CHOOSE BETWEEN TWO
Color Scheme Inspired by Boise State
Start
01:30
Choose the best note for a Large-Scale ISP Outage
Option 1
Confirmed ISP outage affecting multiple sites in the Southeast region; provider reports loss of service due to local power failure.
Option 2
Internet broke everywhere. ISP says something about power maybe. Nothing we can do till they fix it.
01:30
Choose the best note for a Router Reboot
Option 1
Router was acting weird so I rebooted it. Seems fine now, gonna watch it for a bit.
Option 2
Rebooted site router after confirming no active maintenance; connectivity restored and latency returned to normal thresholds. Monitoring per CSP.
01:30
Choose the best note for: Unable to Factory Reset Device — Needs RMA
Option 1
Tried to reset it like three times, didn’t work. Box is busted, told them to send another one.
Option 2
Factory reset attempt unsuccessful; device remains unresponsive. Confirmed hardware fault and initiated RMA with vendor per CSP procedure.
01:30
Choose the best note for: Wrong Number — Customer Number Is for Domino’s
Option 2
Called customer, got pizza place instead. They didn’t know about outage but offered a large pepperoni. Guess number’s wrong.
Option 1
Contact number in CSP reached a Domino’s location; verified incorrect listing and updated customer profile with correct contact information.
Completed
Go back?
Error!
Again!
CHOOSE BETWEEN TWO
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Created on October 29, 2025
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Transcript
CHOOSE BETWEEN TWO
Color Scheme Inspired by Boise State
Start
01:30
Choose the best note for a Large-Scale ISP Outage
Option 1
Confirmed ISP outage affecting multiple sites in the Southeast region; provider reports loss of service due to local power failure.
Option 2
Internet broke everywhere. ISP says something about power maybe. Nothing we can do till they fix it.
01:30
Choose the best note for a Router Reboot
Option 1
Router was acting weird so I rebooted it. Seems fine now, gonna watch it for a bit.
Option 2
Rebooted site router after confirming no active maintenance; connectivity restored and latency returned to normal thresholds. Monitoring per CSP.
01:30
Choose the best note for: Unable to Factory Reset Device — Needs RMA
Option 1
Tried to reset it like three times, didn’t work. Box is busted, told them to send another one.
Option 2
Factory reset attempt unsuccessful; device remains unresponsive. Confirmed hardware fault and initiated RMA with vendor per CSP procedure.
01:30
Choose the best note for: Wrong Number — Customer Number Is for Domino’s
Option 2
Called customer, got pizza place instead. They didn’t know about outage but offered a large pepperoni. Guess number’s wrong.
Option 1
Contact number in CSP reached a Domino’s location; verified incorrect listing and updated customer profile with correct contact information.
Completed
Go back?
Error!
Again!