and led to higher satisfaction ratings. Keep up the great work, it’s making a huge difference.” This response follows the SBI model: Situation: "Over the past month" Behavior: "Kept clear and consistent communication with clients" Impact: "strengthened their trust in our team and led to higher satisfaction ratings" It’s specific, well balanced, and gives positive reinforcement.
Great Job! You have successfully completed all four scenarios!
On to the section 2: The True or False Challenge...
Scenario 1
Scenario 2
Click Here
Scenario 3
Scenario 4
1/3
The “Behavior” component of the SBI model should describe only what was observed, without personal judgment.
True
False
Right Answer!
Correct Answer: TRUE Explanation: The “Behavior” step focuses on observable actions, not interpretations. Saying, “You interrupted me twice during the meeting” is objective, and saying, “You were rude” is a judgment. Keeping it factual ensures feedback feels fair and professional.
2/3
In the SBI model, “Situation” should include detailed personal opinions about why the event happened.
True
False
Right Answer!
Correct Answer: FALSE Explanation: The “Situation” should only describe where and when the behavior occurred, like “In yesterday’s team meeting.” It does not include personal opinions or analysis. Adding opinions can make the feedback sound biased or emotional instead of helpful.
3/3
Feedback using the SBI model can be used to recognize positive actions, not just to correct performance issues.
True
False
Right Answer!
Correct Answer: TRUE Explanation: SBI is meant for all types of feedback, both corrective and positive. Recognizing good behavior (“When you helped your coworker meet a deadline, it improved our teamwork”) reinforces what people should keep doing and builds motivation.
Click Here
You have made it to the Section 3:Review and Feedback!
CLICK BELOW TO START THE SBI REVIEW VIDEO
✅ I feel confident and ready to use SBI.
🤔 I'm willing to try SBI, but I still feel a bit unsure.
❌ I don’t plan to use SBI at this time.
We appreciate your feedback!
Your thoughts and experiences are valued. All responses will be used to guide further professional developement experiences.
Click Here
Completed!
Congratulations, you have successfully completed all sections and are now an
SBI Feedback Master!
Start Next Activity
Oh oh!
That answer is not correct...
But don't lose your balance, continue on your way and try again!
back
This assessment is designed to reinforce your understanding of the SBI Model of Feedback—a powerful tool for delivering clear, respectful, and actionable feedback in professional settings. Through a series of realistic workplace scenarios, you’ll practice identifying and applying feedback that aligns with the SBI framework: Situation – When and where did it happen? Behavior – What specifically did the person do? Impact – What was the effect of that behavior?
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Giving Feedback Mastery
Angela Parris
Created on November 2, 2025
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Transcript
Giving Feedback Mastery
Adventure
start
Introduction
Welcome to the SBI Feedback Mastery Assessment!
You've embarked on the Feedback Mastery Adventure! It's time to put your skills to the test! You will be faced with 3 interactive sections. Complete them all to be an SBI Master! Section 1 - You’ll be presented with four scenarios based on common workplace interactions. Choose the one that best reflects the SBI model to unlock badges! Section 2 - You will complete three true or false questions that relate to the SBI model. Section 3 - You will watch a short SBI review video and give your anonymous feedback. Once all three sections are complete, you will be an SBI Master and ready to put this tool into action!
+ info
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario: Jordan completed his assigned tasks but did not update the shared project document to show he was done. This caused teammates to redo the work that they thought was still incomplete.
"You didn’t update the shared document. Please remember next time so the team and tasks can stay organized."
"When you finished your tasks but didn’t update the shared document this week, the team repeated work that was already done. Please update it next time to avoid confusion."
"It would help if you kept everyone informed about your tasks. Please update the shared document for assignments next week. "
Right Answer!
Correct (SBI-aligned) "When you finished your tasks but didn’t update the shared document this week, the team repeated work that was already done. Please update it next time to avoid confusion." This response clearly follows the SBI model: Situation: "this week" Behavior: "didn’t update the shared document" Impact: "team repeated work" It’s specific, respectful, and actionable.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario: Evan consistently meets deadlines and helps his teammates stay on track in the workplace.
"You always meet deadlines and support your teammates, it’s very motivating. Keep up the good work!"
"You’ve helped strengthen our team’s delivery and morale between each other, great job! The team and I are very grateful for your support, and see all that you accomplish."
"Over the past quarter, you’ve consistently completed your tasks on time and helped teammates stay on schedule, which has helped the team meet deadlines."
Right Answer!
Correct (SBI-aligned)"Over the past quarter, you’ve consistently completed your tasks on time and helped teammates stay on schedule, which has helped the team meet deadlines." This response follows the SBI model: Situation: "Over the past quarter" Behavior: "completed tasks on time and helped teammates stay on schedule" Impact: "helped the team meet deadlines" It’s specific, balanced, and reinforces positive behavior with clarity.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario: Riley continues to submit work with formatting and calculation errors.
"There were problems with your reports last week that caused delays. Make sure everything is accurate next time."
"In the reports submitted last Friday, there were multiple formatting and calculation errors, which caused the final submission to be delayed. In the future, please take a few extra minutes to proofread your work."
"There were problems with your reports last week that caused delays. Make sure everything is accurate next time."
Right Answer!
Correct (SBI-aligned)"In the reports submitted last Friday, there were multiple formatting and calculation errors, which caused the final submission to be delayed. In the future, please take a few extra minutes to proofread your work." This response follows the SBI model: Situation: "reports submitted last Friday" Behavior: "formatting and calculation errors" Impact: "final submission was delayed" It’s specific, constructive, and offers a clear path for improvement.
Click to Unlock Scenario!
Scenario 1
Scenario 2
Scenario 4
Scenario 3
1/5
Scenario: Casey has maintained consistent communication with clients over the past month.
“Over the past month, you’ve kept clear and consistent communication with clients, which has strengthened their trust in our team and led to higher satisfaction ratings. Keep up the great work, it’s making a huge difference.”
“Your clear communication helped clients this month and improved how they see the team, which is exactly what we want to continue. You should keep doing what you’re doing because it’s bringing good results.”
“You’ve done an excellent job developing strong client communication recently, and because of this, the team has seen improvements in relationships overall. That’s why I think you’re doing great.”
Right Answer!
Correct (SBI-aligned)“Over the past month, you’ve kept clear and consistent communication with clients, which has strengthened their trust in our team and led to higher satisfaction ratings. Keep up the great work, it’s making a huge difference.” This response follows the SBI model: Situation: "Over the past month" Behavior: "Kept clear and consistent communication with clients" Impact: "strengthened their trust in our team and led to higher satisfaction ratings" It’s specific, well balanced, and gives positive reinforcement.
Great Job! You have successfully completed all four scenarios!
On to the section 2: The True or False Challenge...
Scenario 1
Scenario 2
Click Here
Scenario 3
Scenario 4
1/3
The “Behavior” component of the SBI model should describe only what was observed, without personal judgment.
True
False
Right Answer!
Correct Answer: TRUE Explanation: The “Behavior” step focuses on observable actions, not interpretations. Saying, “You interrupted me twice during the meeting” is objective, and saying, “You were rude” is a judgment. Keeping it factual ensures feedback feels fair and professional.
2/3
In the SBI model, “Situation” should include detailed personal opinions about why the event happened.
True
False
Right Answer!
Correct Answer: FALSE Explanation: The “Situation” should only describe where and when the behavior occurred, like “In yesterday’s team meeting.” It does not include personal opinions or analysis. Adding opinions can make the feedback sound biased or emotional instead of helpful.
3/3
Feedback using the SBI model can be used to recognize positive actions, not just to correct performance issues.
True
False
Right Answer!
Correct Answer: TRUE Explanation: SBI is meant for all types of feedback, both corrective and positive. Recognizing good behavior (“When you helped your coworker meet a deadline, it improved our teamwork”) reinforces what people should keep doing and builds motivation.
Click Here
You have made it to the Section 3:Review and Feedback!
CLICK BELOW TO START THE SBI REVIEW VIDEO
✅ I feel confident and ready to use SBI.
🤔 I'm willing to try SBI, but I still feel a bit unsure.
❌ I don’t plan to use SBI at this time.
We appreciate your feedback!
Your thoughts and experiences are valued. All responses will be used to guide further professional developement experiences.
Click Here
Completed!
Congratulations, you have successfully completed all sections and are now an
SBI Feedback Master!
Start Next Activity
Oh oh!
That answer is not correct...
But don't lose your balance, continue on your way and try again!
back
This assessment is designed to reinforce your understanding of the SBI Model of Feedback—a powerful tool for delivering clear, respectful, and actionable feedback in professional settings. Through a series of realistic workplace scenarios, you’ll practice identifying and applying feedback that aligns with the SBI framework: Situation – When and where did it happen? Behavior – What specifically did the person do? Impact – What was the effect of that behavior?
genial.ly