CHOOSE BETWEEN TWO

CHOOSE BETWEEN TWO

Color Scheme Inspired by Boise State

Start

01:30

Choose the best note for a Large-Scale ISP Outage

Option 1

Confirmed ISP outage affecting multiple sites in the Southeast region; provider reports loss of service due to local power failure.

Option 2

Internet broke everywhere. ISP says something about power maybe. Nothing we can do till they fix it.

01:30

Choose the best note for a Router Reboot

Option 1

Router was acting weird so I rebooted it. Seems fine now, gonna watch it for a bit.

Option 2

Rebooted site router after confirming no active maintenance; connectivity restored and latency returned to normal thresholds. Monitoring per CSP.

01:30

Choose the best note for: Unable to Factory Reset Device — Needs RMA

Option 1

Tried to reset it like three times, didn’t work. Box is busted, told them to send another one.

Option 2

Factory reset attempt unsuccessful; device remains unresponsive. Confirmed hardware fault and initiated RMA with vendor per CSP procedure.

01:30

Choose the best note for: Wrong Number — Customer Number Is for Domino’s

Option 2

Called customer, got pizza place instead. They didn’t know about outage but offered a large pepperoni. Guess number’s wrong.

Option 1

Contact number in CSP reached a Domino’s location; verified incorrect listing and updated customer profile with correct contact information.

Completed

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