Problems at Metro Warehouse
start.
map/missions
The Case of the Unhappy warehouse
Mission 01
THIS IS YOUR STORY: You’ve been called in to visit Metro Warehouse, a large facility that ships out products to local stores. The manager, Ms. Lopez, says the team isn’t meeting deadlines, mistakes keep happening, and morale is low. YOUR JOB: talk to the workers, find out what’s going wrong, and make recommendations to fix it.
Open the letter
“We used to be one of the top-performing warehouse teams in the company. Lately, we’ve been missing shipments and getting customer complaints. I can’t tell where things went wrong — can you help me figure it out?”
staff 1: Chris (Forklift Operator)
“I’ve been here for years. I know what I’m doing — I don’t need someone telling me how to do my job. Sometimes the new supervisor changes things, and I just do it my way instead.”
staff 2: Jamie (Inventory Clerk)
“It’s hard to keep up because people don’t write things down when they take items off the shelves. I’ve told them a hundred times, but they still forget.”
staff 3: Riley (Packer / Loader)
“I’ve been late a few times this month, but it’s only by 10 or 15 minutes. Everyone else runs behind sometimes too.”
staff 4: Dana (New Employee)
“I really want to do well, but no one showed me how to use the scanner properly. I’m afraid to ask again because they seem busy.”
map/missions
you have completed mission 1: THE INTERVIEW PHASE
Mission 02
Mission 01
YOUR NEXT STEPS: Now that you have spoken with all employees, it is time to solve the mystery of why this business is struggling!
Sort the Staff
Do you have it?
Communication
Punctuality
Following Directions
Asking For Help
Drag to place the staff member with the correct issue!
punctuality
communication
- Listen carefully when someone is talking.
- Speak clearly and use polite words when sharing your thoughts.
- Ask questions right away if something isn’t clear or you’re unsure.
- Set an alarm or reminder to stay on schedule.
- Prepare what you need the night before.
- Arrive 5–10 minutes early to show reliability.
following directions
asking for help
- Pay attention when instructions are given.
- Write down or repeat steps to remember them.
- Follow directions carefully from start to finish.
- Ask for help as soon as you need it.
- Explain what you’re having trouble with.
- Thank the person who helps you.
Mission accomplished!
You have been promoted to Secret Agent Congratulations!
Secret Agent
S.P.Y
Career Center
Date: 2025
"Without a password you cannot enter"
Enter the password
Form the code
I got it!
Drag the letters into this space and form the answer to the previous riddle.
Password?
Knock on the door, enter the previous code, and you will get the first number you need to open the briefcase.
Spy carefully
- Do you think he will have someone close now?
- I have been informed that he is very close to his two brothers...
Continue
- ... Carlos?
- That's right, Carlos and Matías.
- Should we be worried?
- We will have tokeep an eye on them...
Pay attention to the conversation to get the answers to the questions in the next mission
First question
How many brothers does the victim that the suspects are talking about have?
C Two sisters
B One brother
A Two brothers
Second question
What are the names of the brothers?
C Carlos and Matías
B Cameron and Morgan
A Charles and Mathias
Congratulations! You now have your second secret number to open the briefcase,write it down and keep investigating
Continue
Correct
New number obtained
Congratulations! You now have your last secret number to open the briefcase,write it down and move forward
Continue
New number obtained
Correct
map/missions
You are almost there, you are just touching your secret agent badge with your fingers...
Mission 01
Mission 02
Mission 03
Final Mission
Password?
What is the password?
Enter the correct numbers
Are you giving up?You were very close to becoming a real secret agent
If you leave, you will have to start over again Are you sure you want to leave?
Continue
Exit
Riley
“I’ve been late a few times this month, but it’s only by 10 or 15 minutes. Everyone else runs behind sometimes too.”
Dana
“I want to do well, but no one showed me how to use the scanner properly. I’m afraid to ask again because they seem busy.”
Chris
“I’ve been here for years. I don’t need someone telling me how to do my job. When the new supervisor changes things, I just do it my way instead.”
Jamie
“It’s hard to keep up because people don’t write things down when they take items off the shelves. I’ve told them a hundred times, but they still forget.”
It seems that someone is following you...
Go ahead
Time to begin our investigation
We will now speak with the employees to get to the bottom of this! Interview each one carefully to uncover the root of the workplace problems.
REMEMBER:
- Listen carefully to all employees
- Try to focus on what they may be struggling with and how these issues could be solved
Setting
🏢 Workplace: Metro Warehouse👥 Team Members: Ms. Lopez – Warehouse Manager Chris – Forklift Operator Jamie – Inventory Clerk Riley – Packer / Loader Dana – New Employee
Don't forget!
Write down the numbers that accompany each letter in order to obtain your secret code.
Keep going
Great Job!
Now that we understand the problems in this workplace, we can help them find solutions!
Problems at Metro Warehouse
Sam Tako
Created on October 31, 2025
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Transcript
Problems at Metro Warehouse
start.
map/missions
The Case of the Unhappy warehouse
Mission 01
THIS IS YOUR STORY: You’ve been called in to visit Metro Warehouse, a large facility that ships out products to local stores. The manager, Ms. Lopez, says the team isn’t meeting deadlines, mistakes keep happening, and morale is low. YOUR JOB: talk to the workers, find out what’s going wrong, and make recommendations to fix it.
Open the letter
“We used to be one of the top-performing warehouse teams in the company. Lately, we’ve been missing shipments and getting customer complaints. I can’t tell where things went wrong — can you help me figure it out?”
staff 1: Chris (Forklift Operator)
“I’ve been here for years. I know what I’m doing — I don’t need someone telling me how to do my job. Sometimes the new supervisor changes things, and I just do it my way instead.”
staff 2: Jamie (Inventory Clerk)
“It’s hard to keep up because people don’t write things down when they take items off the shelves. I’ve told them a hundred times, but they still forget.”
staff 3: Riley (Packer / Loader)
“I’ve been late a few times this month, but it’s only by 10 or 15 minutes. Everyone else runs behind sometimes too.”
staff 4: Dana (New Employee)
“I really want to do well, but no one showed me how to use the scanner properly. I’m afraid to ask again because they seem busy.”
map/missions
you have completed mission 1: THE INTERVIEW PHASE
Mission 02
Mission 01
YOUR NEXT STEPS: Now that you have spoken with all employees, it is time to solve the mystery of why this business is struggling!
Sort the Staff
Do you have it?
Communication
Punctuality
Following Directions
Asking For Help
Drag to place the staff member with the correct issue!
punctuality
communication
following directions
asking for help
Mission accomplished!
You have been promoted to Secret Agent Congratulations!
Secret Agent
S.P.Y
Career Center
Date: 2025
"Without a password you cannot enter"
Enter the password
Form the code
I got it!
Drag the letters into this space and form the answer to the previous riddle.
Password?
Knock on the door, enter the previous code, and you will get the first number you need to open the briefcase.
Spy carefully
- Do you think he will have someone close now?
- I have been informed that he is very close to his two brothers...
Continue
- ... Carlos?
- That's right, Carlos and Matías.
- Should we be worried?
- We will have tokeep an eye on them...
Pay attention to the conversation to get the answers to the questions in the next mission
First question
How many brothers does the victim that the suspects are talking about have?
C Two sisters
B One brother
A Two brothers
Second question
What are the names of the brothers?
C Carlos and Matías
B Cameron and Morgan
A Charles and Mathias
Congratulations! You now have your second secret number to open the briefcase,write it down and keep investigating
Continue
Correct
New number obtained
Congratulations! You now have your last secret number to open the briefcase,write it down and move forward
Continue
New number obtained
Correct
map/missions
You are almost there, you are just touching your secret agent badge with your fingers...
Mission 01
Mission 02
Mission 03
Final Mission
Password?
What is the password?
Enter the correct numbers
Are you giving up?You were very close to becoming a real secret agent
If you leave, you will have to start over again Are you sure you want to leave?
Continue
Exit
Riley
“I’ve been late a few times this month, but it’s only by 10 or 15 minutes. Everyone else runs behind sometimes too.”
Dana
“I want to do well, but no one showed me how to use the scanner properly. I’m afraid to ask again because they seem busy.”
Chris
“I’ve been here for years. I don’t need someone telling me how to do my job. When the new supervisor changes things, I just do it my way instead.”
Jamie
“It’s hard to keep up because people don’t write things down when they take items off the shelves. I’ve told them a hundred times, but they still forget.”
It seems that someone is following you...
Go ahead
Time to begin our investigation
We will now speak with the employees to get to the bottom of this! Interview each one carefully to uncover the root of the workplace problems.
REMEMBER:
Setting
🏢 Workplace: Metro Warehouse👥 Team Members: Ms. Lopez – Warehouse Manager Chris – Forklift Operator Jamie – Inventory Clerk Riley – Packer / Loader Dana – New Employee
Don't forget!
Write down the numbers that accompany each letter in order to obtain your secret code.
Keep going
Great Job!
Now that we understand the problems in this workplace, we can help them find solutions!